Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28809 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2014 — Rated 10 out of 10 by J.D.A. Zerorez Jacksonville
What do you like about our products and services?

Tech was extremely friendly and knowledgable about your products. Kellan, I believe was his nice. Very detail oriented and friendly.

Report a concern   September 12, 2014 — Rated 10 out of 10 by H.R. Zerorez Jacksonville
What do you like about our products and services?

Very professional technicians, went right to work, very careful. The rugs were nicely cleaned. He also demonstrated the cleaning of the tile, which was very nice. Will be scheduling that service soon!

Report a concern   September 12, 2014 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

I especially like the courtesy and efficient employees who do a great job. If I can offer one suggestion. which is that the receptionist explain the additional cost if the room is larger than what your company defines as a standard room. I was not expecting the additional cost because one room was considered 2 rooms because of its being slightly larger.

Report a concern   September 11, 2014 — Rated 10 out of 10 by Gregg Milo Zerorez Jacksonville
What do you like about our products and services?

Ivan did a great job getting our carpet spotless. I have used your services previously and each time I have been very pleased with the results. Thanks!

Report a concern   September 11, 2014 — Rated 10 out of 10 by R.R. Zerorez Jacksonville
What do you like about our products and services?

They work.

Report a concern   September 11, 2014 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

I've had my carpets cleaned before, but nothing compares to this. From the fresh citrus smell to the friendly tech, the whole experience was great!

Report a concern   September 11, 2014 — Rated 10 out of 10 by Laura Strader Zerorez Jacksonville
What do you like about our products and services?

I was not present for service, I was able to let the guys into one of my rentals via garage code. They communicated their concerns on the phone, made recommendations, finished the job and locked up. Very professional! Thank you!

Report a concern   September 10, 2014 — Rated 10 out of 10 by Bill White Zerorez Jacksonville
What do you like about our products and services?

Price was quoted wrong but Kimberly took the time to make it right. Your tech, Spencer was on time and VERY knowledgable. He was also very clean and professional!

Report a concern   September 10, 2014 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Service man was extremely profession and did a great job.

Report a concern   September 10, 2014 — Rated 9 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Did what it was advertised to do.

Report a concern   September 10, 2014 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

There is no chemical smell but a pleasant odor. Also the technician was very timely and courteous.

Report a concern   September 10, 2014 — Rated 10 out of 10 by B.A.P.M. Zerorez Jacksonville
What do you like about our products and services?

The tile cleaning process

Report a concern   September 10, 2014 — Rated 1 out of 10 by A.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpets are still damp after almost 48 hours.....and please don't tell me it's because of humidity outside; I've had ceiling fans and A/C fan running for 2 days. Also some minor stains in bedroom still there.

Report a concern   September 9, 2014 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

On time, pleasant professional service. Rug looks and smells great. Very pleased. Will always recommend Zerorez. Thank you so much.

Report a concern   September 9, 2014 — Rated 10 out of 10 by Barbara Fuller Zerorez Jacksonville
What do you like about our products and services?

The end result is wonderful! Our tile and carpets are like new!

Report a concern   September 9, 2014 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

There was no sticky residue. Our carpet looks like new and they dried quickly.

Report a concern   September 9, 2014 — Rated 9 out of 10 by J.C.H. Zerorez Jacksonville
What do you like about our products and services?

very professional, good clean carpet!

Report a concern   September 9, 2014 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Speedy, courteous service, knowledgeable people. Especially like the no-chemical approach to cleaning. You guys are great.

Report a concern   September 8, 2014 — Rated 10 out of 10 by B.T. Zerorez Jacksonville
What do you like about our products and services?

Very good job on carpet that was over due on a cleaning. Good job on tile and grout cleaning as we'll.

Report a concern   September 8, 2014 — Rated 2 out of 10 by H.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

A residue was left on our tile that required most of the afternoon to clean. We found numerous places where the hose and vacuum hose left spots on our wood and tile floors that did not just wipe off. After cleaning the tile was very wet and only a small towel was used to try and dry it.

Report a concern   September 8, 2014 — Rated 10 out of 10 by Patty Corbitt Zerorez Jacksonville
What do you like about our products and services?

personnel showed on time, professional and everything looks great

Report a concern   September 8, 2014 — Rated 10 out of 10 by B.S.R. Zerorez Jacksonville
What do you like about our products and services?

Professionalism and rfesults.

Report a concern   September 8, 2014 — Rated 7 out of 10 by D.E. Zerorez Jacksonville
What could we do to improve?

Disappointed...Some areas still darker that others...not brushed out either.

Report a concern   September 7, 2014 — Rated 10 out of 10 by Gina Cerone Zerorez Jacksonville
What do you like about our products and services?

After being in storage for 7 months, my couch is clean and smells wonderful. Spencer was professional and friendly.

Report a concern   September 7, 2014 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

The service person was very knowledgable and friendly. The service was very quick to schedule out appointment as well as the service itself was very quick too! The product was very clean smell a citrus smell that cleaned the carpets almost to new condition again and I have two kids under age of 4 and pets!! I was very pleased overall the service from start to finish and will use zerorez in the future and actually already recommended to close friends and family!!!

Report a concern   September 7, 2014 — Rated 10 out of 10 by Maria Jacobs Zerorez Jacksonville
What do you like about our products and services?

Vents and carpet are both very clean now

Report a concern   September 7, 2014 — Rated 10 out of 10 by P.A.F.P. Zerorez Jacksonville
What do you like about our products and services?

carpets dry quickly

Report a concern   September 6, 2014 — Rated 10 out of 10 by Ricky Goodman Zerorez Jacksonville
What do you like about our products and services?

i have been using zerorez for about 5 years. service technicans are aways very nice and professional. carpets always look great.

Report a concern   September 6, 2014 — Rated 10 out of 10 by A.E. Zerorez Jacksonville
What do you like about our products and services?

The service e was excellent. Your technicians were very knowledgeable. I appreciate their hard work and willingness to explain everything is hey were doing. My carpets look great!

Report a concern   September 6, 2014 — Rated 10 out of 10 by Holly Klose Zerorez Jacksonville
What do you like about our products and services?

Your serviceman Ben Willis was prompt, efficient, thorough & friendly. He consulted with me about spot treatments; showed when a few stains were too stubborn or old to be removed, worked hard to make everything look new again.


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