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based on 29363 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You technician fail to clean about 70 square ft of tile that was identified to him:on arrival.
Your customer service folks were very accommodating and offered to send the tech back out or refund that portion of the job. We opted for the refined. It’s too difficult to make time to again be at home and have a 3 hour window for arrival.
This is really a shame because he did a good job on the carpets and rest of the house.
Great job, punctual and polite
The servicemen were very courteous, thorough and retouched my areas of concern willingly - without complaint. I would definitely recommend Zerorez to others.
Thank you,
Name removed
My carpets - - especially badly soiled traffic areas - are spotless. Brad was so easy to work with and did a great job.
I was very happy with the service your service technician provided when he cleaned my carpets. His name was Tee - and he was thorough, hard work, and went the extra mile to do a fantastic job. I will be using Zero Rez again, hoping to get Tee as my technician.
Respectful, fast service! No high pressure up sells.
Technician was very friendly and knowledgeable. Carpets looked great whenhe was finished. All spots gone!
I like everything - because my carpets always look so great after you have cleaned them! I have used 4-5 other companies over the years and no one does as good a job... no one. Your service people are courteous, on time and fast. I think your price is excellent for an excellent job. Thank you. D. W. Brennan, Ponte Vedra Beach
Eric, the technician, was very professional yet personable. The carpet looks better than it had since first installed. I had some tough pet spots and they’ve disappeared. Arrived on time, called before arriving and was finished in the time frame he estimated. I would highly recommend Zerorez and even posted on my Facebook page. Numerous friends agreed with me. Thanks you for your excellent service
I have been using Zerorez for many years. I'm happy with the service and the product and will continue using Zerorez for my home.
My technician (Zach) was excellent and educated the entire house about the carpet. I will request him each time and and very impressed with your service.
Name removed
They called ahead asking if they could come earlier than the appointment time. He wore foot protectors, was very professional and respectful. I told him about certain areas that I couldn't get clean and he assured me after the first washing if I was not happy with the results, he would redo those spots. He moved tables and chairs and was very careful with the furniture. We liked the results of the tile so we asked him to do the area rugs as well. I am very pleased with how it all turned out and would highly recommend them.
You staff is always very knowledgeable and professional and does a great job of cleaning my carpets. I’ve been using Zero Rez for over 5 years and recommend them to friends and family.
Did a great job
Unfortunately my carpets really did not turn out great, $180 for the same stains we had still there.
Just wanted to give a shoutout to the 2 guys who cleaned our carpets on Saturday, April 14. They did an outstanding job!
After several days of drying, there is absolutely no trace of any of the stains. Often times, the stains will reappear to a lesser degree after the carpets are totally dry. I know they worked extra hard on some of them. I had repeatedly worked on some of these stains for the past 6 months with different cleaners. They are now totally gone!
The carpets are soft and look brand new. We have had carpet cleaning companies in the past, but we think this is the best result we have seen. My husband keeps saying how good his office and the stairs look. Also no lingering chemical smell, which is very important to us.
We are very pleased. Thanks for a great job!
your employee representing the company......top notch. products you use, well awesome
We've now used Zerorez a number of times with the same great results: carpets look much better than with previous companies. As a retired military member, I like the "positive control" aspects of the process. By that I mean from start to finish the customer is informed of all aspects of the service visit as to arrival times, processes to be used, expectations for carpet cleaning outcome, etc. In all cases technicians are well-trained in their trade and all have been top drawer folks with solid work ethics as well as good customer relations skills. Zerorez is an excellent service. Glad to recommend them highly. Marshall M. Wood
Lower your prices.
The service was fine, however, the price was higher than we expected.
Upfront, accurate pricing. Representative was on time - provided a reasonable time to complete the job and was respectful of our home.
My technician Robert was very courteous and informative, he got the job done quickly and efficiently and I was very pleased. I will be calling again when I need your services.
great job. the gentleman that serviced our home was excellent!!!!
Expedite service and professionalism from the technician
Technical resource Mr. Robert was professional and after wash our carpet is clean again.
Quick and easy
Always doing a great job on our carpets and sofas thank you so much!
Consistent and great value
Great and friendly technician.

Everything!