based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for your feedback Kelly! Gotta' love that Zerorez (sanitized) clean - nothing like it in the industry.
I like and understand your scientific methods!
Thanks Joanna - we're excited to hear that. If you haven't watched the video - type in "the science of Zerorez" into Google. The video explains things extremely well.
Courtesy, promptness, pleasant attitude, thorough, and the carpet looks great.
Thanks for your feedback Elaine. Glad that we met/exceeded your expectations.
Upon the drying of the carpet there are streaks from the equipment used. I have vacuumed several times and the streaks are not entirely gone. I finally took a large broom to the carpet and that helped somewhat but they still remain.
They were great!! And the service text was amazing. So polite and professional.
Your employee was very polite and explained the process very well. We loved that there was no odor and no crunchy carpet afterwards! We will definitely be telling our friends about Zerorez
Service was great, employee was thorough and on time.Dispatcher was friendly and informative.....C. Lopez
prompt, and really performs service
The care and time that Roy took in my home was amazing! Zerorez has been added to my contacts for future work!!! Thanks!
everything
Efficiency and fast service as well as extremely clean carpets. The technician was hard working and had a very pleasant personality. We will definitely use you again and recommend your service to anyone who will listen.
Great job getting those tough stains out!
Why was the carpet crunchy when it dried?
Brandon did a good job. however, in the morning there was a large rust spot near the wall in the livingroom. We will be calling to hopefully have him come back to try and take out the spot.
They work well
Service has been excellent, despite a delay when hoses burst - was rectified very promptly. The result on our tile has been excellent - things look much improved and the guys did a good job with our upholstery as well. Feels like things are new again !
Unfortunately due to an air conditioning problem we had, our casita tile remains to be done on Wednesday next week and we have not yet received any of our carpets back from Zerorez. 5 wool carpets that were cleaned in house look fantastic.
Thanks for a great job so far.
The cleaning method of no soap.
Cleaned up very nice. No residue,its been a week and no stains.
Your service people are very nice and do an excellent job. I have had my carpets cleaned and the airducts cleaned and were very impressed with the work. The only complaint I have is that they show up so late for the appointments. ie my appointment was for between 1-4 and they arrived at 5:30. This happened both times I have had service.
No chemicals, and technician knows his products and services. I am very pleased with the cleanliness of our carpets and the service received from Zerorez.
Everything. Technicians were great (Jan & Edward), carpets came out looking best in years. Price didn't 'break the bank.'
The courteous and professional service of your personnel, as well as the great way my carpets look when you are finished cleaning!
I truly believe in your product for my carpet. The men who have represented your company are all professional.
Because I have used your service four times this year and have a neighbor who offers discount coupons to use...my question is how do I get a fixed low rate for the service that you provide as a regular yearly customer. Either send me your coupon or fix my rate which I was told would happen last time your trainer did my rugs.
When I call to make an appointment, I ask for this but I get nowhere with the person on the phone.
Let me know how this should be handled in the future...will I have a permanent fixed price on my records or will I be receiving discount coupons?????Please let me know!
Quality product, quality service.
I know there are factors involved like the type of carpet & the wear & tear but the areas with the most problems still have the same dark area. The only areas that look good are the ones that have no foot traffic. Your customer service is great but I don't see the difference with Zerorez & any other cleaning company. Anthony was super nice & did explain the problems with the carpet. I guess from all the positive comments I heard on the radio I was expecting more.
Employee seemed to care about getting my carpet clean and very thorough in explaining what would be done.
The carpets look so much nicer and they ate not crunchy. The technician I believe his name was Anthony was very informative and nice. He really seemed well informed about your products and holds your company in high regard. It was nice to heat someone that enjoys what they do and.
I am always pleased with the results. My family
has used zerorez for more than 15 years here and in Michigan.
Hoping it stays cleaner, with no cleaning residue.
someone left a bottle of spray it is on the front porch of 11053 Clear meadows Las VEgas if someone wants to pick it up
Our carpet looks brand new and learning that all bacteria was removed/cleaned was a nice surprise. The service technician was fast, friendly, and thorough.