based on 40905 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bait and switch operation. Didn’t even wash my whole tile floor and I’m disabled. Double the price quoted and don’t ever contact me again
The person was very nice and very helpful. I did not like the upselling.
First, when the gentleman entered, he put his blue booties on, then he shone his ultraviolet light allover my carpeting in the living room and and the den and told me that they seemed to be full of pet urine, so it would be more money to get rid of it. I declined, which he didn't seem to like.
He then walked out to his truck to get the equipment, with the booties on, and came back in. So really, what was the sense for wearing them?
He finished very fast, and I noticed deep ridges in the carpeting. When I pointed it out to him, he said that happens from the machine. I asked him to brush it out, since when I tried to fluff it up with my hands, it didn't really come up. He got the big brush and did the den, but never touched the living room. I had to ask him? Nobody ever left it like this.
When he came back in, he very calmly said, "the vase outside broke", I was stunned, since I don't have a vase outside, but a rather large ceramic pot, full of soil and artificial flowers. I then of course saw the pot in pieces on the floor and dirt all over. He started to pick up some shards, and I told him to leave it alone, I would take care of it. He never as much said he was sorry. I mentioned that I painted that pot and had it in the same spot for 25 years, had the carpets cleaned many times by other companies and this never happened. All he said, "I didn't do it"! I suppose that big hose just did it all by itself. He was careless and not very friendly.
At that point, I was so upset, I just wanted him to get out of here. I had a tip ready for him, but changed my mind, he did not deserve it.
I had to use my vacuum and go over the ridges he left in the living room several times.
I therefore called and asked for reimbursement of $50, which is not even enough to replace that size pot. I'm hoping to see it soon on my credit card.
So, yes, it was a big disappointment!
Quick appointment, very courteous, did everything we wanted.
USED SEVERAL TIMES PREVIOUSLY
The carpet cleaning looks like it was just a vacuum. Hardly any of the stains were lifted out of the carpet. I feel like I personally could have just vacuumed my carpet and gotten the same results.
Great service from the gal that took my reservation to Cory, the technician, that came out and cleaned my carpet.
Your service of our home has always been above and beyond even when there was an issue
The rep who came to my home did an amazing job! I will definitely be using Zerorez services again and will tell my friends to use them as well.
Carpets look great. The cleaning was very fast
Zerorez is the best!!! My carpet is 20 years old and looks practically new. They are the best at removing stains (that never return) and pet odor.
My carpet is always soft after it dries.
Stephen was my technician this time. He was on time, polite and very knowledgeable. He made some great recommendations.
Thank you for keeping your prices reasonable.
I’m a customer for life 😁. Jane Y.
Excellent job as usual.
Timely appointments. No harsh chemicals. Reasonably priced.
We appreciate how there is never any soap residue after our carpets have been cleaned by Zerorez
I left him alone and pointed out areas of concern. The loveseat was never moved and I had to clean major areas myself. Super frustrating. The only reason I had them cleaned in the first place. It wasn’t even wet.
Best part of the job was Major! He was early, he got to the job right away. He did a great job! Major has a kind soul. Very nice guy and I will tell my friends to ask for him.
I am very pleased with the services and the friendly personnel at Zerorez.
The booking process and arriving on time were perfect. It was basically clean, except for one spot that either didn't come out or should have been spot cleaned first.
we love Zerorez. Zack did an excellent job on our carpets!
we will recomend Zerorez to all our friends!
The service is friendly and knowledgeable. The products used ensure that the carpet doesn't attract dirt after the cleaning.
I like the phone communications too. This is the one company that I talk about with my neighbors, friends and relatives.
Tech was very good. fast friendly....
My carpet was done exceptionally well. The technician was thorough and extremely efficient and removed stains that I thought were permanent. Very quick, professional and personable. This is my second time using ZeroRez this year and will hire them again.
It didn't seem like my carpets was clean,
No need to make it better, it was my first time using your company and I wasn't impressed, it's ok, your reviews and commercials were outstanding great work, it's not a problem I'm just one customer it's not the end of the world, thanks for inquiring you have a wonderful day
The tech was excellent!!! Very knowledgeable and did an excellent job.
The tech explained the extras I could take I declined, he went on to let me know my warranty be invalid and the carpet probably would smell when dried. That didn’t happen and never has after cleaning . Afterwards he said it would take about an hour to complete the cleaning, great. It took exactly 20 min !! When I walked through to check it out there were several dry spots. Thankfully my carpet wasn’t that dirty . I signed off and even tipped him $10. My problem is from the time I denied the extra service, he lost interest and just went as fast as he could. I’m sure the extra service is where he makes his money. I cannot even vacuum 3 rms. and a short hallway that fast. I live alone and a very senior citizen and non-confrontational so I won’t be using you again and won’t be recommending you, which I already did and my friend is using you tomorrow the 28th hope she has better service.
The technician arrived on time and was competent and friendly!
Always happy with my clean carpets after Zerorez comes to clean!
Carpets and couch came out very clean.
He was able to get out the stains that I thought wouldn't come out.
The tech was very nice and professional. The carpet looked so much better after