based on 39696 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rob was very friendly and professional, and my carpets look amazing!
Fabulous customer service and the results were amazing!
Professional and accurate!
The friendly and knowledgeable technician. Also no residue!
My carpet looks amazing and it dried fast just like they said. Also my carpet is soft and not crunchy. I will definitely call them again when I need them. Also their technicians were courteous and friendly.
Drop $8.00 trip charge. The $622.00 carpet and complete tile cleaning charges should have been more than enough to waive the trip charge. I also found after the technician left there was dirty residue left on the baseboards and some tile in the back part of the house which I should have checked but the floor was quite wet and since my husband and I are seniors we were afraid to walk on the wet floor.
Appointment scheduling was terrible
Good service and quality cleaning.
They came out the same day that I called them. Very thourough service.
Well wanted my carpets cleaned, told then they used to have pets there that i needed the pet/pee smell out of the carpet, got quoted 175 but then they called and said to fix the smell they had to do more totaling the amount of almost $600. Smell was still there, so they said they would come back to do a second pass to get the smell out but the guy said he only did a topical treatment. So after over $640 i have a semi decent carpet, but still have a terrible smell coming from it, a complete waste of a lot of money!
Love the service and the resulting product. Reps are thorough, explain everything, with no upsellling. Always on time.
Work done quickly and well. Price was right. Both employees were very helpful and pleasant.
The representative was professional, pleasant, and thorough.
The carpets stay cleaner longer!
Everything!
I have used Zerorez for my carpet cleaning needs on several occassions and they always exceed my expections, and I have 5 dogs! I would highly recommen Zerorez,
Jacob was the best tech I have ever had . He did an amazing job
You guys were fast, efficient and did a great job at cleaning the residue that Stanley Steamer left behind.
Cleans well and dries quickly
Quality results but poor customer service
The individual who recommended Zerorez to me said Z does a good job and is more expensive than most. I would agree. Generally the carpet looked fine and most of the major soiling was removed and the soiling was bad in a number of areas. Two comments: the commode room in the master bedroom was not done and though the carpets looked good over 98% the edges against the base board have a dark grey or black line or area that to me is an indication the wand being used was too large to remove the soil next to the base board.
The technician was an excellent communicator and answered all questions. He was courteous and took care of the billing efficiently at the completion of the work. The time frames given for completion and for drying of the carpeting were accurate. The carpets came out very clean. They had not been cleaned since purchase of them 14 years ago. Looking good.
Thank you for your services.
ON-TIME, ON-BUDGET, POLITE, COOPERATIVE, EASY TO WORK WITH. JOB WELL DONE.
The crew that came seemed more interested in being quick than being thorough. There were some minor stains that they missed. We had to make sure they hit certain spots, otherwise they would have not treated them. Honestly, I feel like I overpaid for your services.
Very friendly and helpful service - also carpets are very clean and look great.
Felt like the tech rushed a bit .some spots aren't as clean as they shoulda been.
The technician John gave great service. The girls on the phone were deceiving and should be more upfront about what to expect with cost and inspection of the house, surprize costs are not nice when the bill is 2-3X more then explained. like $4 for each stairs, charging for the hallway, charging two rooms for a large space, and service charges. I asked if there was anything else I should consider with pricing and they failed to mention these charges.
your personal were very care full and friendly. I would recommend them to my friends.
The carpet is so soft afterwards. The technicians are friendly, but work hard. They don't rush through the job, but work efficiently. Thank you. I have recommended you and will continue to recommend you.
The best carpet cleaners ever! Justin did a fantastic job. He explained everything at length and was a true professional. I will always recommend this business to my clients and friends!