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based on 35002 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don't know. The carpet smells when i walk into the house. Otherwise the tech was very friendly and answered all my questions.
Thorough and clean
Incorrect quote over the phone. Added $20. Absolutely nothing is clean - just looks like hot water was thrown around and extracted.
Any carpet cleaner we used in the past brought very strong vacuum cleaners and did not ask us to vacuum prior to service. I also assumed Zerorez meant no residue. There was a lot of residue so, of course, I had to vacuum again.
No soap!
Is a great company
Especially savador is a bery helpful person
He knows what to do!
I will recommend 👌 100%
Technician was nice, but didn’t do a great job. Let stains that should have easily come out; didn’t offer deodorant option so house smelled damp; left the stairs way to wet - took 2 days even with fans running to dry. Not our best experience with Zerorez.
Sal did an excellent job on our carpets. We scheduled him soon for sofa cleaning.
He is very kind professional and we will gladly refer him to our neighbors and friends.
Thank you so much,
The Turners
Quality service and no extra surprise charges when they arrived.
The professionalism of their staff and the amazing job they did. My carpet has never come this clean!
Thurow cleaning and fair pricing!
Through and tech was very energetic and friendly..will definitely use your company sgain..thnxs
10 for the tech and one for the price
Scheduling was good, customer service was good, the technician was friendly and professional, communication was good. However, there were still spots on the carpet that weren't clean and I was expecting more around the pet stain/odor correction, a deeper clean per se. I was surprised at how quickly the job went, not a bad thing if it would have been a routine maintenance cleaning, but it just felt to me like a very surface oriented clean, rather than a comprehensive clean which is what I required. I'm going to need to hire someone again to address the odor in the one room, which is more the effects from a pet stain cleaning solution I tried using with a Bissel home machine.
I had one carpet stain-it was the main concern and the reason I decided to professionally clean the carpet in multiple rooms. When the carpet was wet, the stain was not noticeable, but as soon as it dried, it looked like it did before the cleaning. I'm not sure how the stain was addressed-if it was even pretreated or not, but it did not seem like something that was too difficult to remove (soap and water were used and the soap left a residue which caused a stain).
I would like to know how the stain was treated and if possible have it removed. I was never told that the stain would not be able to be removed when I mentioned it as the main concern.
Fast efficient service that turned 5 year old carpets to looking like new carpets. Used twice and both times excellent services
The technician was wonderful. Would absolutely use Zerorez again!
We are very pleased with your service. The technician, Jeff, was very professional and did any excellent job!
The scheduling and notice of arrival time is excellent. I have always been pleased with the professionalism and great work done by the people that clean the carpets (and furniture).
The grout was not cleaned at the very edges, I watched as he used his long brush but he wasnt able to get about 1 inch near the walls and it is very evident. I will have to go over it myself.
The tech, Eduardo V, did a wonderful job. We were amazed on how different our 25+year old sofas looked. He cleaned our floor tile throughout the house, made it look like brand new. We will definitely use Zerorez again!
Came on short notice for small stained area. Carpet looked new!
Clean, simple product.
Great job friendly staff
Great and reliable service. Thank you.
My carpets always feel clean and fresh after Zerorez cleans them. I love they have no soap residue feel. I always recommend Zerorez!
I greatly appreciate the attitude I received all three times I have used your service. It seems I was always in need of ASAP service for my tenants. I couldn't believe how nice I was treated and the extra effort that was made to drive 1 1/2 hrs to my rental in Rancho Santa Margarita to get the the job done.
You're all wonderful.
Thanks So much,
Darlene "Candy" Parker
Yes they did great job!
Will was excellent, very professional and efficient. He did a great job!
Very impressed with your service