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based on 28841 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The scent was nice, not overpowering. I liked how it wasn’t a day or 2 for carpets to completely dry, but hoursz
Bradley took his time to ensure my carpets were cleaned to my satisfaction. He takes extreme pride in his work and it truly shows.
Service was competitively priced and the associate performing the cleaning was polite and willing to explain the process and answer questions. The overall experience was very positive.
The carpet doesn't even look like it was cleaned - and he said that was due to being so old, but really. And he didn't even bend over to scrape up spots stuck on the tile - and I asked that the tile be sealed and it doesn't appear that it was.
He was constantly reading his cell phone while doing the job too
Our carpet looks great and they smelled good as they were drying. Our technician Brad was very friendly.
Service guy was fantastic and stayed committed to estimate price, very friendly
Was hoping for better results on tile grout and wood floors
The associate was very nice, thorough and efficient. He explained the service, what he would be doing and ensures I was happy. We had our tile and rugs cleaned and very happy with the results.
I had to take my husband the ER and was not here to supervise. When we got home, tge tike ess nice and clean. Thank You!
Our carpet is super clean and our service representative was professional
Carpets look great! We had them come back and do the tile and grout and it made a huge difference!
Beautifully clean carpets without any soap products used. No added charges as other rug cleaning companies have charged me. Mo chemicals hence absoutely no chemical odor. Thank you Zerorez!
Great service and technician!
The product without soap
Removed stains and dirt from my carpet
Very kind and effective service
I like how well it cleans.
Staff and services are top-notch. I have a large area rug that is unique. Zerorez picks up the rug, cleans it, and delivers it back. Always looks fantastic.
I was very impressed with the technician who cleaned our carpet. He was very professional and personable, and did a careful and thorough job. The only thing that was not as expected is the estimated drying time - the advertising/email said about 6 hours (and the technician said 3 because our carpet nap is low), but it actually took about 30 hours for our carpet to dry enough to replace the furniture, etc. We had our ceiling fans on high and ran our a/c yesterday and today, also. I think it might be more helpful to advertise drying time something like "as little as 6 hours" - in case, for example, people are expecting to entertain guests the next day after getting their carpet cleaned. Thank you for the opportunity to submit feedback!
After the 1st time , the cleaning was good, but as my carpets dried , I noticed the color still looked dirty...I didn't ask for a return visit, but ZeroRez wanted to return again to see if they could be improved upon...well they look marvelous now...much cleaner. I recrecommend this company highly as they truly want the customer to be pleased! Thank you ZeroRez!
The service was professional and tech did a good job.
Prompt, efficient service.
Good results.
Carpet and rug looked great. Your employees were informative and polite. I will call you for future carpet cleaning.
Great service! Service Technicians are friendly and very knowledgeable. We will for sure be using Zerorez again.
great customer service. The cleaning of the carpet and tile was great.
My grout is really clean now. He did a great job.
The employees are always professional and courteous. The completed work is well done. Zerorez is a company I can count on to have trustworthy employees who do great work.
I liked the guy who did our carpet. I hope all your employees are as clean cut and well mannered
He explained everything he was doing very professional .
Brad was great in explaining everything that e was supposed to do.
He did a great job. Was very courteous.
Very satisfied with the work he did
Nothing. Your service tech was very pleasant.
Great service. I've used them for over 12 years.