Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29363 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 20, 2018 — Rated 10 out of 10 by Nancy Damnjanovic Zerorez Jacksonville
What do you like about our products and services?

Everything!

Report a concern   April 20, 2018 — Rated 5 out of 10 by D.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You technician fail to clean about 70 square ft of tile that was identified to him:on arrival.

Your customer service folks were very accommodating and offered to send the tech back out or refund that portion of the job. We opted for the refined. It’s too difficult to make time to again be at home and have a 3 hour window for arrival.

This is really a shame because he did a good job on the carpets and rest of the house.

Report a concern   April 20, 2018 — Rated 10 out of 10 by Jo Carey Zerorez Jacksonville
What do you like about our products and services?

Great job, punctual and polite

Report a concern   April 20, 2018 — Rated 10 out of 10 by E.H. Zerorez Jacksonville
What do you like about our products and services?

The servicemen were very courteous, thorough and retouched my areas of concern willingly - without complaint. I would definitely recommend Zerorez to others.
Thank you,
Name removed

Report a concern   April 20, 2018 — Rated 10 out of 10 by G.F. Zerorez Jacksonville
What do you like about our products and services?

My carpets - - especially badly soiled traffic areas - are spotless. Brad was so easy to work with and did a great job.

Report a concern   April 19, 2018 — Rated 10 out of 10 by Cathy O'Shea Zerorez Jacksonville
What do you like about our products and services?

I was very happy with the service your service technician provided when he cleaned my carpets. His name was Tee - and he was thorough, hard work, and went the extra mile to do a fantastic job. I will be using Zero Rez again, hoping to get Tee as my technician.

Report a concern   April 19, 2018 — Rated 9 out of 10 by K.F. Zerorez Jacksonville
What do you like about our products and services?

Respectful, fast service! No high pressure up sells.

Report a concern   April 19, 2018 — Rated 10 out of 10 by K.C. Zerorez Jacksonville
What do you like about our products and services?

Technician was very friendly and knowledgeable. Carpets looked great whenhe was finished. All spots gone!

Report a concern   April 18, 2018 — Rated 10 out of 10 by Devon Brennan Zerorez Jacksonville
What do you like about our products and services?

I like everything - because my carpets always look so great after you have cleaned them! I have used 4-5 other companies over the years and no one does as good a job... no one. Your service people are courteous, on time and fast. I think your price is excellent for an excellent job. Thank you. D. W. Brennan, Ponte Vedra Beach

Report a concern   April 18, 2018 — Rated 10 out of 10 by Karen Rogers Zerorez Jacksonville
What do you like about our products and services?

Eric, the technician, was very professional yet personable. The carpet looks better than it had since first installed. I had some tough pet spots and they’ve disappeared. Arrived on time, called before arriving and was finished in the time frame he estimated. I would highly recommend Zerorez and even posted on my Facebook page. Numerous friends agreed with me. Thanks you for your excellent service

Report a concern   April 18, 2018 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

I have been using Zerorez for many years. I'm happy with the service and the product and will continue using Zerorez for my home.

Report a concern   April 17, 2018 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

My technician (Zach) was excellent and educated the entire house about the carpet. I will request him each time and and very impressed with your service.

Name removed

Report a concern   April 17, 2018 — Rated 10 out of 10 by S.L. Zerorez Jacksonville
What do you like about our products and services?

They called ahead asking if they could come earlier than the appointment time. He wore foot protectors, was very professional and respectful. I told him about certain areas that I couldn't get clean and he assured me after the first washing if I was not happy with the results, he would redo those spots. He moved tables and chairs and was very careful with the furniture. We liked the results of the tile so we asked him to do the area rugs as well. I am very pleased with how it all turned out and would highly recommend them.

Report a concern   April 17, 2018 — Rated 10 out of 10 by Teresa Hill Zerorez Jacksonville
What do you like about our products and services?

You staff is always very knowledgeable and professional and does a great job of cleaning my carpets. I’ve been using Zero Rez for over 5 years and recommend them to friends and family.

Report a concern   April 17, 2018 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Did a great job

Report a concern   April 16, 2018 — Rated 0 out of 10 by N.A. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Unfortunately my carpets really did not turn out great, $180 for the same stains we had still there.

Report a concern   April 16, 2018 — Rated 10 out of 10 by G.H. Zerorez Jacksonville
What do you like about our products and services?

Just wanted to give a shoutout to the 2 guys who cleaned our carpets on Saturday, April 14. They did an outstanding job!

After several days of drying, there is absolutely no trace of any of the stains. Often times, the stains will reappear to a lesser degree after the carpets are totally dry. I know they worked extra hard on some of them. I had repeatedly worked on some of these stains for the past 6 months with different cleaners. They are now totally gone!

The carpets are soft and look brand new. We have had carpet cleaning companies in the past, but we think this is the best result we have seen. My husband keeps saying how good his office and the stairs look. Also no lingering chemical smell, which is very important to us.

We are very pleased. Thanks for a great job!

Report a concern   April 16, 2018 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

your employee representing the company......top notch. products you use, well awesome

Report a concern   April 16, 2018 — Rated 10 out of 10 by Cindy and Marshall Wood Zerorez Jacksonville
What do you like about our products and services?

We've now used Zerorez a number of times with the same great results: carpets look much better than with previous companies. As a retired military member, I like the "positive control" aspects of the process. By that I mean from start to finish the customer is informed of all aspects of the service visit as to arrival times, processes to be used, expectations for carpet cleaning outcome, etc. In all cases technicians are well-trained in their trade and all have been top drawer folks with solid work ethics as well as good customer relations skills. Zerorez is an excellent service. Glad to recommend them highly. Marshall M. Wood

Report a concern   April 16, 2018 — Rated 7 out of 10 by D.P. Zerorez Jacksonville
What could we do to improve?

Lower your prices.

Report a concern   April 16, 2018 — Rated 7 out of 10 by J.M. Zerorez Jacksonville
What could we do to improve?

The service was fine, however, the price was higher than we expected.

Report a concern   April 16, 2018 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Upfront, accurate pricing. Representative was on time - provided a reasonable time to complete the job and was respectful of our home.

Report a concern   April 16, 2018 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

My technician Robert was very courteous and informative, he got the job done quickly and efficiently and I was very pleased. I will be calling again when I need your services.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Janett Moulton Zerorez Jacksonville
What do you like about our products and services?

great job. the gentleman that serviced our home was excellent!!!!

Report a concern   April 16, 2018 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Expedite service and professionalism from the technician

Report a concern   April 16, 2018 — Rated 10 out of 10 by K.J. Zerorez Jacksonville
What do you like about our products and services?

Technical resource Mr. Robert was professional and after wash our carpet is clean again.

Report a concern   April 16, 2018 — Rated 10 out of 10 by K.P. Zerorez Jacksonville
What do you like about our products and services?

Quick and easy

Report a concern   April 15, 2018 — Rated 10 out of 10 by Bo & Laura Gade Zerorez Jacksonville
What do you like about our products and services?

Always doing a great job on our carpets and sofas thank you so much!

Report a concern   April 15, 2018 — Rated 10 out of 10 by A.D. Zerorez Jacksonville
What do you like about our products and services?

Consistent and great value

Report a concern   April 15, 2018 — Rated 10 out of 10 by L.J. Zerorez Jacksonville
What do you like about our products and services?

Great and friendly technician.


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