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based on 34641 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pricing was great and I really saw Matthew put in the work to complete the job that I was so very happy with when finished.
I love ❤️ that there’s no chemical residue left behind for people or pets. I love the efficient way your technicians come out and assess the home and clarify everything before starting the cleaning process. They answer all my questions. The technicians who have come out, have always been courteous, respectful, kind, and professional. My carpet looks amazing afterwards! I added protectant for the highly traveled areas, to aid in keeping the carpet looking clean longer. I love Zerorez, and will call no one else to clean my carpets.
The carpet is so soft. The technician was able to get up older spots from my sick dog. Very pleased. Matt did the work. He was so kind and friendly. Really liked him.
The carpets always come out very nice and the employees are friendly, professional, clean and on time.
I always think my cleaning man does great. He is superior and I will always try to get him every time. K Montgomery. Palm Sprungs. The Fouf Seasons
Best carpet/floor cleaning I've experienced. Professionalism not usually seen in this type of work. I'll use them from now on.
I was very impressed with the Matt's customer service with phone calls to let us know when he was arriving and his knowledge of carpeting conditions and cleaning opportunities. I am very impressed with the products you use and that they are sustainable products-safe for people, pets and the environment! Matt did an amazing job with all my carpeting. We live in a small Condo and he worked around every piece of furniture and small openings. I was so happy when I saw the results of the cleaning. This was the second time I have used your services! I will always recommend your company to my friends and family, and I will only use you for any cleaning needs I may have!
Excellent job.
The technician, Jorge, was very professional, did an excellent job of protecting our home, did a great job cleaning our carpets and was very outgoing and friendly!
More clarity on pricing - a 200 sq ft room doesn't work for everyone. if your webpage had pricing based on total square footage of carpet to be cleaned it would be better. Or options such as a 100-150 sq ft room, a 150-200 sq ft room, a 200-300 sq ft room, a 300-400 sq ft room, etc. Also it would be nice to have a price/option for traffic areas only. Lots of furniture in a 400 sq ft room but only 100 sq ft of carpet to be cleaned should not be treated the same way as an empty 400 sq ft room.
This is why I don't have carpet anymore and haven't used a carpet cleaner in over five years.
On the other side, the technician was prompt (early), knowledgeable, thorough, did not try and up-sell me, and was very polite. He did a very nice job with the 30+ year old stained carpet in the house. I like the idea of no carpet cleaning residue to attract more dirt.
I have used zerorez for years. Francisco just cleaned my carpets. The best job ever.
Fast yet efficient! Our technician was prompt, communicated via phone effectively, and was super friendly. He did a very nice job! Very happy with results and service!
Our tech Aaron was great.
Technician did a great job
Quick and easy cleaning
Thorough, professional, on time!
Pricing could be a bit more reasonable, especailly for pet treatment.
I like that I was able to make an appointment and get fast service and an estimate over the phone. The technician was very helpful and worked quickly while trying to get the carpets as clean as possible.
I called other companies and they were not as responsive. Even though the house was a good size the tech was not phased and made sure to lay down protective equipment so the walls were not damaged by his equipment.
Consistently deliver clean carpets, courteous workers, and really care that they get the job done to your satisfaction. If not they will come back. I have been using them for 5 years and have never had a problem. They do what they say they will do.
I received a quote when I called the person I spoke with as friendly polite, and answered all my questions to my satisfaction. I liked that there are no solvent or detergent used, and it is quick drying.
I believe it was Adam who came out for my cleaning. He was very polite and we reviewed what was going to be done and he did an excellent job. He was professional, polite, and I appreciated this.
My carpet is 18 years old. It is a very good quality carpet and the cleaning refreshed it and I might get a few more years out of it.
I am very happy with the service I received and will gladly recommend this company to my friends and family.
Aaron did a great job. He was prompt, communicated well and respectful of our home. Carpets looked great when he finished.
Easy to schedule an appointment, free of haggle or upselling and prices have an advantage over the competition. My technician Will was on time, communicative and did a very thorough job. As a first time customer of Zerorez, I will be calling them for all my carpet cleaning needs. Thank you!
The results were fabulous. Our carrier has many worn areas and stains and they were able to remove all of ten. The technicians Sal and Brandon were professional and went well above and beyond what was expected. There were patient and kind to give all details and to suggest necessary things that made the project a success
Your technician was very prompt, kept us updated on arrival time, was curteous and did a fabulour job.
I would like to request that he come for a completion of the bottom stairs.
Thanks!!!
Mostly the technician
Good clean. Friendly service. Fast. Easy to schedule.
Our appointment was scheduled between 10:00 and 12:00, but the technician didn’t arrive until 2:00 PM, which is far too late. This definitely needs to be addressed when planning future appointments. Fortunately, this happened to be one of the rare days we were home all day, so it wasn’t a major issue this time. Otherwise, we would’ve had to cancel an appointment we had booked well in advance. That said, the technician did a thorough job and cleaned everything very well.
The service and the process you use.
Cleans well, less chemicals, drys fairly quickly

Very professional, whole thing was pretty quick and got great results from carpet cleaning. Would use again