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based on 28804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Raheem was a great tech. He was courteous, professional, and knowledgeable. It’s evident Zerorez trains their techs to take care of customers. Great customer service, always!
Service technician was very polite and efficient. We had some stubborn stains that he successfully removed. The carpets look great!
Scheduling was easy and the service was excellent.
Excellent technician and outstanding service, thank you all.
Good communication
Respect Time
Effective work
Personnel cordial and knowledgable
ZeroRez is always great to deal with and scheduling is easy. They call before they arrive to let you know they are on the way. The service agent did a great job.
Quality service
Staff are always friendly and professional. Carpet service is unique. It even ionizes the air which is a bonus if you have pets and kids. HVAC cleaning service is awesome too.
Show up when they say they'll be here. Professional and friendly.
On time, great work and very polite.
My go to company.
Great service and great price
Before the change over in ownership and policies the company was less NYC ish and were good to deal with, however the service man was very good and remind us of old school. Heb did his job in a very efficient and pleasant manner. He made us aware of various services available to us through his organization. He's a keeper and a very good worker - no BS-he did his job and was very professional. As muliple user of your service, I hope we would get him again.
Ken Last name removed
My floor looked amazing. The staff were very professional. There was no smell afterwards. Very pleased.
We’ve used Zerorez in the past and they did a fantastic job. Our most recent carpet cleaner was well below standard. I knew within the first 24hrs that I needed to call back and take advantage of the guarantee. The cleaning made the carpets look worse than before. Almost like the technician was using dirty recirculated water to clean. I paid for pet odor treatment and it didn’t make a difference at all. That’s an additional $200 wasted. They are scheduled to come back out next week to redo all the carpets, so we’ll see if that makes a difference.
The carpet cleaner did an excellent job Rug looks great
Technician was great-very careful and thorough! I’ve been using ZeroRez for years!
Professional and thorough… excellent cleaning and service
Your service was great and the tech Harrison Smith was Amazing, friendly , professional, kind, and efficient.
Kaz was very professional and efficient.
The grout area in the kitchen. The carpeted areas are not as clean as expected.
professional.courteous,cleaned up after finishing job,knowledgeable
Always friendly and professional. Carpets always look great afterwards and stains are completely removed. Prices are good as well.
The team that came to clean our office air conditioning system was incredibly professional and courteous. They took the time to make sure everything was thoroughly cleaned and carefully moved any items that could be in the way, ensuring nothing was damaged in the process. Their attention to detail and respect for our workspace did not go unnoticed—we truly appreciated their effort and care.
Very nice service providers. Explained everything in great detail.
Effective carpet cleaning, quick drying.
Jake and Alfred did amazing work and were very thorough and polite. Would recommend their service to anyone looking for duct cleaning…can’t say enough good things about both of these gentlemen
Product cleans so well and smells so fresh
Tech guy was great. Understood and executed his job wonderfully.
Prompt, professional, courteous
Fast and effective cleaning