based on 40906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All plans available should be explained during phone call, not when tech is here. Also, the customer should be told that techs don't move furniture, even though ours did a little.
Very good and fast . LESS THAN AN HOUR. WASI N AT 8:30 AND DONEBY 9:30. DRY BY 3PM. HAPPY CAMPER.
I noticed after the gentleman had left, the edges of my rug were still dirty
Technicians are always knowledgeable and very friendly. They do a very good job.
Your services are wonderful. My technician, Jasper was very good Please do not share on Social Media
Professionalism
Easy to schedule
Excellent communication
Great price
I had not had my carpets cleaned in about ten years... The Rep was very nice and respectful and went right to work .. a lot of set up before he actually got started. I like the quality of cleaning done no black line along the wall like I was worried about. I had a couple places that had been stained for probably years .. so also concerned about that. The carpet doesn't look brand new, but I am very happy with the results. I had a late afternoon appointment so the carpet in places took overnight to dry which was not a problem for me. I followed the reps instructions to only walk on wet carpet bare foot or with clean socks. My carpet is 20 years old. I'm so glad I bought quality carpet when I bought my house.. It has really paid off. With results like what I got I don't have to buy new carpet. That's what I was hoping for.
I will have them do my carpet again. I definitely recommend Zerorez.
The service was great, but the cost of doing the stairs was ridiculous.
We thought that Wil did a very thorough job. The carpets look great.
everyone is very professional, timely.
our technician Angle was awesome! love zerorez. use the service often.
I like how the carpet is soft and no artifical perfumes used. just clean and fresh.
thank you.
Michael was very thorough and efficient, advice on how process works (dry and wet).
Excellent service.
Carpet looks great... on time... very courteous.. the best in removing traffic patterns!!
Timely, friendly, informative, fast service combined with a job well done. Can’t complain about that. Ever.
GOOD JOB AND ON TIME. LEFT LOT OF WHITE CHALK MATERIAL ON SIDEWALK BY STREET. THE ONLY NEGATIVE
Courteous and on time. Did an excellent job cleaning the carpet and no chemicals to worry about that would harm our dog. Carpet looked almost new when they were done.
Fast, courteous, knowledgeable, friendly, did a very thorough job. Great asset to your business.
Carlos was perfect for us. He was on time, professional and did an excellent job on both
carpet and kitchen tile. A real asset for our company.
Pleased with the out come of the work done.
J Pollard
My carpets always look brand new when you are done. Great customer service! Your techs are always knowledgeable and helpful. Scheduling is never a problem.
Friendly, efficient, no chemicals.
Clean the floor thoroughly. A residue was left on the floor. I have washed the flloor 3 times so far. The service person was here a little over 1 hour and I was charged $427.00. That is outrageous
My off-white carpet has black smeared marks.
Have used your service for several years and love it.
Customer service
The Tech was on time and was very knowledgeable. Did a fantastic job and I was very satisfied with the outcome of the carpet. I definitely give Tracey a thumbs up 👍
EVERYTHING. Technician was verry pleasant to talk to and did a great job. Carpeting looks like new. I will be moving next month so please remove me from your mailing list.
Thank you.
Steven showed up on time and was very efficient and extremely polite and respectful. Carpets and couches came out nice, too!
It’s unbelievable how clean they get your carpets.
On time arrival, works to insure all desired areas are included in the cleaning.
Need 2 technicians so customers don't need to move furniture on their own. If not, it should be made clear prior to appointment that furniture movement is the customer's responsibility.
You have an excellent young man that cleaned my carpet he was very good did an extremely good job. Very professional I was really happy with him.