Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84393 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2024 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Technician was on time and notified me ahead of his ETA. He was very polite and listened to my requests and concerns. The carpet cleaning was excellent and the stone and grout cleaning was pretty amazing. The carpet wasn’t super wet after cleaning and dried in a couple of hours.
My husband and I moved all the larger furniture.
It was worth the effort.

Report a concern   April 17, 2024 — Rated 0 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First of all I was under the impression I would have three rooms of carpet cleaned for $135.00. The technician did a poor job and left certain areas of two rooms of carpet untouched. In the past I have used Zerorez but was always surprised to learn that there were upcharges fr everything. We have now used your service at least 6 times in the past 8 months. No discount for being a returning customer, no discount for the upcharges for previous services. I thought customer satisfaction was something you held high regard for. After this cleaning I know this is not the case.

Report a concern   April 17, 2024 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very informative. The job was very well done

Report a concern   April 17, 2024 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

The carpet and tile look amazing and no chemical smell.

Report a concern   April 17, 2024 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

We are very happy with the technician.

Report a concern   April 17, 2024 — Rated 10 out of 10 by Carol Beede Zerorez Phoenix
What do you like about our products and services?

Didn’t take much time to clean the carpets. No water residue and smelled good. Took no time to dry. Brought the nap on the carpet right up. Cleaner wast very efficient and pleasant. Will have you again.

Report a concern   April 17, 2024 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

No toxic chemicals.
Service was fast and efficient.

Report a concern   April 17, 2024 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

friendly and great job done

Report a concern   April 17, 2024 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

First name removed who came out to our house was very knowledgeable and super helpful. Did an amazing job on our carpet and would definitely recommend you guys again.

Report a concern   April 17, 2024 — Rated 9 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Tech was professional and polite, arrived in the specified service window, explained what he was going to do, provided me with the pricing for the 3 rooms, put up the wet floor markers, did the work efficiently and in good time and was finished and departed with everything in good order.

Report a concern   April 17, 2024 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Great Service. Our floors look like new.

Report a concern   April 17, 2024 — Rated 10 out of 10 by Kevin Allen Zerorez Phoenix
What do you like about our products and services?

Great job, great service. Highly recommend Zerorez

Report a concern   April 17, 2024 — Rated 9 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Friendly workers.

Report a concern   April 17, 2024 — Rated 0 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The lifter tore up the fibers of the wool area rug…. The spots did not come out. I was told they were permanent which I don’t believe because it has always cleaned perfectly by another company. The closet is not clean either! I will not use Zerorez again….. I will say the guys were very kind….but no tip for that service

Report a concern   April 17, 2024 — Rated 10 out of 10 by Robin Del Rosso Zerorez Phoenix
What do you like about our products and services?

My service person, Cassie, was very courteous and thorough,doing a perfect job.
There was no smell other than clean unscented fragrance.
Rugs looked like new.

Report a concern   April 17, 2024 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Our Service Tech was extremely helpful and thorough. Thanks very much!

Report a concern   April 17, 2024 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

On time, everything is left very clean. We don’t feel that there is a lot of soap buildup.

Report a concern   April 16, 2024 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The technician understood the assignment. Carpet looks new again.

Report a concern   April 16, 2024 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The employees were very professional, polite and efficient.

Report a concern   April 16, 2024 — Rated 10 out of 10 by K.K.W. Zerorez Phoenix
What do you like about our products and services?

Johnathan was very professional and seemed to take pride in his service and work! We would have him back for our next service.

Report a concern   April 16, 2024 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Service was prompt and carpets were not left soaked

Report a concern   April 16, 2024 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Technicians were well informed, on time and polite.

Report a concern   April 16, 2024 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Easy going and friendly technician!

Report a concern   April 16, 2024 — Rated 1 out of 10 by M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Matthew forgot to clean one of my rooms. I left a voicemail at Zerorez yesterday. Nobody called me back. I’ve been using them for a decade.

Report a concern   April 16, 2024 — Rated 9 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

We like that no soap or harsh chemicals are used. We get refills of the water and use that on any number of things. We do wish that not so much water was used on the carpets. It's been over 24 hours and they are still damp in some areas. Or perhaps the technician should spend more time extracting the water.

Report a concern   April 16, 2024 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The person who cleaned the carpet was super nice and did a wonderful job.

Report a concern   April 16, 2024 — Rated 7 out of 10 by L.K. Zerorez Phoenix
What could we do to improve?

Your prices are out of reach for the common consumer. Although you have a wonderful service which I can afford, there are other people who are not as fortunate as I am.

Lower your prices, and your business will improve. Thank you.

Report a concern   April 16, 2024 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional service . Carpets are clean and no odor

Report a concern   April 16, 2024 — Rated 4 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

pet stains were good but the rest not sogood

Report a concern   April 16, 2024 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional, and excellent job.


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