based on 41177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was efficient, on time, and the carpets look awesome afterward. The Technician was very polite, and did a great job that only took about an hour. Would highly recommend.
Carpet came clean guys were nice did a great job
Very professional gentlemen. Showed up on time and called 20 minutes before arriving. Had some problem carpet areas done and came out very clean! Tile was cleaned in a small area and looks like new. Would use their services again without hesitation.
The last time I had the “big” machine used on a bad spot, it came out totally. This time with the “new machine” it came out about 75%. That does not keep me from using your services however. The guys were great!
The tech was amazing! Actually, every time you guys have come out the tecks have been amazing!
I love that our carpet was cleaned and not soaked. Technician professional and personable. We stopped trying other services.
The service from Luis was great
I was very pleased all the way around so far, my service tech David was very knowledgeable about what he was doing
You already do a good job,, reliable & the carpets are almost dry when you leave.
Very professional staff and excellent product
Professional and efficient!
Awesome service - No residue left - friendly staff - dedicated employees
Excellent customer service!
I watch the More show and saw brief intro of the company, saw vans around town and also heard ad on radio.
I really needed my carpet professional cleaned.
I was not disappointed!
I thought the brush charge was $15 extra a room, not $35. Maybe give me a call about this.
change your receipt to show any deals, I cant tell if I got my deal or not. Maybe give me a call about this. Phone number removed
If I leave early from work a couple of hours to accommodate your techs early arrival maybe give me a couple of rooms of free brush cleaning, I lost 100 bucks for leaving work early.
Carpets looked better than when we used Stanley Steamer.
The quality of customer service was great but I am not happy with the end result. My carpet smells wet and unclean. I’m not sure why, but it did not smell like this before.
Had heavy pet stains and you did an amazing job on them! Carpet went from looking old and warm down to close to brand new!! I will definitely be calling you again!
Jesse called to say he was on the way to my residence, arrived on time, very friendly and did a great job.
Leslie is amazing. Great customer service and performed miracles on our carpets with dog urine.
Technicians were prompt, professional, and polite
Zack our tech is the best
Ric & Jackie Gould
Company is very professional and friendly. My carpet and tile was cleaned in about an hour. Will use them every year.
Professional gentleman worked quickly & efficiently. We had an extremely dirty area that he was able to restore to near new look. We were very pleasantly surprised. Carpeting & area rugs as well are clean & brighter.
Great quality work - profesional service - profesional communication. Well worth the money!
Friendly, knowledgable, and CLEAN carpets!
I like the limited amount of products that you use and get a nice outcome. I bekieve the lady that was here the last time was named Leslie. She did an excellent job and I will request her again.
I was less than happy with the outcome on your previous service. ( The last one prior to Leslie.) I am happy that I decided to give you guys another try. Zerorez is the only company that has cleaned my carpet in several years. Other than the one time I have always been happy with your service.
I have always liked Zerorez results and service. This time, I paid more than I have ever paid before, and I felt like $420-plus was a bit expensive. I live in a condo and the rooms are small, so to be charged $19 to include cleaning the very small space in the master bedroom closet, I felt was unnecessary, and the pricing was a bit confusing. I will be more careful the next time I order carpet cleaning and will shop around, because over $400 for a 1400 sq foot condo that has no pets and no stains is a bit pricey.
Very professional techs — on time with in 2 hr window—
No chemicals!
Honestly I was very impressed with everything until the day of the visit. Everyone in the office is very friendly and nice and all of the men who came out for my estimate and the day of the service were VERY professional and polite and on time. The process was upfront and easy and you guys even honored a lower price that was previously promised to me even though I guess two vents were missed on the estimate. AGAIN, I was impressed with you guys.
However, there were a few things when I got home that I was unhappy about. I let the men in to do the work and went over everything and paid for the service, and then I left the house since I needed to get back to work. Everybody from the beginning (on the phone and during the estimate) said to give them 3-4 hours to complete the duct cleaning and the carpets and dryer vent. It was surprising to me when I got a call TWO hours after they started saying they were done. Then when I got home I started to notice things such as chunks of the door frame missing and on the floor from what I assume is the equipment and a vent left undone and on the bathroom counter. All of this leads me to believe that maybe they were just in too much of a hurry and didn't take their time to be careful of my home and double check their work. I live in a rental home, but I still have to either repair or pay for damages and expect a little bit more time and care when I leave people to work in my home. :(