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based on 34638 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Feels clean like new carpet, tile, and grout. Highly recommend
The products and services are excellent.
Julio Castro, my technician was excellent. He worked so hard and so quickly. He was very polite and really worked hard to get my floors, sofa and bathroom tiles cleaned. His level of customer service was fantastic. I will use Zerorez for all my other projects, because Julio was so good.
Carpet cleaning went well but it did take some time to dry
2 guys who came were delightful, hardworking. I had 1:00-3:00 window and they arrived after 3 so carpet didn’t have time to dry out and we slept on family room couches. They did call me st noon to tell me they were running late and would arrive by 1:30p. They were over scheduled, not their fault. I primarily wanted the carpets cleaned and added a shower at last minute. They asked if I wanted to add shower glass and I said yes. They spent 1.5 hours in shower and not enough time on carpets. I will borrow my friend’s home cleaner and redo traffic areas myself. In traffic areas u can see where they missed using pretreatment. They put away equipment before asking me to look at carpets. If I’d seen it first I would’ve asked them to redo traffic areas again. I will never schedule to be last job of day.
Great customer service.
Extremely knowledgeable and thorough!
Easy to make an appointment…always can get an appointment…and always a job well done
Alex was on time and did a great job.
The cleaning person was very thorough & did a great job! So far no return of the blood spots
There are some spots on my rug
I love Zerorez because my carpets look like new 21 years later…..It’s the only carpet cleaners I’ve used on these rugs! Coffee stains gone!
I sm happy!
The young man that cleaned our carpets did a FANTASTIC job. He was polite and on time.
Great job, great price.
your technician was very polite and prompt and in today's world, that is rare...
Zerorez uses pure water, not water from the home. The employees must be well trained because they work efficiently, protecting the home furnishings and thoroughly clean all areas of the carpet.
I’v used Zerorez many times & have always been very happy with the results!!
Every employee has been very polite & ready to help in every way!! I will only use ZEROREZ in the future ‼️
Great service.
Excellent results!
Clean toxic free brand with great cleaning power.
Prompt service when I call. Superior cleaning. Friendly workers.
Timely arrival, little wasted time, efficient, competitively priced.
The carpet looks and feels great. Friendly and excellent service.
On time and communicated beautifully. Quality service
Brandon was super! Very polite, patient and thorough. Also gave a recommendation for another area to be serviced without being pushy or coming off as a car salesman. We will most definitely be return customers the next time we need another home refresh.
2nd time using the Zerorez Team and smooth process and great end result
My shower was no cleaner than what I can do with barely any scrubbing. I don’t think he did the left side of the toilet and the corners & over an inch around the whole bathroom hadn’t been cleaned at all or under the cabinet that it very easily accessible. My husband went out and got a spot cleaner because the one spot that he saw all he did was get dish soap & brush and lightly scrub came right up, plus half the carpet feels “crispy” Plus the area that I told him which is not a high traffic area and was not as bad as the high traffic area doesn’t look like he didn’t even attempted to clean it. This was the second time we have used you and we are extremely disappointed with the result especially with how expensive it was for the shower. So no would not recommend anyone to use you.
Excellent hardworking technician,Francisco, beautiful results. Fast, onetime, very courteous,
Some stains did not come up
I notice a Residential Service Fee of $36.00 on my bill. I don't recall having this before.
Sal has come for me several times before and I have always moved the extra items off the floor onto the bed or into the master bath. This time I forgot. If the Servoce Fee is because they moved some of the stuff off the floor, it's certainly not fair to me - to charge me for a service I didn't agree to! I could easily and quickly have moved the items out of the way myself if they had just mentioned it.
Other than that, I appreciate the good job they did.