- Phone: (949) 387-2222
- Visit Website
based on 34675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It didn't stink, my carpet looks amazing. Thank you.
Please consider a office in Palm Desert, California.
Green. Safe for people and pets
Friendly service, very clean, nice results.
Like your ad says there is zero residue. No soapy substance waiting to collect dirt.
VERY PROFESSIONAL AND THE CARPET FELT AND LOOKED CLEANER THAN ANY CARPET SERVICE I'VE EVER USED BEFORE. I DID REFER YOU TO MY FRIEND AND DAUGHTER.
Clean fresh aroma when done. Dan was on time, called before his arrival, very pleasant . This was the second time I have used your services !
Excellent cleaning and professional crew
We usually call on short notice and always able to work us in. :) I have the spot cleaner and it worked great on my two chairs in the living room I was thinking of getting recovered but with the aerorez spot remover and a hand held steamer I have it cleaned them up like new.
You were unable to clean dog pee from the carpet which was the main purpose of having you over. On the bright side your cleaning technician was courteous and competent and went about his cleaning tasks in a non intrusive way.
On time or early, always. Easy to schedule. Does a great job.
Service was great! Will request Brian come back next time we need service.
POLITE AND VERY THERO DOING A GREAT CLEANING JOB. THANK YOU.
the rep was very professional and to be able to come out on a days notice was so impressive to us.
Nothing. The guy did a great job.
Professional. Effective.
Very good service, I am always happy with the results.
you do a great job and it lasts much longer than ever other carpet cleaning service.
For the past 5 years I have used Zerorez to clean my carpets and have always been very pleased with their work. Their costumer service is outstanding and their carpet technicians, especially Robert, always do a fantastic job. Robert, and others, take great care not to scuff door jambs and lay protective blankets on my hardwood floors to avoid scratches. Recently I dropped a small area rug off at their Irvine headquarters after spilling coffee on it. The carpet was wool and I didn't expect the stains could be removed, however, they were. Zerorez even delivered the carpet to me, which was totally unexpected. I would never think about using another carpet cleaning service. Thanks Jeff (the owner) and your employees for doing such a great job!
Your product and services work! Very capable technician Darren did a wonderful job. Thank you!
Marcel was awesome. Super amazing job and extremely professional.
Service is fast and very efficient in cleaning the carpets. Product is excellent and I have recommended you to my family and friends.
Cleans great. Professional representatives. Reasonable expense.
the product is non-toxic, which in my view is critical. The service (and pre cleaning information) I received from Eduardo was invaluable for scheduling and decision making and otherwise excellent. The information I received from the front office was insufficient for understanding and evaluating my options
Technician was very knowledgable but pricing seems way to much for service actually provided
I feel like you get my carpets really clean. Thank you.
Brett Spence!!
I LOVE that the carpet is like new!! Yea!
And Sal, the tech, was super helpful and personable. Great people skills!
Effectiveness of cleaning process
Zerorez knew that the produce used would turn natural wool products yellow orange. Operations Mgr insisted on completing the job with it anyway, despite technicians concerns.
Had to redo entire carpet, then had to work on many spots again.
Ops Mgr was less than forthright, even though all other staff acknoledged that the problem had occurred before. We had a lot of stress and missed work two days to be at house dealing with this issue.
Should have been done right in the first place. We have NEVER had this happen in all the years that we have owned and had the wool carpet cleaned(including the manyh years of Hayns Cross under prior ownership.) Furthermore, the customer should NOT be told that his concern for ruin of a $20,000, carpet is unfounded. Fortunately, after 3 rounds of process, the carpet was largely restored to its former state. This was a Lose-Lose for customer and the Company. DHO