Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28849 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 1, 2018 — Rated 8 out of 10 by M.S. Zerorez Jacksonville
What could we do to improve?

Get a little more moisture out of the carpet. Maybe use a wet vacuum. The carpet was very wet for a long time. But the cleanliness was great.

Report a concern   December 1, 2018 — Rated 0 out of 10 by J.A.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Technician was here for 5 hours. Tile cleaning was ok left a few spots by where the tile meets the wall and also by the entrance. Paid for pet treatment and well the rugs smell nice but still have soil spots.
Technician spent more time going back and forth from the van to my house. I told him just leave the back and sprayer at doorway so you don’t have to spray and then taking it back to the van only to use the sprayer for the next room. Had the large sectional done and he forgot where he would leave off. Some of pillows were overlooked. The side and front of the cushions. Technician will be ok with more experience but with my house it was over his head. Paid a lot of money and really not happy.

Report a concern   December 1, 2018 — Rated 10 out of 10 by Eric Wilderman Zerorez Jacksonville
What do you like about our products and services?

Great job and a friendly staff.

Report a concern   December 1, 2018 — Rated 9 out of 10 by Laura Belknap Zerorez Jacksonville
What do you like about our products and services?

I liked that the rug wasn’t nearly as wet as when I clean it myself! I was told that the traffic pattern would still be seen in our Master Bedroom, but I didn’t think it would still look “as dirty” as before it was done. As I told Rico (who was very nice BTW), I guess it’s time for NEW carpet!?.

Report a concern   December 1, 2018 — Rated 10 out of 10 by Audrey Harlan Zerorez Jacksonville
What do you like about our products and services?

I was very happy with the cleaning service of Zerorez and their tech Brad. He was very knowledgeable and explained everything he was doing. The carpets look and smell great! Would certainly recommend your company to anyone that wants clean carpets!!

The Harlans

Report a concern   December 1, 2018 — Rated 10 out of 10 by C.K. Zerorez Jacksonville
What do you like about our products and services?

The rugs and sofa look great and the customer service was fantastic!

Report a concern   December 1, 2018 — Rated 9 out of 10 by Joe Canto Zerorez Jacksonville
What do you like about our products and services?

We like the professionalism used in both the actual cleaning aspects of business and also from office staff in keeping in touch with reminders for appointment. We are very pleased with the results of carpet cleaning and area rugs. Will continue to recommend Zerorez

Report a concern   November 30, 2018 — Rated 10 out of 10 by Robert Sanders Zerorez Jacksonville
What do you like about our products and services?

Andrew, the service representative, was extremely professional. Walked through and gave us an exact estimate for the cleaning. We were very pleased with this as it was about $100.00 less than the last company we had used. After the cleaning it took about 2 hours for the dry time and the carpet looked fabulous. Even the upstairs carpet, which is over twenty years old, looked and felt almost like new. We are very pleased with the people and the service. We will be calling Zerorez again next year to have this done again.

Report a concern   November 30, 2018 — Rated 10 out of 10 by T.A.M.A.H. Zerorez Jacksonville
What do you like about our products and services?

Our cleaner, Ben , was very professional, quick and did a great job.

Report a concern   November 30, 2018 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Everything!
Branson (sp) did a great job!
Thank you and Merry Christmas!

Report a concern   November 30, 2018 — Rated 10 out of 10 by D.F. Zerorez Jacksonville
What do you like about our products and services?

Excellent service! This is the 2nd year I’ve used Zerorez. Will continue to use.

Report a concern   November 30, 2018 — Rated 10 out of 10 by P.M. Zerorez Jacksonville
What do you like about our products and services?

Polite and knowledgeable service people, good cleaning and fast drying.

Report a concern   November 29, 2018 — Rated 8 out of 10 by D.M. Zerorez Jacksonville
What could we do to improve?

Some of the urine stains didn't come out and my sofa has stripes from where it was cleaned.

Report a concern   November 29, 2018 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

Professionalism of the staff

Report a concern   November 29, 2018 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   November 29, 2018 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

I appreciate the timely arrival and outstanding service making certain you are pleased with the results before leaving. My carpets look considerably better. Thank you.

Report a concern   November 29, 2018 — Rated 10 out of 10 by G.S. Zerorez Jacksonville
What do you like about our products and services?

Darius did a great job. Friendly and professional.

Report a concern   November 29, 2018 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Service was fast and efficient.

Report a concern   November 29, 2018 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

You do a good job picking up the cat's hair.

Report a concern   November 29, 2018 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Very good, friendly worker. Very good job.

Report a concern   November 29, 2018 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Great service, on time and did a terrific job on very stained areas. Also like how quickly it dried. Would definitely use again.

Report a concern   November 29, 2018 — Rated 9 out of 10 by K.R. Zerorez Jacksonville
What do you like about our products and services?

Tech was excellent

Report a concern   November 28, 2018 — Rated 10 out of 10 by W.H. Zerorez Jacksonville
What do you like about our products and services?

I liked that the service was fast, safe and efficient. The carpets looked great, any stains where removed and it smells like new again

Report a concern   November 28, 2018 — Rated 10 out of 10 by P.L. Zerorez Jacksonville
What do you like about our products and services?

Excellent job cleaning furniture and rug. We were so impressed. We thank you for such a great job.

Report a concern   November 28, 2018 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Work was completed in a very satisfactory manner. Service technician was very thorough. Thanks for the service.

Report a concern   November 28, 2018 — Rated 10 out of 10 by Joseph Sears Zerorez Jacksonville
What do you like about our products and services?

Clean citrus smell and no dirt attracting soap residue.

Report a concern   November 28, 2018 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

This is the first time I used your services. I had several recommendations from trusted friends. Michael came on Tuesday and far exceeded my expectations. He took care of all the floors in my house: carpets and tile and grout. He also cleaned a couch and 2 loveseats. My white grout in the kitchen looks new again.❤❤ Due to medical problems, the carpets were several years overdue for cleaning. They all look wonderful now. Michael put in the time and the hard work to completely bring my home back to what I desired. He was really a pleasure to have in my home.

Report a concern   November 28, 2018 — Rated 10 out of 10 by P.O. Zerorez Jacksonville
What do you like about our products and services?

Exceptional customer service!

Report a concern   November 28, 2018 — Rated 10 out of 10 by Nicole Sherman Zerorez Jacksonville
What do you like about our products and services?

Techs are always courteous and does a great job cleaning carpets, tile and grout.

Report a concern   November 28, 2018 — Rated 10 out of 10 by Karen Neu Zerorez Jacksonville
What do you like about our products and services?

Service was timely, professional and friendly. Reagan did a great job cleaning our rug & tile. We love that your products are green and safe for children & pets. Thank you.


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