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based on 85110 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and efficient
Service was great. Tamari did a great job. Carpets look good.
Jose' was very thorough and courteous
Paul arrived on time having called ahead. He explained the process and he helped me decide to get the hallway done as well taking advantage of the special offer currently running. He did an excellent job and when my wife arrived home she was delighted with the results.
Weve used Zerorez a number of time s and they are consistently professional and very good value.
As always, a great job. They even got out a stain that has been there since before the last cleaning.
The service is outstanding. I called to make an appointment, and the technician came out the next day. He cleaned a sofa, loveseat, dining room chair, and a wool area rug; they look beautiful! The cleaning solutions are odor free, and everything looks like brand new. The fabrics feel clean and there is no residue. Best of all, it was affordable! I definitely recommend Zerorez and will call them again in the future.
Justin was great, very friendly, very informative and did a wonderful job! He explained everything he was going to do before he did it. I highly recommend Zerorez for all of your carpet/upholstery needs.
Love the clean carpet without the crunch
He did real good and he was nice
Carpets dried fast
I am so glad I’ve discovered Zerorez. They are easy to work with and do such a nice job.
The techs were very kind and professional. They did all requited/requested. Thank you.
Super helpful and added multiple requests during appointment. So grateful for zero!
Easy to schedule and prompt service
Dependable
Crew was on time, explained everything and did a great job!
Leaves no smell and cleans well
Very friendly and helpful service person.
Great Service. Did great on our office stains. Third year in row that we have used Zerorez. We'll see you next year!
Technicians communicate with you about their arrival and are knowledgeable of their service. If you're not happy with the job, they make it right.
Nice job, tech good also
Great customer service. On time. Friendly and professional.carpets and furniture look brand new with no toxic ingredients. Highly recommend Zerorez.
The work done was very good, thank you, but the time frame of when they were supposed to be there was not honored. Plus, I was told we were the first customer that morning (our time frame was 8 - 10 a.m. and they did not come until close to 11 a.m.) and that disrupted our work plans. There was a little attitude on the phone from the staff person doing the work when I let her know that we were not happy about her late arrival, which made me nervous about how she would perform, but she did a wonderful job. There was definitely a communications breakdown that needs to be worked on. We are 1st time customers, and I would think you would want to make a good 1st impression.
We love working with them and appreciate what they do
Grout cleaning
Honestly surprised about stains still there on rugs
And clean up in my floors were a mess
Great service- always courteous and prompt. Carpets look brand new!
So easy to schedule and they are so nice and helpful. Will always use!!
No overpowering odors. Carpets dry fast. Customer service is top notch!
We've been using Zerorez for years & have always been very happy. My one issue is when getting a quote you need to let people know you charge a separate $25 service fee. I was quoted $109 then after the work was done my total was $130. You need to give your customers the total price up front & not leave it up to your techs to tell us after the job is done. I know it's not the techs fault on the final price, but I'm sure a lot of othe people do blame your techs, which is not fair. I was fine with paying $130. I just didn't like that I wasn't given the total price initially.