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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I already applied to an earlier feedback request; however, I will restate that every aspect of your service, product line, and employee contact was 100% on target. I will use your service again, and strongly recommend it to all.
Albert did a great job for us. Was not pushy about services but did a nice job of suggusting services available. We will use Zeroex again, and thank you Albert for the great job.
When you advertise 3 rooms for $119.00 and you meet the requirement for two of the rooms and want perhaps the entry done or just the walking area of another one should be allowed to use that as the third room.
The communication and the quality of work. Technicians are courteous and friendly.
Did not like the fact that we were quoted $40 to clean an area rug and when we hesitated they dropped it to $20. Otherwise we would have rated it a 9.
Our couch that was just recently cleaned, has a few spots that needed further attention, but over all it is a very nice job. I do relize that the calls you had made to me you were asking to call you back and to confirm. Unfortunatly, my phone completely died and a new one had to be gotten. I am very sorry that I did not get to you and to confirm as I had no way to do so. A little pricey, but the couch needed your service very much so.
Johnathon was great, very polite and professional. He did a fantastic job. The only thing was, the carpet was really wet for 24 hours. I liked th service and the results with the exception of how long it took to dry.
Nice work. Nice people.
Promptness, customer service and reliability of the service!
Safe and natural
No soap, promptness with appointments, friendly staff.
Phone estimate $275.00. Reps amount after walking the house, $474.00. Wow !!! Would not have used Zerorez if the phone estimate was anywhere close to the reps number. We had $300.00 budgeted for the carpet cleaning.The house was empty and we had our furniture being delivered the next day. To late to find another company. So, here we have 60% of our carpets cleaned and our furniture is moved in. Big disappointment....
On time friendley
I believe the person that came out was named Daniel. He was ideal and very nice the way he handled the job.
Professional, timely, best results I have had so far.....
Very professional
That it uses no chemicals
Its funny, it was almost three years from the last i had my carpet cleaned, this time the Tech, did an outstanding job, last time i had to call them back to re-clean some areas.
the carpet stays cleaner longer. traffic pattern does not appear right away as with other carpet cleaners.
I don't know about the products, but the service is very good.
Sorry it has taken me so long to reply..lots of Holiday company. The service I received was excellent. The young man that did my carpets was very sweet and courteous and did a wonderful job quickly. I am very pleased with the service I received. My friend Korissa Entringer used you with my recommendation and was just as happy with her service. My sister Kathi Burke-Heirbout will be calling in February for her carpets. Thank you for the excellant care. I will be calling you again.
Very effective
Reasonably priced for carpets
my carpets look great after u left. Thank You!!
clean and effective
Everything was very clean but have questions about carpet it is stiff and still shows the tracks left by cleaning equipment even after vacume twice. Makes me wonder how long before they go away or pickup dirt?
great job on carpet and tile
non-invasive; no chemicals.
Lady in office not customer friendly
Too ridged prices, should have different prices for smaller homes for the thousands of snow birds that live here in smaller homes.
The young gentlemen that did the work was great, too bad he doesn't run the business
I would prefer to speak to a supervisor, concerning the service providid. Ph:Phone number removed Thanks J.P. Last name removed
I was happy that the pet urine stains are no longer noticable; however, the house now smells like urine. With other companies I the stains have been removed and there isn't a lastly odor. I don't know what you can do to "make things right".