based on 40067 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They showed up well within the time they said. The gentleman did not wear shoe coverings as he walked around my home. I went to review their website where it mentions they always wore shoe coverings. We do not wear our shoes in our home. When I asked him if he would wear them after he walked around my home, he said to me "I only have 4 pairs for 5 homes today. I'm going to clean the places that I walked on". No he was not. He was not going to clean my onyx floors that he called 'porcelain tile'. My response was, "what does that have to do with wearing them inside of my home? I dont even wear my shoes in my home." So he decided that he would wear them. I guess initially he thought my home was worth him saving his shoe coverings on so he could respect this upcoming customers.
We also took off 1 room from the service we asked for. At the time of booking I asked for both quotes. The new price that I was given was nowhere near the amount I was given over the phone. At my home he took off $20, including taxes for removing 1 bedroom. I was quoted a $40 difference over the phone. Apparently my 'discount' was removed when they were in person.
I couldn't wait for him to leave. My husband decided to allow him to clean the carpet. If it was up to me, disrespecting my home, coupled with the upsale once he was there, was enough reason they did not deserve my business.
No one has the right to disrespect my home nor decide to argue with me about it, especially when its posted on their site about their shoe coverings. My home is less than a year old. I have a child that crawls. If I care about my property and child enough to do something so simple as remove my shoes in the place I pay a mortgage on, then so should this man. I picked zerorez because I thought they could care just as much as I do. I've used them before in GA. I will NEVER use them again.
Clean and fresh
Our representative (Kevin) was personable, clear communicator, and excellent in his execution. He suggested processes we could use to further deepen our cleaning without creating any feeling of pressure. We will ask for him again.
On time....did a fairly good job....
We had a pleasant experience with the Zerorez team. They were on time thorough, new what they were doing and did a fantastic job with pet stains and final product. I recommend using this company. I had always heard good things and decided to use them, glad I did
all good nothing bad, price, service and results all good
Last time the team moved some of the stuff off the rugs they cleaned, this time they did not. That is the only recommendation i would make.
Technician was very friendly and knowledgeable.
Feel like didn’t get some high traffic areas clean
Everything is perfect
Great tec. And products used to clean my carpet.
Morning before Thanksgiving, thought there was no way of getting carpets cleaned before family arrived. Put in the request many hours before opening and sometime after they opened, got a call and was scheduled for that afternoon, AMAZING!!!! The gentleman that did the job was phenomenal and took extra care around items that couldn't be moved, he even took a cellphone photo of first section to show us how it turned out. Out of all the choices we had, I will never use anyone else, simply amazing
Spots never return, techs are educational and careful with our home. We've used Zerorez for
over 12 years...twice a year...love 'em! try them!
Cory got the job done.
The product and process are great, quick in-n-out. Friendly knowledgeable staff! Thanks!
You were on time, you gave me options and very most of all you cleaned my carpet beautifully.
Quick to dry and carpet cleaner was awesome
I love the smell after it is done. Also you all have the best technicians! The carpets look new!
No smell, no chemicals and quick drying.
The service guys were friendly and efficient. My carpet looks and feels great!
Reliable, friendly and always do an amazing job!
Always a professional and great job. Never had a bad experience with zerorez have been using them for 11years. Our technician Martin was kind and did a great job.
Always very professional. Carpet looks great. Really nice job.
Service was Awesome, Juan did a great job, very friendly and professional.
Love the way my carpet looks!!
Fast and efficient
Well there was a itttle area that wasn’t clean; nice company
Timely....Friendly staff....Good quality of work .Affordable
The product and service were awesome! Ryan was great and very knowledgeable. I would and will recommend Zerorezto to all of my business associates.
Best,
Kurt Fioretti
Owner
Adrenaline Rush Slingshot
Friendly and courteous technicians. Explained procedure well.
Thank you so much!
I have been using Zeroez for years! I highly recommend them!