Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28821 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2016 — Rated 10 out of 10 by D.A.J.R. Zerorez Jacksonville
What do you like about our products and services?

First I liked that Robert was friendly and very professional. Secondly, the carpet turned out better then I thought it would. Thank you.

Report a concern   November 27, 2016 — Rated 10 out of 10 by Sherry Eckman Zerorez Jacksonville
What do you like about our products and services?

Very professional, courteous, and great care to detail.
Arrived on time completed in a timely manner, used appropriate
Equipment to prevent damage to corners and wall.

Report a concern   November 27, 2016 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Clean carpet smells great, 60 year old tile & grout cleaned up great looks almost new

Report a concern   November 26, 2016 — Rated 10 out of 10 by Donna Fiedorowicz Zerorez Jacksonville
What do you like about our products and services?

Extremely professional when making appointments and follow up emails. Technicians are VERY customer service friendly and very well trained and effective

Report a concern   November 26, 2016 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

Friendly customer service, on time, and great job! Love the results. My couch looks new again!

Report a concern   November 26, 2016 — Rated 10 out of 10 by M.B. Zerorez Jacksonville
What do you like about our products and services?

Cleanliness Prompt explain process

Report a concern   November 26, 2016 — Rated 10 out of 10 by Margery Flannagan Zerorez Jacksonville
What do you like about our products and services?

They are very professional and I LOVE how my carpets look and feel afterward.

Report a concern   November 26, 2016 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

The courteous service

Report a concern   November 26, 2016 — Rated 10 out of 10 by E.K. Zerorez Jacksonville
What do you like about our products and services?

ARRIVED PROMPTLY And work done efficiaently

Report a concern   November 26, 2016 — Rated 4 out of 10 by J.I. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I have always used Chemdry but at the insistence of a friend who uses Zerorez, I had them to my carpet last week. I mentioned to the technician that I can still see dirt spots and he insisted this was wear on the carpet. A day or so later, I reluctantly used one of my carpet cleaner and sprayed a small area (not wanting to undo the scotch guard that was put on), the dark spot came u. I called the company and they are coming out Monday 11/28 to reassess. Hopefully they will make it right and reapply the scotch guard.

Report a concern   November 26, 2016 — Rated 10 out of 10 by N.D. Zerorez Jacksonville
What do you like about our products and services?

Efficient and very pleasant workers. We have been very pleased with the results of our rug and grout cleanings.

Report a concern   November 25, 2016 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Brad was very professional, efficient, and did a great job. Will definitely use Zeroez and ask for Brad if possible.

Report a concern   November 25, 2016 — Rated 9 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

The service techs are very customer oriented.

Report a concern   November 25, 2016 — Rated 9 out of 10 by T.K. Zerorez Jacksonville
What do you like about our products and services?

timely; very professional and flexible

Report a concern   November 25, 2016 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Carpets looked new again and smelled fresh.

Report a concern   November 25, 2016 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Price charged was the price quoted. Brad did a great job!

Report a concern   November 25, 2016 — Rated 9 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

Super service technician, Corey. Easy to work with in my house.

Report a concern   November 25, 2016 — Rated 10 out of 10 by Debby Hays Zerorez Jacksonville
What do you like about our products and services?

They are on time and get my carpet clean.

Report a concern   November 25, 2016 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

The before and after difference was amazing. After the floor completely dried, however, a couple of the spots came back. (Some phenomenon referred to as wicking). I called them and they set a new appointment free of charge to come back out and redo those floors. Awesome customer service.

Report a concern   November 25, 2016 — Rated 10 out of 10 by Alison and William Geary Zerorez Jacksonville
What do you like about our products and services?

Great job and my house didn't smell of toxins after. It dries quickly too.

Report a concern   November 25, 2016 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

Love your service people and the great job your product does, on my carpets.

Report a concern   November 25, 2016 — Rated 10 out of 10 by Christine Lester Zerorez Jacksonville
What do you like about our products and services?

On time friendly and professional. GREAT JOB!!!!!!

Report a concern   November 25, 2016 — Rated 10 out of 10 by O.M. Zerorez Jacksonville
What do you like about our products and services?

The technician was knowledgeable and understood what was needed to clean the carpets.

Report a concern   November 24, 2016 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Very clean, will use again!

Report a concern   November 24, 2016 — Rated 10 out of 10 by L.A.R.C. Zerorez Jacksonville
What do you like about our products and services?

Your staff does a great job and they are very helpful and courteous.

Report a concern   November 24, 2016 — Rated 10 out of 10 by Debra Wood Zerorez Jacksonville
What do you like about our products and services?

Your representative, Christian, ran late to our appointment and someone from your office called to inform us. That saved me from sitting at home wasting time I didn't have. When Christian arrived he apologized for his lateness (he was well within the window of time we had been offered) and proceeded to do a fast, excellent job of cleaning our carpet. We have a large, boisterous, happy family and Christian laughed and joked along with us while maintaining his professionalism and dignity. He is a credit to your company. I am thrilled with the service from Zerorez and we have already posted pictures and commentary about it on Facebook. We never fail to complain when we don't get value for our money from other companies and we never fail to spread the word when things go well. Thank you for the stellar service, the Wood family

Report a concern   November 24, 2016 — Rated 9 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

You came back correct the problem without any hassle thanks you.

Report a concern   November 24, 2016 — Rated 10 out of 10 by A.F.K. Zerorez Jacksonville
What do you like about our products and services?

The cleaning went well and the carpet look good, the serviceman was very helpful and made the cost of the cleaning worth it.

Report a concern   November 24, 2016 — Rated 8 out of 10 by S.P. Zerorez Jacksonville
What could we do to improve?

There were ateas that couldn't be cleaned thatcIvthought should have veeb able to be cleaned.

Report a concern   November 23, 2016 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

I had a tile floor steamed cleaned, which was very dirty, and it looks awesome! The technician was very courteous and did a great job!


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