based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This was not the best carpet cleaning Xerorez has done for us. I understand that we have two large stains but in the past your company has completely removed them from sight. Eventually they come back up, but this was not the case this time.
Firstly, i use to help the owner at Dr Royal’s Henderson office, and I finally tried ZeroRez based on his association.
The rep was friendly but did not seem thorough at all. We just needed the stairs and area rug done and while he finished the stairs he said that he usually does it twice but it looks good … okay sure whatever. Then he does our rug and after he’s done he he says he usually uses a deep cleaner to really pull out all the dog hair… he’s saying the is as he is using a tool to bill gobs of hair out of the rug...WTF? Then he says, Jjust vacuum the areas really well in 4-6 hours to get the rest of the hair out.
He spilled the hot cleaning spray over our flooring (which left marks every where) and he didn’t clean it up. The corner protectors were bumped out of the way and he kept walking by them even though they were scuffing our white paint. He wore the shoe protectors but kept walking outside to his van with them on then back into our home. He parked his van exactly where I asked him o the phone not too. I wanted my car upholstery done and ge talked me out of it.
So much for tipping this guy up front.
ZeroRez is super expensive we spent $250+ for the area rug and stairs. Never again. I have withheld blowing up Google and Yelp and social media reviews so I could communicate this first. I am doing this only as a professional courtesy because I knew the owner back when I helped him at the clinic.
Cleans well Excellent process
John was so helpful and did a great job. My tile is amazing considering it is over 20 years old.
Great Service. Love the work we have had done so far.
Eric was fantastic. He was professional and we were so happy with the results. Will recommend the company to everyone!
Your service techs are very knowledgeable and hard working. Absolutely a great company, that does a great job.
Since utilizing your service several times before we've have grown to rely on you and will continue to seek your help going forward.
Steven M was amazing! I highly recommend him. He took his time and did a great job. And once I told him what I was quoted he didn’t try to up sell me like the last time. He simply said I will do my best to get these spots out. Because of that I’ll be getting my carpets done more often and asking for him.
Zerorez did an excellent job of cleaning our carpets. Price was very reasonable. Eric was very respectful and polite. They were on time. Carpet looks like new. Will definitely use them again.
Zak Taylor was professional, thorough and respectful of our home. He displayed excellent knowledge and informed us in the care of the carpets, tile and wood floors. We appreciate his advice and recommendations. We will refer Zerorez to our family and friends.
Thank you,
Gary and Terri
The techs were very nice and clean looking
I would not trust the cleaning of my carpet, or furniture cleaning to any other company!
Professional service tech !!!!
Very quick drying and an exceptionally clean carpet.
Good Job! I will definitely use this service again.
From the very beginning of Victor arriving, I had the feeling of having a very knowledgeable and conscientious worker. Zero Rez has a Great cleaning method to make carpet lift up, truly cleans , and fresh smelling.
Each time I have been satisfied with Zero Rez and their crew. But, Victor did the best job yet. I Also noticed the carpets were not as wet as sometimes. I think it really helps to remove the excess moisture.
Great job. Thank you from First name removed.
It works great good service and friendly staff Major G is awesome!!
fast accurate professional service
Ethan, our Zerorez technician did a great job on my very old carpet. I bought my home just before Covid started and now with supply chain issues, I am waiting to replace my floors and carpeting. Ethan made 25 year old carpeting look like it was clean and new.
He also was very respectful, easy to talk to and pleasant to be around.
Zerorez always does a great job
Very professional. Will took care of me
Very professional service.
John did a great job. Great customer service!!
Great job...carpets clean and wonderful technician.
We have used Zerorez for years. We had carpet in our home in Ca. and now moving to No. Las Vegas and have tile. The technician did a great job and our floors look like new.
Great job done great service technician very professional Great Job
You can see where they sprayed areas in my living room. It left an outline in areas. I also have an area that I paid extra for pretreatment and it seems that it made it worse.
The service was quick and efficient. The carpet looked great when the job was done.
They work great
Thank you again Zerorez for coming through again for cleaning my titles. The young Rep I really appreciate the work he has done to make my floors come alive.
Great job