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based on 28884 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech explained the process thoroughly, he was in and out and did a great job. Living at the beach, sand is inevitable; We will use again!
I wanted to get the dog urine smell from the carpet and it still smelled the first time and then you came back and made the carpet look like new! Much appreciated.
It is a very clean process...carpets look great. Technician was polite and efficient.
Hi Zerorez Staff
The person you sent to our house yesterday was polite, professional, and courteous.
He cleaned the carpet quickly and throughly.
Ron Fisher
I like that your products clean and protect without introducing harmful chemicals.
Not much was on time very pleasant and did a great job
I was very impressed with Andrew, our technician. He was warm and friendly and worked extra hard to give us a wonderful experience. lI had heard from a friend that they had used zeroz at one time and was a terrible experience. I can't imagine as Andrew was wonderful. See you next year.
Associate was knowledgeable, personable and did a great job.
Your carpet cleaning tech Kevin was AWESOME
Have used Zerorez for years and will continue. Always great service and great staff!!!
From my call to set up my service appointment, to the technician who cleaned our carpet, I experienced nothing but courteous and respectful service. We continue to use Zerorez and have recommended them to our friends and family because of the great service and results we receive.
Very friendly, awesome service.
Clean carpets each time and fairly easy to get an appt.
Information provided by the technician (Ben) and setting expectations properly in advance. Timely completion of the work within the estimated quote.
Love the results and the fragrance is wonderful very clean
Brad was on time very professional and docs great job
They did a really great job from corner to corner.
I've already given my recommendation to 2 friends, and encouraged them to ask for Colin. :-)
I was not happy that the price I was quoted on the phone went up by almost $100. 3 bedrooms, formal living, dinning and family room and a hall. Was told that the family room was over sized. The tech was very personable and I believe he did a good job on the year old carpet.
Clean smell and friendly staff
Good service. Quality cleaning.
Colin was very thorough and fully explained cleaning processes for carpet, shower tiles, area rugs and vinyl flooring. He was clean, pleasant and so efficient and professional. The carpets look great and the vinyl flooring looks brand new. We opted out of the tile at this time. Cost was very reasonable and clearly explained before service was rendered and again after. We are very pleased!
Effective communication regarding arrival, respect of our property, good recommendations, solid work to cleans our carpets well.
It’s all good
Don't know the name of the tech., but he did the best job I have ever had done, which is many. You need to give him more money..
Not charge $ 60 more than quoted and move smaller furniture and items and shampoo under them
Your service men are so very pleasant and helpful. Our carpets always look so fresh and clean.
I love that your products do not have chemicals or leave a residue.
Brad was great !!!!!
My flooring wasn't very dirty, just a few treatment spots. Another cleaning company cleaned the carpets 2 months ago but didn't use quality products like zeronez does. It's why I called you.
The product used was good. The technician didn't put his cover booties on while cleaning the carpets in 3 bedrooms and he was going in and out of the house all the time bringing the dirt in... I found it strange but didn't say anything. I thought you guys just don't use booties in your service. To my surprise, after the carpets were done, he walked outside and put booties on for a bathroom tile cleaning. Is it the way its supposed to be? He was a very nice guy but I had to ask him multiple times to go over some sports to make them look cleaner. I just expected more effort to do the spotless job.
Overall, fine experience. Thank you!