Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28849 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 28, 2018 — Rated 10 out of 10 by Ramona Demidon Zerorez Jacksonville
What do you like about our products and services?

Your service wad excellent , curious and friendly from the 1st phone call till the service was finished...loved the citrus smell

Report a concern   November 28, 2018 — Rated 9 out of 10 by C.A. Zerorez Jacksonville
What do you like about our products and services?

Tech was very professional and nice my carpet is so clean

Report a concern   November 27, 2018 — Rated 10 out of 10 by Arnold Betancourt Zerorez Jacksonville
What do you like about our products and services?

Our carpet technician -Ammon- was very courteous and explain in detail our work order. He was very careful with hoses as not to scratch the drywall or railings. We are extremely satisfied with the results.
Best wishes and continued success !!!

Report a concern   November 27, 2018 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

They always do a great job and are very professional. Thank you, Nick!!

Report a concern   November 27, 2018 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Great Service. I have used Zerorez three times now.

Report a concern   November 26, 2018 — Rated 5 out of 10 by R.W.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The operator who came out to our house and cleaned our carpets was very nice and very professional and he also explained the process to me. The problem, if there is one, is that I felt the carpet would be cleaner . He explained the pattern areas, and I do understand that. Please, you and your staff - do enjoy your Holidays !! Name removed

Report a concern   November 26, 2018 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

Always efficient and great job.

Report a concern   November 26, 2018 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

Everything! The technician was especially courteous and efficient! We will definitely recommend Zerorez to other customers in a heartbeat!

Report a concern   November 26, 2018 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

Fast efficient and effective

Report a concern   November 26, 2018 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Great customer service

Report a concern   November 25, 2018 — Rated 10 out of 10 by Shanna Howe Zerorez Jacksonville
What do you like about our products and services?

Very thorough, efficient, and courteous.

Report a concern   November 25, 2018 — Rated 7 out of 10 by S.M. Zerorez Jacksonville
What could we do to improve?

There were a few places that I noticed did not get old results.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Terri Heisler Zerorez Jacksonville
What do you like about our products and services?

You’re always timely and do a great job! Everything looks great and smells even better.

Report a concern   November 25, 2018 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

Hi quality professional work done economically!

Report a concern   November 25, 2018 — Rated 10 out of 10 by Louisa Etheredge Zerorez Jacksonville
What do you like about our products and services?

Already sent a review. Everything went well. Carpets are beautiful and Dale did a great job.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Martha Trice Zerorez Jacksonville
What do you like about our products and services?

I was very pleased with my service - Zack was great and left the kitchen floor sparkling!

Report a concern   November 25, 2018 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

We just had our boat carpets cleaned and they look like new. Thanks as Zeroez never disappoints.

Report a concern   November 25, 2018 — Rated 8 out of 10 by G.S. Zerorez Jacksonville
What could we do to improve?

I would improve the service by going over traffic areas. I feel that my commercial carpet looks much better but could look even better simply by doing the hallways a second time. I did have my technician redo one hallways and it made a tremendous difference. It is just common sense and I don't understand why he resisted at first. Once I pointed out that it looked 'stripped' - that is 6 inches of clean next to 6 inches of not so clean, he redid the hall with a different wand that puts down more water. It worked so well. There were a couple of other areas that could have used the same thing.

I feel that Zerorez is awesome; it just needs to clean the carpet the way you would your own home. Do the traffic areas twice!

Report a concern   November 25, 2018 — Rated 10 out of 10 by Linda Carboni Zerorez Jacksonville
What do you like about our products and services?

The technician was very friendly, took his time and concentrated on spots we wanted him to the care of, seemed very knowledgeable, and in the end did a wonderful job.

Report a concern   November 25, 2018 — Rated 10 out of 10 by D.E. Zerorez Jacksonville
What do you like about our products and services?

Service tech was polite contacted me as to arrival time , was pleased with how my rugs turned out. Will use Zerorex again.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Debra Guthrie Zerorez Jacksonville
What do you like about our products and services?

We were Very impressed with the outcome of the carpet’s. They look spectacular better than ever. Our technician did a great job he was professional and very nice

Report a concern   November 25, 2018 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Punctuality, friendly, service. Wonderfully clean tiles.

Report a concern   November 25, 2018 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Really cleans the tile, and great service.

Report a concern   November 24, 2018 — Rated 10 out of 10 by A.L. Zerorez Jacksonville
What do you like about our products and services?

Very friendly, prompt and knowledgable. Carpets look and feel brand new!

Report a concern   November 24, 2018 — Rated 10 out of 10 by Bill Spann Zerorez Jacksonville
What do you like about our products and services?

Great techs who know their jobs. The pet spray machine had a power cord that was in such poor shape (crimped, twisted, unsafe) that it tripped my circuit breakers and my gfi outlets in all my bathrooms. Took me two days to figure it out. This was NOT the tech's fault. He was given unsafe equipment.
- Bill Spann. Phone number removed Email address removed

Report a concern   November 24, 2018 — Rated 10 out of 10 by Martha Walker Zerorez Jacksonville
What do you like about our products and services?

No crunchy soap residue left behind. Plus a refreshed look for the carpets.

Report a concern   November 24, 2018 — Rated 10 out of 10 by Scott Lara Zerorez Jacksonville
What do you like about our products and services?

Technician Jacob was very professional and kind. Highly recommended

Report a concern   November 24, 2018 — Rated 10 out of 10 by M.J. Zerorez Jacksonville
What do you like about our products and services?

Nick was great!

Report a concern   November 24, 2018 — Rated 10 out of 10 by Darlene Hart Zerorez Jacksonville
What do you like about our products and services?

Amazing job. We have beautiful carpets again. Thanks Zerorez!!

Report a concern   November 24, 2018 — Rated 10 out of 10 by Frances Jarrett Zerorez Jacksonville
What do you like about our products and services?

Professional and friendly service person that cleaned my carpet. For that reason I will be a repeat customer.

The only problem I had was to get someone to answer the phone when I called.


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