Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84381 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2013 — Rated 9 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

No crunchy carpet, very clean, nice and professional.

Report a concern   July 9, 2013 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Work excellent

Report a concern   July 8, 2013 — Rated 10 out of 10 by Dyana Carnes Zerorez Phoenix
What do you like about our products and services?

ease of making appointments, efficiency of service

Report a concern   July 8, 2013 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Excellent work, our tile and grout look brand new! I can't believe how great it came out!!

Report a concern   July 8, 2013 — Rated 2 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was very nice and clean and informative. He gave me all the options for cleaning services and I agreed to have him perform the services with the fee quote that was given to me at time of service. We went through all of the services offered and the final amount was to be $440.00. When I received the final invoice, it was over $100.00 more than I was told at time of service. I had budgeted $450.00 for this cleaning and was very disappointed that the cost came in much higher than I had planned. I know $100.00 isn't a ton of money, but when you're moving into a new home, every penny counts. I would not have agreed to the higher price for services. Although I am very happy with the technician and the quality of cleaning, I cannot recommend your services to a friend or family member knowing that the price can change from time of service to final invoice. I would suggest that you re-evaluate how the technicians are quoting fees at time of service to avoid these unexpected over charges.

Report a concern   July 8, 2013 — Rated 10 out of 10 by H.W. Zerorez Phoenix
What do you like about our products and services?

Thoroughness of description of services and pricing--no surprise add-ons!

Responsiveness and ability to schedule the service on short-notice.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Robert Harrigan DDS Joanie Keller Zerorez Phoenix
What do you like about our products and services?

very professional and always on time...great job

Report a concern   July 8, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

I was truly amazed at the difference, and there was no crunchy carpet left.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Tim Vernon Zerorez Phoenix
What do you like about our products and services?

I think the person that clean our carper was very nice and he did such a great job, my husband was very impress with the equipment and I love the way the carpet feels after the cleaning.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Laura Phillips Zerorez Phoenix
What do you like about our products and services?

Professional, customer service was good, polite techs. Did a good job on carpet.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Wayne Sanders Zerorez Phoenix
What do you like about our products and services?

Zerorez pulled some stains out of my carpet that other companies have tried and could not. The service man was very polite and professional.

Report a concern   July 8, 2013 — Rated 4 out of 10 by K.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I would recommend Zerorez to friends with confidence regarding the products and quality, however, I would caution my friends regarding the actual prices for the cleaning. I was quoted around $800 for carpet cleaning, tile and grout sealing (grout sealer was forgotten and they had to go get it), granite counter top cleaning and sealing, couch, chair and rug cleaning. We paid $1,500 and that didn't not include the couch, chair or rug. Due to huge price discrepancy could get all the work done. During my initial call I had given the square footage of the house so I'm not sure why the cost was almost double. I'm very sad about this as I have heard such great things about Zerorez and while I would use them again, I would want someone to come to my home for an accurate price quote. Chad and Brian were great!

Report a concern   July 8, 2013 — Rated 10 out of 10 by J.I. Zerorez Phoenix
What do you like about our products and services?

The technology and the people - the service tech was professional and top notch.

Report a concern   July 8, 2013 — Rated 8 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

The technician was courtous and professional and did a excellent job cleaning the carpet. The only issue is the technician was a little careless during the cleaning process resulting in damage to the paint and wallboard on the stairway.

Report a concern   July 7, 2013 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Your representatives were very professional, friendly and did a great job on our home. Thanks!

Report a concern   July 7, 2013 — Rated 10 out of 10 by Marie Mancini Zerorez Phoenix
What do you like about our products and services?

ABSOLUTELY WONDERFUL!!!! I am so happy I contacted Zerorez to clean my tile floors @ my home. I was absolutely AMAZED @ how well the job was performed & the highly friendly persons who did the job & how thorough a job they did w/special attention around all the corners & protecting my cabinetry, etc. My tile has never looked this clean since we had it installed over 10 years ago. I will DEFINITELY have Zerorez clean my carpet in the future & definitely my tile again to. Thank you! Mr. & Mrs. James A. Mancini/Tempe, AZ.

Report a concern   July 7, 2013 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I have recommended Zerorez since my first cleaning. 2 dogs that sleep in our bedroom and our carpets look almost new again after they are cleaned. It smells so fresh.

Report a concern   July 7, 2013 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Techs seemed to be very knowledgeable of the company and products they used, very professional, very organized one knew the others moves, sync, in and out cleaned up my tile floor from one room to another HIGHLY recommend Zerorez, only thing that I was surprised @ was additional cost to come back, say for tough stains, urine if came back, 25.00spot my home additional 875.00 I could buy new carpet 3-4 times for less then that, I think the down to substrate should be done as part of the process

Report a concern   July 7, 2013 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

I tracked several lovely globs of black grease onto my carpet and the technicians who cleaned my carpet erased every speck of grease from the carpet and left the entire carpeted area of my house clean and fresh. I will most certainly continue to recommend Zerorez to all my friends who need usual and the unusual carpet situations cleaned.

Report a concern   July 7, 2013 — Rated 10 out of 10 by Bill Tavares Zerorez Phoenix
What do you like about our products and services?

Friendly people, well educated on there products. And will to give helpful tips on how to keep our carpets in order

Report a concern   July 7, 2013 — Rated 8 out of 10 by S.F. Zerorez Phoenix
What could we do to improve?

No residue of course.

Report a concern   July 7, 2013 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

I appreciate the fact that chemicals were not used on my carpets that are not environmentally safe. I was very pleased with the service from start to finish.

Report a concern   July 7, 2013 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Your tech.'s were hard working professional & friendly, they did a great job.

Report a concern   July 7, 2013 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Well priced - the technician was very professional - got right to work, explained the process. Like that the carpets were fairly dry before the technician even left.

Report a concern   July 7, 2013 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Have used your service as a residential customer

Report a concern   July 7, 2013 — Rated 10 out of 10 by John Austin Zerorez Phoenix
What do you like about our products and services?

It's simply water.

Report a concern   July 7, 2013 — Rated 9 out of 10 by H.L. Zerorez Phoenix
What do you like about our products and services?

My living room carpet looks clean and feels clean and I am very satisfied with that. However, in the bedrooms, in the high traffic areas, your company did not clean it as well as I had hoped and I am a bit disappointed. Perhaps the carpet hadn't been cleaned well the past.

This is the second time your company cleaned the carpets for me. Both times yuor employees were great, friendly, knowledgeable and hard workers.

Report a concern   July 7, 2013 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

The carpet looks and feels great.
Thanks!

Report a concern   July 7, 2013 — Rated 9 out of 10 by M.M.A. Zerorez Phoenix
What do you like about our products and services?

Quick dry time and no nasty chemicals

Report a concern   July 7, 2013 — Rated 9 out of 10 by F.R. Zerorez Phoenix
What do you like about our products and services?

Very effective for removing stains. Carpet drys quickly and smells great. Very professional staff.


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