based on 40929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
steve did a very good job on my carpet. very,very helpful, considerate........why I keep calling!!!!!
Great customer service
Booking was easy and specials were offered.
Cleaner Kenneth was courteous and thorough.
The rugs, tile and grout look AMAZING, even after all our dog issues!
Quick-drying and no sticky residue feeling.
Have used them before and will definitely use again!
Thanks, ZeroRez!
This is the 2nd time I've used your service. I would rate the first experience as a 10, there were a couple of minor problems this time around. Upon arrival the equipment on the truck was inoperable causing about a 45 minute delay for another truck to be dispatched. Considering this was the first stop of the day, it seems reasonable that some sort of inspection should have been done before the truck left the office. Even when the new truck arrived there were problems but things eventually worked out. The tech was polite and apologetic throughout the process. I'm pretty happy with the results although It seemed the tech was in a bit of a hurry to make up for lost time. As a result, a few spots were missed here and there. Nothing major. Some spots in the tile grout were missed, last time it was cleaner. Overall I would recommend your company as I chalk this experience up to faulty equipment.
Nice associates good service
I'm happy with your products and service. I have had Victor before and requested him again because he does an excellent job and is very professional. Thank you for sending him … I will give him a 10!
They were very courteous and did a fast but thorough job and paid attention to areas with spots.
Professional and very nice!
Was good carpets look very good.
I was disappointed that my tile was not cleaned along the baseboard and it shows. I realize that the buffer can’t do that but maybe with a mop. What can cleaner can I use to remove the darker color.
The service was great! The guy who came was super friendly and helpful. I highly recommend this service.
Awesome
Will and his partner were friendly and efficient. Answered all my questions and were finished in less time than I expected.
Seem like it was a fast vacuum job. In and out fast, didn’t really try to make it look nice.
I tried to respond to your first email but it wouldn't even open for me so that I could answer. I don't think we could have any issues with the service your tech's provided & they were very nice & friendly, prompt & efficient. George & Name removed
Did a great job cleaning our 15 year old carpet!
Your “service charge” of around $12 is not high but it is not disclosed before booking your services. I got the 99$ 3 bedroom deal but there’s nothing more irritating and sketchy when a business does not disclose all its fees until they arrive at your door. My trust in you is lost. Have your service reps disclose this info on the phone when someone calls to make an appointment.
Professional technician
Casey’s was an outstanding technician, he did a fantastic job.
Fast Service..Good
This is the second time I have used Zerorez and am very satisfied with the results.
The way the carpet looks when done makes it more appealing, not to mention the professional way in which their representatives conduct themselves.
Isaiah was a pleasure and performed admirably. *****
Employee was polite and courteous, the job was done and cleaned in a very short time. I was completely satisfied and will use Zerorez again.
Techs were direct and able to answer questions
ALWAYS DO A VERY GOOD JOB
My carpet smells much better!
I've used Zerorez for my home and my business and I've always been thrilled with the results and the service.
Service people were on time and courteous. Carpets were done in good time and the look very nice.
Service was super fast and carpets looked clean. They did not smell and were not soggy wet when finished.
It was a bit too much upselling on the use of pet cleaner.
I loved it the 1st time this time it was wet when completed. I don't know why but it still looks great.
Service was and to the point. Didnt