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based on 34849 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always a great job. always on time
The technician informed me of his timeline and arrived and said he would. The job was completed within an acceptable timeframe and the floors look as good as new.
You technician Brendon was the best we have had from your company. Professional, friendly, thorough and he paid attention to detail. The carpet looks great and we will request him the next time we need service.
Our technician was excellent, he did a great job.
Brandon was very thorough in cleaning our caroet. We are very satisfied by the service.
This company is great to communicate with for scheduling an appointment to the day that they come to your house. They show up on time and are very courteous and friendly.
Our carpets look great! The technician was able to remove bad stains from one of our carpets too.
great cleaning! Jason was super courteous and helpful!
I don't use the survey on my phone because i have to enter codes that I don't ever renenber ti get in the right place,.
As always, excellent service. At our request, Jorge Martinez came with a nice young man (Mike or Mark?)
Showed up on time, moved quickly and efficiently....suggested scotch guard for the carpets, which I did before,...great idea! Very cautious near walls, corners.
Both were very polite and worked great together!
Will ask for both again next time I use your service!
Everything!!! Excellent work!!
Another great service, timely and professional.
I’ve already sent a review. Jorge was great efficient and expedient.
All of your staff are professional and will trained. The pricing is reasonable and the outcomes are always great
Once again great service! Jay was friendly courteous and did a fantastic job.
Gio was quick he was very good at what he does and he knows hos priducts very well
Very timely and professional service. The technicians are always personable and professional. Carpet always looks great afterwards. I can always depend on Zerorez!
Marcel is excellent in every respect!
Excellent service.
Easy to schedule and quickly available. I like the lack of chemicals, smells and residue left behind.
Excellent service and accurate time estimates. The carpets looked amazing!
I've only used Zero Rez since living in So CA (13 yrs) but now I am wondering if the person who schedules the jobs scams us from time-to-time afterall the techs do the job according to the work order, correct?.
I always put an order in for 3 rooms and carpet on the stairs to be cleaned but the person who cleaned my carpet the last time did not do a good job in spite of being asked to come back. I wondered why the stairs looked so BAD now so I requested only the stairs to be thoroughly cleaned this time(Oct. 28) and he asked me if I also wanted the 3 bedrooms to be cleaned. I said no, I want to see if you can clean the stairs properly first. Since the stairs were so BAD it cost me $224.00. The man who came to clean said the spots may come back and I may have to replace the carpet. I showed him the bedrooms which had less than normal wear and soil, evidently they were probably cleaned properly last time but the stairs were not.
I've lost some trust in the company at a time when doing the job right after 13 years so be a given.
Job well done
Our technician did a thorough and excellent job! Our carpet and sofas looks like new, just in time for the holidays.
The absolute best thing about Zerorez is “SAL”. He is the best technician you could ever imagine. He takes pride in his work and treats his customers very well, with respect and kindness. Zerorez has a good reputation and overall is a good company to do business with. They are not the cheapest, but they are the best. Be sure and ask for Sal.
Notified me ETA. Arrived early and listened to what I wanted done. Did it effeciently and was very clean.
Perfection, very professional and cleaned the carpet as new
Technicians were professional, polite and clean.
I'm glad I had my carpets cleaned with ZeroRez. The carpet was wetter afterwards than I expected and there were areas that looked very stretched out when they left. Sal did let me know ahead of time that since the carpet was so old, that would probably happen. However, once it all dried, the buckling went away. There is one old stain that didn't come out and the fading in some areas can't be helped. But the carpets look WAY better and once they were dried, I couldn't smell anything. Even when the carpets were wet, the smell was not too strong. I would definitely use them again.
Julio was wonderful to deal with, and he cleaned our carpet so well!
very efficient and professional
Horrible service. Rude person. Need a refund. This is absurd.