based on 40929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician who came to house was friendly and explained everything . Would use him again
Fast and clean
When we called to make an appointment I told the person that the rug was silk and she quoted a price around $300-350. When they came to pick up the rug, the price increased to $572. That's called bait and switch. I should have found another cleaner to get the work done and regret that I let them take the rug now.
The service is the best! Carpet looks amazing after cleaning! Always on time and love R. Ricardo!👍
On time, good work, Victor was friendly.
The carpets don’t look much better today than yesterday before you cleaned them
They did a very good job . They were on time and called prior . I will use them again .
The total job took a surprisingly short amount of time yet my carpets look brand new. Julien was extremely personal while always remaining professional and ensured to give me the best advice to help my carpets dry faster.
Excellent Service technician...so kind, polite and helpful
Didn’t really get the carpet all that clean compared to what you supposedly do when you do your infomercial on FOX5! Also the carpet took at least 24 hours to dry! Instead of 2-8 hours we were told! That is what I was expecting, cleaner carpets & dry within 8 hours.
The cleanest my carpet has ever been
Very professional, excellent job on carpets
Our carpet looks like new again. Your tech's are knowledgeable and the work is done efficiency. Thank you Zerorez!!!
Fast service. Very friendly customer service. The carpet cleaning was very well done.
Prompt, professional, and courteous service. Great results.
Always great service and work from the team at Zerorez.
Always friendly service and they always do a good job.
I feel how clean the carpet after the service. The cleaning staff showed up on time.
My carpets are truly clean, not crunchy like some other companies. Fast, efficient and friendly service. John was on time, called first, and was personable in addition to doing an outstanding job.
I've used Zerorez for several years, and have always been satisfied with their products and services. They're staff is well trained, professional and get the job done in a timely manner.
No a good job
Thank you so much!
I have been using Zeroez for years! I highly recommend them!
They showed up well within the time they said. The gentleman did not wear shoe coverings as he walked around my home. I went to review their website where it mentions they always wore shoe coverings. We do not wear our shoes in our home. When I asked him if he would wear them after he walked around my home, he said to me "I only have 4 pairs for 5 homes today. I'm going to clean the places that I walked on". No he was not. He was not going to clean my onyx floors that he called 'porcelain tile'. My response was, "what does that have to do with wearing them inside of my home? I dont even wear my shoes in my home." So he decided that he would wear them. I guess initially he thought my home was worth him saving his shoe coverings on so he could respect this upcoming customers.
We also took off 1 room from the service we asked for. At the time of booking I asked for both quotes. The new price that I was given was nowhere near the amount I was given over the phone. At my home he took off $20, including taxes for removing 1 bedroom. I was quoted a $40 difference over the phone. Apparently my 'discount' was removed when they were in person.
I couldn't wait for him to leave. My husband decided to allow him to clean the carpet. If it was up to me, disrespecting my home, coupled with the upsale once he was there, was enough reason they did not deserve my business.
No one has the right to disrespect my home nor decide to argue with me about it, especially when its posted on their site about their shoe coverings. My home is less than a year old. I have a child that crawls. If I care about my property and child enough to do something so simple as remove my shoes in the place I pay a mortgage on, then so should this man. I picked zerorez because I thought they could care just as much as I do. I've used them before in GA. I will NEVER use them again.
Clean and fresh
Our representative (Kevin) was personable, clear communicator, and excellent in his execution. He suggested processes we could use to further deepen our cleaning without creating any feeling of pressure. We will ask for him again.
On time....did a fairly good job....
We had a pleasant experience with the Zerorez team. They were on time thorough, new what they were doing and did a fantastic job with pet stains and final product. I recommend using this company. I had always heard good things and decided to use them, glad I did
all good nothing bad, price, service and results all good
Last time the team moved some of the stuff off the rugs they cleaned, this time they did not. That is the only recommendation i would make.
Quick response time and very cordial.Did a great job!!