based on 39741 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You added on a charge that I WAS NOT told about! Your worker told me that
THIS HAPPENS ALL THE TIME !!!! mADE ME VERY SAD. iF i HAD BEEN TOLD UP=FRONT
IT WOULD HAVE BEEN OK.
very thorough do a great job and gentleman who does it is amazing.
The customer service was impeccable, Kenneth was late however he got stuck in traffic from an accident. He more than made up for it with going over the process of bio treatment on carpets and then he decided to clean all our tile downstairs for free! We will definitely be using Zero Rez for all our floor cleaning in the future!
The carpet looks very nice. The cleaners were professional and very polite.
They always do a great job
Tile clean not impressive.
Pleased with how professional the services were & the people I talked to. The young man that cleaned my carpets, Michael Jacobs, was so pleasant & did an excellent job! I would definitely use Zerorez again in the future & recommend Zerorez to others!!
Great customer service!
Usually, when I have had you out cleaning my house or my office, the carpets are not that wet and you have been able to get everything out of the carpets. This time at my house, my carpets were wet for about 24hrs and there is still an issue in my carpet that could have come out but it still looks dirty...my carpet is 6 yrs old and is the Mohawk non-staining carpet...I believed in your server better than the results...I also called to get a quote for tile cleaning and the quote was crazy high to the tune of $3000.00. I am just disappointed in the results and the customer service.
We love the product used to clean our carpet and the small amount of drying time.
YOU ALWAYS DO THE BEST JOB. I LOVE THE WAY YOU COME ON TIME, AND GET TO
WORK. THANK YOU FOR ALWAYS HAVING WONDERFUL EMPOLYS,
Great work, very prompt and professional!
The gentleman Todd White did a great job cleaning my carpets and my tile, he was so good I recommanded him to my sister who already made an apointment with him , Thank you for a job well done.
The technician, Steve, was awesome! We will definitely ask to be scheduled with him again. The product is amazing and everything is so fresh and clean.
Well organized, pleasant workers and good pricing.
All of it. I'm a repeat customer. Products are good. Service is great.
Isiah was my tech that responded to my house for the Carpet cleaning. I remembered his voice but did not immediately recognize him due to him having to abide by Covid-19 restrictions. I have a tech or two in my house since the 1st time I met Isiah who at the time was in training. The individual who trained him did a great job and it was a pleasure having Isiah back. I have never been disappointed with zerorez but would like to say that the carpets came out great and Isiah is a chip off the zerorez Block. Five STARS *****
Good customer service and cleaning
Great service. On time, fast, very professional. The carpet was beautiful after and smelled wonderful
Was very professional and did a good job very satisfied
I couldn’t be more pleased. The men were very professional, arrived on time, gave me the quote and set right to work. The were finished very quickly and my carpets look and smell beautiful.
Hi ! 👋
On September 15- 20
Zerorez came to my house to clean up my carpet he did a berry good job he's name is Julien V or Julian V
he's very profesional and
I'm very happy with jab he did at my house.. I al ready recommend you guys Zerorez👍 Thank you so much Zerorez family 😊
I
Service quality and professionalism. I wouldn't use any other floor or carpet cleaning service.
Good service and prices
Ask the customer about the accessibility of their location. I was frustrated when I was told that the hoses probably wouldn’t reach my condo and the price quoted to use a portable unit was three times what I was originally quoted as per the ad.
By far your chemical is much stronger and very efficient. Strong enough to remove our cats vomit that was left in our off white color carpet for a week because we were on our vacation.
We were so please to have Ricky work on the most difficult task. We did not expect the stains to be completely gone. However, the carpet turned out as white and bouncy even though it is over 20 years old. Ricky’s knowledge on explaining about the cat’s stain along with his determination to clean those stubborn spots sure made our decision on choosing your company instead of going back to Stanley Steemer.
The carpets in bedrooms look good and are very clean. They did take a Very long time to dry but cleaning man advised me of that.
The natural stone Kitchen floor looks worse than before. He told me that his process might remove the polish with cleaning but I said that was okay if the Numerous spots could be removed.
He thought it looked better but when it dried he too was surprised by the remaining spots all over the floor. It is travertine but I had a prior company about 5 yrs ago and they removed the spots.
Reggie and his team are amazing!!!!!!! I refer to all friends and family
Chris
The service representative was very knowledgeable and just did am exceptional job on cleaning my rugs as well as my furniture. I am most definitely referring Zerorex to friends and family.