Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28806 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.W. Zerorez Jacksonville
What do you like about our products and services?

Friendly and reasonably priced.

Report a concern   May 16, 2025 — Rated 10 out of 10 by Kirk Johansen Zerorez Jacksonville
What do you like about our products and services?

Professional technician who took great care of our home with all his tools.

Report a concern   May 16, 2025 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

VERY quick scheduling!! Furniture had been put up for attempt to clean carpet by another company but were unable to access water. They were able to service residence the next day!!! What a relief.

Report a concern   May 16, 2025 — Rated 10 out of 10 by Debbie Brozek Zerorez Jacksonville
What do you like about our products and services?

All contact has been very professional and pleasant. Customer Service seems to be a priority. All questions are answered, flexible if need to reschedule, Kendall (technician)came to do carpets and did add-on for tile and grout. He will be back to seal kitchen granite next week. No hard sell at all. All pricing was explained and we felt it was fair. Very satisfied with technician and outcome of services. Highly recommend.

Report a concern   May 16, 2025 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule. Service is good

Report a concern   May 16, 2025 — Rated 10 out of 10 by Al Morris Zerorez Jacksonville
What do you like about our products and services?

Kaz was very professional, knowledgeable and friendly. He's an excellent representative of your company.

Report a concern   May 16, 2025 — Rated 10 out of 10 by D.R. Zerorez Jacksonville
What do you like about our products and services?

Our technician was friendly and extremely competent. He did a great job on our carpets and upholstery, and recommended items that were helpful.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

Rep was very pleasant, professional & quick. My carpet looked great when he was done.

Report a concern   May 16, 2025 — Rated 10 out of 10 by L.R. Zerorez Jacksonville
What do you like about our products and services?

Technician was very good
Rooms look good

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

We had the best technician. Did a very thorough cleaning and explained everything very well. Definitely would recommend.

Report a concern   May 15, 2025 — Rated 10 out of 10 by Randy Slocum Zerorez Jacksonville
What do you like about our products and services?

Awesome

Report a concern   May 15, 2025 — Rated 10 out of 10 by M.G. Zerorez Jacksonville
What do you like about our products and services?

Very pleased with the clean carpet and the friendly tech. I will use Xerox again next year.

Report a concern   May 15, 2025 — Rated 5 out of 10 by R.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

FOR THE SECOND YEAR PARTS OF THE ROOMS CLEANED WERE NOT TREATED. I WENT THROUGH THE ROOMS AFTER THE TECH LEFT AND FOUND DRY AREAS . THIS TOLD ME THAT ONLY PARTS WERE CLEANED. MOST DRY AREAS WERE AROUND FURNITURE THAT COULD WE MOVED. WE HAD PADS UNDER THE FURNITURE SO IT WAS EASY TO MOVE THEM.

Report a concern   May 15, 2025 — Rated 10 out of 10 by Jarrett Almand Zerorez Jacksonville
What do you like about our products and services?

Very easy to schedule and the service was explained throughly and respectfully. Day of, the communication was spot on and quickly done.

Report a concern   May 14, 2025 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Everything was fantastic!

Report a concern   May 14, 2025 — Rated 7 out of 10 by Z.P. Zerorez Jacksonville
What could we do to improve?

Grout cleaning was on par with previous visits, always seems to be a different spot that didn’t get cleaned. Carpet in second room felt/feels crusty. Overall pretty consistent with my experience. Techs are always friendly and courteous.

Report a concern   May 13, 2025 — Rated 10 out of 10 by T.G. Zerorez Jacksonville
What do you like about our products and services?

Your tech was awesome. The house we are renting was so dirty he called me recommended we clean the stone flooring as well. I am so grateful. He was very professional and helpful. Thank you!

Report a concern   May 12, 2025 — Rated 10 out of 10 by I.C. Zerorez Jacksonville
What do you like about our products and services?

Carpet cleaning services are great!

Report a concern   May 12, 2025 — Rated 10 out of 10 by G.K. Zerorez Jacksonville
What do you like about our products and services?

Professional tech who explained the process before cleaning our rugs. Our rugs look great!

Report a concern   May 12, 2025 — Rated 10 out of 10 by Linda Overcast Zerorez Jacksonville
What do you like about our products and services?

Very clean I didn’t really expect much as some of that carpet was really horrible and worn looks great 😊

Report a concern   May 12, 2025 — Rated 10 out of 10 by Ashley Ammons Zerorez Jacksonville
What do you like about our products and services?

Colton was very courteous and professional. He showed up on time and worked very hard on my floors. The floors came out perfectly and I was very happy with the end result.

Report a concern   May 12, 2025 — Rated 10 out of 10 by A.R. Zerorez Jacksonville
What do you like about our products and services?

Both men were professional and understanding.

Report a concern   May 11, 2025 — Rated 10 out of 10 by G.Y. Zerorez Jacksonville
What do you like about our products and services?

Very prompt. Was able to make a 65 year old couch look better.

Report a concern   May 11, 2025 — Rated 10 out of 10 by B.B.J. Zerorez Jacksonville
What do you like about our products and services?

Since the carpet was just picked up this past Friday, I do not know how the actual cleaning will be, but your employees were professional and pleasant.

Report a concern   May 11, 2025 — Rated 10 out of 10 by A.W. Zerorez Jacksonville
What do you like about our products and services?

We had a wonderful experience with Zerorez. Anthony our technician was incredibly professional, and completed the job (which was large) in a timely manner. We are super happy with the results, and Anthony was the BEST! He even brought my packages inside before he left. I would highly recommend Zerorez and specifically Anthony!

Report a concern   May 11, 2025 — Rated 10 out of 10 by Doris Benrey Zerorez Jacksonville
What do you like about our products and services?

KENDALL WAS AMAZING
HE IS PUNTUAL, VERY PROFESSIONAL AND VERY KIND.

WONDERFUL SERVICE

Report a concern   May 11, 2025 — Rated 10 out of 10 by David Weiss Zerorez Jacksonville
What do you like about our products and services?

The zerorez team did a great job with our air duct cleaning. They explained the process in detail, executed the work flawlessly and ensured each room was clean. They also continually checked in with me to ensure I was happy with their efforts. Will use them again.

Report a concern   May 11, 2025 — Rated 10 out of 10 by G.F. Zerorez Jacksonville
What do you like about our products and services?

Great service and pricing- every tech has been very pleasant.

Report a concern   May 11, 2025 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Great service - quick and courteous! Kaz did a nice job !

Report a concern   May 11, 2025 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Our service rep was fantastic. We’ve had him a couple times. Always courteous and friendly.


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