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based on 29363 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy with their services and will use them again!
Dr, Alice Reed
Very thorough and professional service, tech was excellent!
Austin was excellent, as was the service. Clearly a cut above the rest.
Technician Jacob was very nice and professional.
I'm very pleased with the results of my area rugs and sofa/love seat that were cleaned. I would highly recommend your services to my friends.
The tech was thorough with removing stains - great job! However, one recliner I had disconnected the back for thorough cleaning to expose obvious stuff in crevices, he did not disconnect the back on the second one. I had to ask for it to be done. There was lack of attention to detail regarding this. I’m glad I observed the cleaning process to have it done right. Other than that I have only positive remarks.
Great job!
Prompt, professional with attention to detail.
Very nice job cleaning my tile and grout lines.
Professional and on time. Excellent job!
Very thorough, professional, respectful of my home.
The product, the technician, the receptionist. Thn people related to Zerorez and the appointment are great!
I was upsold the bio spray to help with the smell removal. The smell is 0% removed. I had signed up for the pad extraction method and all and I’m not even sure that was part of what was done? In any case this was essentially a waste of a lot of money. If the smell had even been mildly improved I would be thrilled. That is not the case at all. The service person who came out was super nice and knowledgeable seeming. I just wish the actual service was good. Who knows what else was left behind on the carpets.
$500 to service a master shower is way too expensive.
Major was phenomenal! Zerorez products did an amazing job on my carpets and I am 100% satisfied!!! I will use them again in the future.
The cleanliness
Great communication before the appointment, scheduling and estimates are simple, courteous technicians.
I had my carpets cleaned one week and my Travertine kitchen floor cleaned and sealed the next. I am so happy with the results of both. It was incredible to see the embedded dirt lift right up out of the tile, my floors look like they did when they were newly installed.
AUSTIN did a great job. Very professional. Didn't leave until the job was done. Also, extremely personable and he wanted to make sure we were satisfied.
He said he would contact his supervisor about working on other carpet projects. We are waiting to hear back from you. Our number is Phone number removed.
My light colored grout came clean!
Very professional and excellent service!
Service tech was prompt, honest and efficient.
Russell was so helpful and informative and very easy to work with. He is a keeper.
Techs are always professional, friendly, courteous, efficient and neat. Carpet looks like new after every time.
Matt did an excellent job. It came out great.
It was quick and efficient and the gentleman was very friendly.
I have been using the services of ZeroRez for years and I have always found the drivers to be courteous and professional. They have extensive knowledge of how to treat stains and preserve the integrity of the carpet. I appreciate their insight and recommendations.
Service was excellent and our representative was very knowledgeable and well spoken.
Have the tech explain the cost prior to starting the job. Meaning off the additional products are wanted give the customer a complete price. Example: When a tech states a price to the customer be explicit of the price, product costs $40.00, and covers all rooms. He should have stated product cost is $40.00 per room . The cost of additional services/products is $120.00 for all 3 rooms plus the $147.00 for the initial cleaning service. For a grand total of $267.00, rather than saying something like this, “it’s $40.00 additional for the product/service.” Thus the customer is saying ok to $187.00 for the complete total of products/services”. As you can see the customer can easily be confused by the techs verbiage. It’s very confusing to the customer.
The floor is very clean and looks great
Great service. Agent was very polite and cleaned up very well after himself. Very personable.