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based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service providers are always professional. Love that you do not use soaps
THE TECHNICIAN WAS VERY COMMUNICATIVE AND PROFESSIONAL.
Explain all additional charges when making original customer contact
Great customer service l
Reminding me of appointment keeping me advised of arrival.
Beautiful job
Love hold message
I felt the cleaning that was done this time was not as good as the first experience we had. The carpets seemed to look the same as they did before they were cleaned, within just a few days of cleaning. The grout really looked no different after the cleaning, and all of the dirt was not removed from the grooves in the tile (it was the first time around.
Overall, I felt the job that was done was not as effective as it could have been.
Professional, timely service.
The carpet always turns out amazing and stays cleaner longer.
Cleaning lasts longer with the scotch guard type finish. Spills clean up nicely.
You got our carpet really clean.
As first-time customers, we were VERY PLEASED with the service. We like the way your company does not use any soap, chemicals or any other processes which are not eco-friendly. We particularly liked how courteous, knowledgeable and professional your representative, CJ Westover, was. The process to completely clean OUR WHOLE HOME (1840 sq. feet) took less than 3 hours and it is SO WONDERFUL to own a nice, clean carpeted home again! We HIGHLY RECOMMEND Zerorez and CJ Westover. Mr. and Mrs. Larry Sirrine, Chandler, AZ.
How clique of my carpet
They are very professional..
The customer service of the technician....he did a professional job on the carpet, it looked as new as the day I bought the house. I would like to do the carpet again and also the floors.
The great results and the great employees.
It leaves the carpet soft and fresh smelling.
he did a very good job
Todd & Zack were very professional, no sales pitch, were on time & did a very good job.
Professional people and the non use of chemicals and soaps.
Does a good job on addressing my issues,etc
Our tile floors are beautiful. They look almost like they did the day we moved in 20 years ago. We would highly recommend Zerorez, and have done so already. Our only negative is that the tile floors were left with a filmy residue which leaves streaks and footprints when walked on. I am sure a good cleaning with clear water will take care of this, however, I think it is odd that a product such as yours leaves a film, or that when Zerorez was finished cleaning, the tile wasn't given another once over to remove the film. Thanks, and we will be calling again in the next few years.
I like the environmentally friendly products used to clean and the excellent cleaning.
Smells great,makes carpet look new and drys quickly. You are on time. The technician explained the process. She kept asking if it looked ok or did I want to go over any areas. She was very friendly and professional. She did a fantastic job on the whole house!
I have told all my friends at work about your company and the great work you do.
the gentleman that came here was very very professional polite and did a great jo
Cleans the carpet without the residue.
Let me simply say, I HAVEN'T seen anything i didn't like.
WHEN WE MADE THE APPOINTMENT THE PRICE WAS BASED ON WHAT YOUR RADIO ADVERTISEMENT $120 FOR 3 ROOMS
WE TOLD THEM WE WANTED OUR MASTER BEDROOM DONE AND INSTEAD OF 3 ROOMS, WE ASKED THE AREA RUGS BE DONE INSTEAD OF ANOTHER BEDROOM.
THEY CHARGED US $1 / SQ FT !!! TO CLEAN THE RUGS - I TOLD THE GUY TO NOT USE ANY OTHER PROCESS TO CLEAN THE AREA RUGS..
OUR BILL WAS $192 !!!!!! 3 AREA RUGS - INSTEAD OF $120.
YOUR AD SAYS NOTHING ABOUT THE EXTRA CHARGE - FOR THE SAME THE SAME CLEANING PROCESS ???
NO THANKS..
My carpets looked cleaner but now it looks the almost the same
Service person was great....professional & polite....Carpet looks wonderful and no chemical smell....our two little pets are safe to walk on the carpet.....I would use Zerorez again
Tyler was very friendly and efficient. Product works as advertised!