based on 39696 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very satisfied with the cleaning of my carpets. Jacob was very great. He was very thorough on explaining all products and procedures associated with the cleaning. I will definitely recommend Jacob and Zerorez.
Very proffesional and did a great job
great job well done
Well, I just had my carpet cleaned about 3 months ago, so his last trip a few days ago, I wanted the carpet cleaner to consentrate in the areas we frequently walk.. The whole carpet was done (minus areas where furniture was present) but the busy walking area was lightly touched and still looking soiled. Having a party on Sunday, to late to redo. Sincerely, First name removed
impressed with Robs service and attention to detail.
Great product. Outstanding technician.
Not disappointed! Just don'tmake a habit of recommending businesses to others.
All
Zak, was very professional and knowledgeable!! The carpets look Amazing!! I Have Recommended to my friends.
The lack of any type of residue ...and super knowledgeable professional people
Super nice technicians and concept of no residue using the "treated" water was attractive. I expected upsell when calling for service, and went forward with option of having rotating brush used in one room. Went outside for appx six to seven minutes, and tech was half complete with room using finishing "wand". So in the short period I was out of room, I'm told the entire room is gone over with rotating brush and then half room is done with wand. I don't believe I received fair value for the brush upsell. What value is there in using a rotating brush for two or three minutes in the room?
Very satisfied with employee and cleaning
Of carpet.
The technician was amazing!! He was professional and nice! We would use him again!! He also did the demo on our tile and it looked so good, we will definetly be doing it to the rest of our tile next year, when we have extra funds!
Chemical free hot water extraction method.
Technicians extremely helpful.
Ben who did my service was very friendly and good at his job
The carpet technicians were fabulous!!! So knowledgeable about your products and services!. They were so polite and professional and I will definitely use zerorez again.
EVERYTHING
Technician was very informative and professional. Carpets were dry in no time.
Victor was knowledgeable friendly carpet looked great.
The man who cleaned my carpet and tile- Tanner was very polite and helpful. He did an amazing job.
I realize the work to clean the air ducks is a lot but I think the pricing is way too high.
The feel of the carpet
after viewing the carpet cleaning demonstration on the local tv show I thought I would get the same result on my carpet. Though there was a marked improvement in the carpet there was still a visible path of the traffic area. If a deeper cleaning application to that area could improve the look that would be appreciated
Zack was very good and professional.
Your rep damaged the wood on my stairwell. I called Customer Support and sent them pictures, and they were supposed to contact me in 48 hours. They did not. I am still waiting on contact and have been told it will be another day.
Dries quickly, less chemicals
Great customer service
Fast and good results
I felt nickel and dimed when I was charged extra for a small upstairs hallway and tiny master closet. The estimate should give a heads up about this kind of thing. The techs were really great and the service was good, but seems expensive (even though I opted for a regular instead of the pricier recommended deep clean). Also I realized after they left that I didn't get the free tile cleaning- we both forgot about it! I guess that was as much my fault also though, since I didn't remember to remind about it.
The technician was very knowledgeable and polite. He explained the costs to me and worked with me to be able to get as much done as I could afford at the time. The work on the tile was a drastic improvement to what is was. The only thing that I had wished he could have done is to put a sealant on the tile to prevent future dirt and damage.