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based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pure ingredients...friendly, courteous and thorough job well done
Loved the personal contact as to day and time of arrival of my technician. He had proper ID, was courteous, covered his shoes, measured correctly, explained exactly what he would do, did it in appropriate amount of time, and we have clean carpeting!
Service and Zerowater are awesome!
Love that products are safe to my animals. Service is great and my carpets look great!
Great attention to detail
The crew was very professional and knowledgeable.
Straightforward pricing. Recommended additional service performed in my living room was well worth it. Technician explained additional services but did not come off overly pushy.
everything!!
The pricing I received over the phone was accurate and matched my end total and I thought the pricing was a great deal. The technician was early and very nice. The carpets look and feel great and we will probably be calling in a few months to have the tile done.
Friendly, great results
People and product can't be beat.
Did not try to over-sell me.
The technician we had was so professional...in manner...appearance. ..speech...I hope nextt time we get the same person!
Friendly knowledgeable and respectful....great job!!
Well, you cleaned my futon cover but the color changed on the right side of it (not the other side). I'm not sure it can be fixed. I am thinking it should probably have been dry cleaned. Thanks for your concern.
The area cleaned looked great and with no odor!
how clean my carpets get and stay clean. What a difference with zerorez vs my bissell carpet cleaner. Nick your representative who cleaned the carpets was very knowledgeable and did a wonderful job.
It worked and the person who came out was wonderful!
Had a super man doing the work at my house.
I like the potential of it being a better way to clean carpets as I know that Shampooing carpets is the worst way to clean a carpet.
I needed same day service at one of my rentals and you were able to accommodate !!!! Thank you! Very nice Staff also. Did a good job!
With Zerorez my Rugs and stairs were cleaned with empowered water and dried within hours and not days. There was no soap used, no water saturation and no odor.
After the rugs were cleaned they dried very fast and the house smelled fresh. My rugs and stairs have remained clean. All other local rug cleaning companies I have hired throughout the years claimed my rugs would be kept clean for months. Not so. Not only did I pay for the rug cleaning, but I had also paid extra fees for special spot treatments and spot prevention. Needless to say, those spots always returned within days and the stairs were never properly cleaned. It took the rugs a day and a half to two days to completely dry from heavy water and soap saturation which permeated an offensive odor throughout the house during the drying time even with the fans running and additional ventilation. Zerorez is genuinely interested in providing the best customer service as evident, not only by their courteous and respectful service representatives, but also for their environmentally safe concerns with their own patented cleaning process.
Thanks and Kudos to local Radio hosts, John Jay and Rich who highly recommended Zerorez and got may attention to give Zerorez a try. I am now a satisfied client of Zerorez and plan to use only their services for cleaning my rugs and stairs in the future and recommend Zerorez to others.
The cost seemed a bit high - more so than other carpet/upholstery cleaners. I realize you have a different mode of cleaning, but does it cost you that much more? Just wondering. The technician was great.
carpet cleaner was on time - carpet was clean with no post-clean crusty feeling - carpet cleaned at 3pm and all was dry by morning -
The carpet looks almost new, and it stays clean much longer.
Your technician, Mike VanderWall, did an immaculate job on my carpet and chair! My carpets havent been cleaned in years and he took a lot of time to make sure they were clean, even showing me the before/after in areas where he had cleaned. Other carpet cleaners have come in the past and been done with my house in an hour, but Mike took the time to clean the high-traffic areas and left 2.5 hours later. He even found a small piece of gum on the floor that I hadn't seen and removed it to the best of his ability. I'd definitely recommend Zerorez to my family and friends!
Great technician. Professional and polite. Great process. My son and grandson (age 1) arrived today and my grandson is all over the freshly cleaned carpet. My wife and I don't worry at all because we know the carpet is clean and safe. Hear your ads on KFYI.
Believe very much in alkaline water and non-chemical cleaning. Recommend drinking 9.5 Kangen water. If you have anyone interested in trying the water, I am a dealer of Kangen water machines.
Very happy with the work that Charles did on my carpets.
First name removed
A very effective cleaning and environmentally friendly!
I do like the fact that you do not use soaps and chemicals and the carpet does not get "crunchy" after it dries. However, I feel like the job was rushed and more time should have been spent on high traffic areas. To do two bedrooms, a hall and a living room in less than an hour, I don't think was sufficient time to clean the carpets. When I vacuum, I go over the carpets several times back and forth and side to side and it takes me more than an hour.