based on 41177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet look great. We have been using Zerorez for many years, and will continue to use.
Thanks for the great job!
I wasn't home but my husband said that the gentleman explained the procedure and the product used to him and said that it was a very efficient process.
To expensive
I like how clean and fresh my carpets feel without being crunchy or stiff.
could not have been better...
Lower your prices
Very friendly service. Carpet was very dirty and when he was done it looked fabulous!!!!
Carlos was amazing
Very friendly and polite customer service explained everything carpets look amazing after done
The process and very friendly knowledgeable personnel.
fast and excellent work.
Fast, efficient, polite service, and no strong odors.... just clean carpet and tile. I almost think the tile cleaning was the most impressive. Years of grime from the tile and grout removed.
Really liked the service, availability of appointments and the system uses less water than traditional truck mounts
Rob was very informative and considerate, we will request him the next time
The staff is friendly and made sure I understood the charges for the services they recommended!
Zac & Scott new exactly what they were doing and how to do it.
I have two cats and after 20 years the house smelled like it! Nooow it smells great in here all vents cleaned which made my AC unit perform much better.
My wife wanted to say the carpet was beyond repair! After Zac & Scott got done cleaning the carpet she thought it was a new carpet!
Thanks Zerorez our life is sweet now!
Patrick & Rio Nole
Great customer service!
Reggie was our cleaning technician from Zerorez and we can not say enough about how thoughtful and thorough he was. He was right on time Friday morning, introduced himself and went right to work. Our carpets look great. Please tell Reggie we appreciated all his hard work.
We have been in Vegas for 19 years and have used Zerorez for many of those years -- we wouldn't consider using any other firm. In all those years Zerorez has always sent very professional employees who were polite and went right to work and did a great job.
Fred and Barbara Meyer
Henderson
I ordered the carpet cleaning services at $33 per room. Your ad did not disclose a room size limitation for this special price or a service fee,
Your tech told my spouse who was at the property just to open the door and who had no knowledge of the initial cost arrangement that he had to charge the living-room 2x more than what was agreed. In addition, your service tech Chris B. charged another undisclosed service fee of $8 in his final bill. Further to aggravate the situation, your tech did a lousy job in cleaning the carpet with dirty areas that my spouse had to show him and ask for a re-clean.
As far as I am concerned, your business ethics is based upon BAIT N SWITCH as well nickel-diming the clients with the service fee. I am submitting a complaint to VISA and the BBB.
great job, very happy!
Left my carpets crusty and didn't clean very well
Excellent customer service and the carpet was dry in about 3 hours.
Professional on time and very fast
Tech was very friendly. But I could still smell urine after the job was done. I found the spot after he left and had to treat it
Carpets were pretty clean, though there was a weird green mark left on my stairs. I do not remember it being there before and didn’t notice until after the technician left. I scrubbed out most of it but thought it was weird.
It was only large throw rugs but did excellent cleaning and price was really good
A clean environmental product-leaving the carpet fresh and clean...
Good and friendly service - very knowledgeable technician. We’ve had Zerorez before and will do so again...
The Stammer’s
More upfront about the charges for various services
Dries quickly, smell is wonderful, carpets are very clean.
The technicians are efficient, the process is quickly completed with a short drying time compared with other carpet cleaning processes, and my carpets are clean as new.
Your employees were great