Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84376 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2013 — Rated 8 out of 10 by A.S. Zerorez Phoenix
What could we do to improve?

Overall I was treated well and happy with service. I have only one stain I can still see

Report a concern   January 27, 2013 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Fast availability, quality job.

Report a concern   January 26, 2013 — Rated 8 out of 10 by N.M. Zerorez Phoenix
What could we do to improve?

1. Need to make sure all areas are cleaned. One of the rooms appeared to have left out a couple of small areas.
2. Clean up in hallways better. Do not leave streaks that were not there to begin with.

Report a concern   January 26, 2013 — Rated 10 out of 10 by Jimmy Bonacci Zerorez Phoenix
What do you like about our products and services?

Polite and professional employees that are very accomdating

Report a concern   January 26, 2013 — Rated 10 out of 10 by Susan Ostrander Zerorez Phoenix
What do you like about our products and services?

Long lasting cleaning. Neat techs, through job time. The product works better than any other company I have used. The specials are real not just to lure you in. I have recommended Zerorez to all my friends and family. Thanks from another satisfied consumer. Sue Ostrander

Report a concern   January 26, 2013 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals used

Report a concern   January 26, 2013 — Rated 10 out of 10 by J.Y. Zerorez Phoenix
What do you like about our products and services?

The person that you send is always polite, trustworthy and neat. Your product does not leave any residue and the carpets stay clean longer. Wouldn't have anyone else clean our carpets. Thank you, First name removed

Report a concern   January 26, 2013 — Rated 3 out of 10 by K.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You screwed up on the time scheduled, and because of that 1/2 of what needed to be done couldn't be done at this time. I needed it done that day, no delays to reschedule. Then you charge me the same price for 1/2 the area and time. Sensible? no
You offer me a free room next time, well, there isn't going to be a next time.

Report a concern   January 26, 2013 — Rated 9 out of 10 by Julie Deck Zerorez Phoenix
What do you like about our products and services?

Brian whent to work and stayed with it until finished. He was a very nice young man and very polite. The work he did was very good he did a wonderful job thanks

Report a concern   January 25, 2013 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

I have found nothing that I do not like about Zerorez.

Report a concern   January 25, 2013 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The carpets come out very clean & seem to stay that way for a long time. Service is
excellent.

Report a concern   January 25, 2013 — Rated 10 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

I love your employees and the wonderful job they do!

Report a concern   January 25, 2013 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

My carpet really gets clean and dries quickly. The young man (Jonathan) worked quickly and did a great job. He is returning next week to clean the rest of my carpeted rooms.

Report a concern   January 25, 2013 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

You were prompt, polite, considerate, and did a great job. Thank you

Report a concern   January 25, 2013 — Rated 10 out of 10 by R.L.H. Zerorez Phoenix
What do you like about our products and services?

The person that did the cleaning was very courteous and professional.

Report a concern   January 25, 2013 — Rated 10 out of 10 by Lois Sykora Zerorez Phoenix
What do you like about our products and services?

Soap and chemical free; courteous and knowledgeable techs.
I've recommended Zerorez three times.

Report a concern   January 25, 2013 — Rated 10 out of 10 by Jane Hrubes Zerorez Phoenix
What do you like about our products and services?

Great service from scheduling to the tech that did the work!

Report a concern   January 25, 2013 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

Non chemical. Andrew did a great job and tried hard to help us with our "worn" areas.

Report a concern   January 25, 2013 — Rated 10 out of 10 by Kathy Plonka Zerorez Phoenix
What do you like about our products and services?

I've had other carpet cleaners and the spots come back shortly after the grace period. Zerorez keeps them at bay for several months. I've had you out to my house twice and I will call back the next time I need service and yes, I have recommended you to friends.

Report a concern   January 25, 2013 — Rated 10 out of 10 by Susan Gaines Zerorez Phoenix
What do you like about our products and services?

Great value, caring team.

Report a concern   January 25, 2013 — Rated 5 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You didn't keep your appointment for me. SOmeone called me on 1/21 to confirm the appointment and said you'd be at the house on 1/23 between 1 - 3pm and I gave them the garage keypad code. When I checked back on 1/24 because I didn't receive a request for payment, I was told that the appointment was cancelled on 1/21. I was frustrated because I had a tenant moving in the next morning at 9:30am. You did get someone out that evening and the carpet was only a little damp when the tenant moved in, however it created stress for me.

Report a concern   January 25, 2013 — Rated 9 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

no residue from soaps or cleaners.

Report a concern   January 25, 2013 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

-Chemical free
-Friendly & knowledgable technicians

Report a concern   January 25, 2013 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Thank you very much for coming back to clean up a strip that got missed or did not clean as well. He got it very well, and we appreciate it!

Report a concern   January 25, 2013 — Rated 10 out of 10 by Olivia Bradley Zerorez Phoenix
What do you like about our products and services?

You do what you say you'll do

Report a concern   January 25, 2013 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

It works

Report a concern   January 25, 2013 — Rated 10 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

I first had my tile cleaned this past summer and felt the work was very thorough for the price. I was so pleased that I had my carpets cleaned this past Monday 1/21 and he was very professional and did an excellent job! I will definitely continue to use Zerorez in the future.

Report a concern   January 25, 2013 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

prompt and clean

Report a concern   January 24, 2013 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Efficient on-time friendly service done with absolute care of my home.

Report a concern   January 24, 2013 — Rated 5 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was happy that the pet urine stains are no longer noticable; however, the house now smells like urine. With other companies I the stains have been removed and there isn't a lastly odor. I don't know what you can do to "make things right".


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