based on 40322 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Major was great and very professional!
Arrive on time and carpets look like new when they leave.
You guys do a great job whether your carpet is fading or extremely dirty! Keep the good work up!
The tech was very professional and did a fabulous job!
There could have been more questions asked when booking. When the cleaner arrived he announced that the room we needed cleaned constituted as two. On the call I referred to the room needing cleaned as the “great room”. There was no question about square footage. The cleaner goes on to explain that for x y and z more there are different packages available. We needed the carpet clean because of pets, something that could have been asked or identified over the phone so we could have been better informed on the actual price that the cleaner wanted to charge. When we said we were only anticipating the original quote we are told that he would do the bare minimum and that will leave an odor of us to deal with and there is no warranty for the work. So basically I got carpet cleaning without actually getting my carpet cleaned. I could have dumped hot water and shop vac’d it up with the same results.
I used this company because I book this company through my work.
Quick, odorless and polite employees.
Staff was friendly and the service was amazing.
Cory did an excellent job on our carpets. He was very polite, personable and professional.
all of the technicians are very nice. it’s a little disappointing that the prices always vary between technicians though: especially on a sectional we have had done many times.
There is no better service than zero Rez company. I’ve counted on many times. I appreciate the great work you did this time.
Carpet came out beautiful. The service person very professional, did a great job
That’s they’re clean, fewer chemicals
I like the professionalism and other products, and the good people that work is the zero Rez
The tech was very knowledgeable and friendly. He seemed to want to work with me to get me what I needed within my price range.
Carpet looks good
Angel was very nice. I really have a problem with your current fee structure. You state it is $89 for two rooms and then say you have a $12 delivery fee. What are you delivering that costs $12. If it is cost for gas, just add it into the first price quoted. Two rooms for $101. Next I am asked if I would like to pay an additional $35 fee for Pet stain removal. and I'[m sure there were other options after that. I just "turned off" and said the standard two-room service was fine. The rooms look great and we will call you back. But please, be up front with one price and stop the nonsense of adding delivery fees, extra treatments. Those all should have been explained at the time of booking. Do you have pet stains, extra heavy foot traffic in certain areas, etc. Take some time to let the client know there will be extra fees for extra services.
Angrl
Carpets look great and help was thorough and a gentleman.
Great experience from the lady in the office to the man (Steve) who did the job. Very professional 😎
The guys are always so kind and patient. Reggie is a great communicator and leads his team well! We are a counseling center with multiple rooms that people traffic daily. We had furniture, carpets, and tiles cleaned at our our office. The place is so fresh and clean! The furniture especially was brought back to life!
Good job and upfront with additional fees.
Top notch carpet cleaning service!!
Prompt & courteous.
Quick. Professional and does an incredible job!
NOT LEAVING YOUR SHOE COVERS IN MY GUTTER. Not to classy
Service Tech is very knowledgeable & is in & out in a timely manner, Will was very friendly too.
On time and efficient
Our carpets look great! Super quick and dried in the time they said would. Professional and nice company to deal with.
Our technician was remarkable. We had deep pet stains that we tried to get out to no avail. However, with the products and techniques, so far it is a miracle. It has only been a couple of weeks and we are very pleased. Cudos to the tech, Ricki Ricardo is awesome.
Our carpet technician was awesome.
Carpets looked like new when he finished.
Technician was very informative and explained each process.