Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28811 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 1, 2015 — Rated 10 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

Knowlegeable service men, very profesional.

Report a concern   February 1, 2015 — Rated 10 out of 10 by N.P. Zerorez Jacksonville
What do you like about our products and services?

Very happy with the cleaning of my AC ducts and cold air returns and dryer vent.

Report a concern   February 1, 2015 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Quick, efficient, service technician was polite and friendly

Report a concern   February 1, 2015 — Rated 10 out of 10 by Christine Clay Zerorez Jacksonville
What do you like about our products and services?

Our carpets were cleaned with no residue.

Report a concern   February 1, 2015 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

The results were amaizing!

Report a concern   February 1, 2015 — Rated 5 out of 10 by M.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The young man was very nice and efficient, but my main traffic area still looks dirty. The technician said it was a breakdown in the fibers, but the carpet is only a year and a half old. Maybe the special water alone was not enough to truly clean it. I was thinking of calling a traditional cleaner that uses soap to see if they can brighten up that area, I was disappointed the Zerorez method didn't.

Report a concern   February 1, 2015 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Very nice tech. Good cleaning.

Report a concern   February 1, 2015 — Rated 10 out of 10 by Kathy Williams Zerorez Jacksonville
What do you like about our products and services?

When I called to make the appointment they were very helpful the tech took his time to explain what he was going to do and the effect I was go I no to see And how much it was go I no to
cost. I like that my carpet is nice and soft after it dried.

Report a concern   January 31, 2015 — Rated 9 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

The representative that came to my house was very professional and pleasant.

Report a concern   January 31, 2015 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

No soap film

Report a concern   January 31, 2015 — Rated 10 out of 10 by Karen Swinson Zerorez Jacksonville
What do you like about our products and services?

Zerorez gives great service, they arrived on time and got it done efficiently. I am a Realtor with Remax and recommend Zerorez to my customers.

Report a concern   January 30, 2015 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Your company does a great job and all of the technicians have been extremely professional,pleasant and polite.

Report a concern   January 30, 2015 — Rated 10 out of 10 by A.C. Zerorez Jacksonville
What do you like about our products and services?

Loved the cleaniness and customer service!

Report a concern   January 30, 2015 — Rated 5 out of 10 by C.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

After being charged for blue ribbon service, We thank for coming back and showing us your full service treatment. Hope it was "a learning experience", and wish you well.

Report a concern   January 30, 2015 — Rated 10 out of 10 by D.R. Zerorez Jacksonville
What do you like about our products and services?

First of all the carpet and tile look great! Also, the customer service was outstanding! Received a reminder call, the technician was very polite and prompt, arriving exactly when I was told. Thank you so much!!

Report a concern   January 30, 2015 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

Very good

Report a concern   January 30, 2015 — Rated 10 out of 10 by D.C. Zerorez Jacksonville
What do you like about our products and services?

very friendly & family owned

Report a concern   January 30, 2015 — Rated 10 out of 10 by Robert Dean Zerorez Jacksonville
What do you like about our products and services?

First time ......will use again!

Report a concern   January 29, 2015 — Rated 10 out of 10 by W.H. Zerorez Jacksonville
What do you like about our products and services?

Great service and you stand by your work. Sadly, the $25 certificate doesn't work on "any" service. I haven't used one yet.

Report a concern   January 29, 2015 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

The cleaning process is safe for children.
The Zerorez staff member that did the cleaning was outstanding.

Report a concern   January 29, 2015 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Great job, timely and communicated his arrival time, efficient and proffessonal

Report a concern   January 29, 2015 — Rated 10 out of 10 by D.E. Zerorez Jacksonville
What do you like about our products and services?

Everyone we dealt with was pleasant, helpful, informative and professional. We also like that unnecessary chemicals were not used to clean our carpet.

Report a concern   January 29, 2015 — Rated 6 out of 10 by J.J. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I wasn't totally satisfied with the tile grout cleaning. I went and inspected before the technician applied the sealer and found several areas that still looked dirty or stained. I said something and he brought his machine back inside and went over one of the areas. I got a toothbrush out and scrubbed the areas myself and removed the majority of the issues I saw with the exception of some very stubborn areas. It just seems like there should be an alternative method when the machine doesn't reach certain areas or if something doesn't look right. I should not have had to break out a toothbrush when we paid $200 an hour for you to clean our floors. Overall it looks much better and I am mostly satisfied with the final result I just wish you had a tool to get into detail areas especially when a homeowner points out areas. Also at the initial walk through I said I wanted to know the price to seal the foyer area before hand and was never quoted he just went ahead and did it.

Report a concern   January 29, 2015 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Kellen was very friendly, professional and courteous. I love the smell, kind of citrus, very clean and all stains gone!

Report a concern   January 29, 2015 — Rated 6 out of 10 by C.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

All of the pieces of furniture, upholstery, are just as dirty as they were before the cleaning.

Report a concern   January 29, 2015 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Greats really bad stains out ever time

Report a concern   January 29, 2015 — Rated 10 out of 10 by John Rogan Zerorez Jacksonville
What do you like about our products and services?

Quality work and very professional technicians. Fair price and always on time.

Report a concern   January 28, 2015 — Rated 10 out of 10 by Patti Mezo Zerorez Jacksonville
What do you like about our products and services?

I like that it is all natural products. It smells great also. I can't remember the technician's name, but he is great, very polite, very professional. I appreciate that you hire retired service members.

Report a concern   January 28, 2015 — Rated 10 out of 10 by Diane Laskowski Zerorez Jacksonville
What do you like about our products and services?

Fast. Smelled good. Extremely prompt service and great staff on the phone and at the house.

Report a concern   January 28, 2015 — Rated 10 out of 10 by N.D. Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule. Polite, thorough and clean technician.


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