Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84382 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 10, 2013 — Rated 9 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

I liked the end result of a clean and fresh looking carpet. The service was outstanding as well due to his diligence, consideration and education of cleaning and care of carpet.
Therefore, the Zerorez product stood out as one that I would recommend and re-use.
I also noticed great communication from the office crew as to time of service which did not leave me guessing to my service time. Job well done and good team effort

Report a concern   September 10, 2013 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

like everything about it and service is excellent

Report a concern   September 10, 2013 — Rated 10 out of 10 by Patricia Dilk Zerorez Phoenix
What do you like about our products and services?

not that gross feeling on the carpet after. and I loved how my tile and grout looks

Report a concern   September 10, 2013 — Rated 10 out of 10 by Allan Crouch Zerorez Phoenix
What do you like about our products and services?

Very proffesional and quick. My home looked awesome when the joib was completed

Report a concern   September 9, 2013 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

They work!

Report a concern   September 9, 2013 — Rated 9 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Very polite technition - he was on time and did a good job and cleaned a soiled spot
where some soda had spilled and I would recommend your company to others!

Report a concern   September 9, 2013 — Rated 10 out of 10 by Larry Stoffer Zerorez Phoenix
What do you like about our products and services?

Moving here from the metro Atlanta area - we were familiar with your product and service - When checking to see who was available to clean grout and tile - we saw you website and made an appointment after qetting a verbal quote. Service and product is excellent. Glad to see your in the metro Phoenix area. Larry & Julie

Report a concern   September 9, 2013 — Rated 3 out of 10 by B.D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet looked great when the tech was finished, but the previous stains have already come back less than a week after the carpet was cleaned. Very disappointed with the end result.

Report a concern   September 9, 2013 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Completely got my tile and grout clean. Love the way it looks. The service man was very friendly and quickly cleaned up an splashes/sprays, etc.

Report a concern   September 9, 2013 — Rated 9 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

Not soap based, friendly and helpful service.

Report a concern   September 9, 2013 — Rated 9 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

No soap is ised.
You tech that serviced us was very professional.

Report a concern   September 9, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Things were done in timely fashion and workers were very friendly.

Report a concern   September 9, 2013 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

My service technician Keith did a wonderful job. He was very through and respectful of my home.

Report a concern   September 9, 2013 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Upfront honest pricing and a product that actually works extreemly well with staff knowledge to back everything up

Report a concern   September 9, 2013 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

no smell dries, fairly quick

Report a concern   September 9, 2013 — Rated 10 out of 10 by Nancy Walsh Zerorez Phoenix
What do you like about our products and services?

the service
no soap
no residue
quick dry
clean
carpet protection treatment

Report a concern   September 9, 2013 — Rated 9 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Service was fantastic...results even more so. Couldn't be happier.

Report a concern   September 9, 2013 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

I like the idea of not using chemicals. I do have a question...there was a heavy chlorine smell when my technician left after cleaning tile. I was not comfortable with that. Can you explain that to me?

Report a concern   September 9, 2013 — Rated 10 out of 10 by Scott Mumaw Zerorez Phoenix
What do you like about our products and services?

Fantastic cleaning job ! Casey was very professional and easy to understand in his explanation of the services !

Report a concern   September 8, 2013 — Rated 9 out of 10 by Jacqueline Carter Zerorez Phoenix
What do you like about our products and services?

Very efficient, good stain removal.

Report a concern   September 8, 2013 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

My tile and carpet were filthy and stained. Now they look brand new!

Report a concern   September 8, 2013 — Rated 10 out of 10 by Christopher King Zerorez Phoenix
What do you like about our products and services?

fast service and my carpets look great

Report a concern   September 8, 2013 — Rated 0 out of 10 by M.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was still wet after 6+ hours. Carpet was also rough feeling when it was finally dry the next day. Expected more for what we paid. Would not recommend your company to anyone else.

Report a concern   September 8, 2013 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Your serviceman was very professional.

Report a concern   September 8, 2013 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Professional Staff. Showed up on time. Accurately described what to expect from the cleaning, and what could and could not be fully cleaned. The floors felt incredibly dry just minutes after cleaning. That is nice compared to other cleaners that feel like a swamp was left behind. Very quick and efficient work.

Report a concern   September 8, 2013 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Outstanding service. Customer rep was very professional.
I will have Zerorez come out to my house again next year

Report a concern   September 8, 2013 — Rated 10 out of 10 by Kevin Igo Zerorez Phoenix
What do you like about our products and services?

A week later the carpet is just as clean. Normally you see it to already start to decay.

Report a concern   September 8, 2013 — Rated 8 out of 10 by G.R. Zerorez Phoenix
What could we do to improve?

The technician was very knowledgeable, and worked quickly. Got the job done in a timely manner.
Do not know if he did a pre-treatment on the traffic areas. Our carpet was only a year old so not sure how to compare the result.

Report a concern   September 8, 2013 — Rated 0 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The gentlemen you sent out were top notch. They were polite, on time, and very professional. As far as the cleaning goes... I expected a clean and fresh smell. Unfortunately, I did not get results I hoped for in a deep clean.

Report a concern   September 7, 2013 — Rated 0 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets got cleaned however, when "I" pointed out that a spot didn't come out, the fella said that he tried various things to get it out and that I probably used a spot cleaner on it and that's why it didn't come out. FYI, I didn't use a spot cleaner. Second, after he left, I noticed two other spots that didn't come out. I would have thought that he would have pointed these issues out to me before he left. The only reason why I tried Zeroez was because of the special you had going and to see how you compared to my current carpet cleaner. I have to say that my carpet cleaner always went above and beyond the call of duty to get tough spots out and never hide the fact that his job was less than perfection. Well, I gave you guys a try and I'm sorry I can't give you kudos. Bummer.


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