Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2022 — Rated 10 out of 10 by Greg Marshall Zerorez Jacksonville
What do you like about our products and services?

Good customer service.

Report a concern   November 13, 2022 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

I was impressed by the service! Thank you very much

Report a concern   November 13, 2022 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Kendall was excellent. he arrived on time and called before coming. He was thorough and efficient. He offered suggestions on maintenance and also discussed with me where some of the grout was stained and could not be fully restored. But it was definitely improved from his hard work.

I would absolutely request him again when I need cleaning services. I would also not hesitate to recommend Zerorez and Kendall to others.

Report a concern   November 13, 2022 — Rated 10 out of 10 by Deirdra Sutton Zerorez Jacksonville
What do you like about our products and services?

Efficient

Report a concern   November 13, 2022 — Rated 10 out of 10 by D.N. Zerorez Jacksonville
What do you like about our products and services?

Technician was friendly, knowledgable & professional.

Report a concern   November 13, 2022 — Rated 10 out of 10 by Alexis Wrenn Zerorez Jacksonville
What do you like about our products and services?

Kind, respectful, friendly technician. Took his time and did a wonderful job on cleaning carpets. Showed immediate results. Will request him for next cleaning.

Report a concern   November 12, 2022 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Prompt, friendly service with great results.

Report a concern   November 12, 2022 — Rated 10 out of 10 by Mickie Dowdy Zerorez Jacksonville
What do you like about our products and services?

The technicians very professional and knowledgeable explaining product and processes. Very mindful of cleanup and customers time, although i was in no hurry. Have already recommended Zerorez to family and friends! Thank you again.

Report a concern   November 12, 2022 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Eddie was very professional and efficient.

Report a concern   November 11, 2022 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

Fast service, always does a good job.

Report a concern   November 11, 2022 — Rated 10 out of 10 by Carrie Campbell Zerorez Jacksonville
What do you like about our products and services?

The technicians arrive on time and do a great job and they're fast and efficient.

Report a concern   November 11, 2022 — Rated 10 out of 10 by John Baker Zerorez Jacksonville
What do you like about our products and services?

Timely, professional, quality

Report a concern   November 11, 2022 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Scheduling the appointment was easy. The technician was professional and knowledgeable. I appreciate the speed at which the work was performed and the communication of the technician throughout the appointment.

Report a concern   November 11, 2022 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Services are tremendous, techs are professional, knowledgeable and inform you all they are doing.

Report a concern   November 11, 2022 — Rated 10 out of 10 by John Norrid Zerorez Jacksonville
What do you like about our products and services?

Eddie Chapman did an awesome job yesterday evening. A very honest, respectfully, knowledgeable hard working young man.

Report a concern   November 11, 2022 — Rated 10 out of 10 by T.C. Zerorez Jacksonville
What do you like about our products and services?

Professional job

Report a concern   November 11, 2022 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

He did a great job

Report a concern   November 10, 2022 — Rated 10 out of 10 by Randy Giangiulio Zerorez Jacksonville
What do you like about our products and services?

Professional, personable and arrived at the given time. Carpet and tile looked great! All around a very good experience.

Report a concern   November 10, 2022 — Rated 6 out of 10 by S.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The quote over the phone was extremely lower than the quote in person - by about $600 less. While I was not able to afford what I needed done, the technician was courteous in working with what I could get done that day. He did not get the tile behind the door and didn't include the pantry (part of the kitchen); had he done the pantry, he would've seen the standing water from the pretreatment.

I will save up my money and take more time off work for the remaining surfaces as they are not carpeted.

Report a concern   November 10, 2022 — Rated 10 out of 10 by Simon Bazyler Zerorez Jacksonville
What do you like about our products and services?

How clean and drys so quickly. Jacob was very knowledgeable.

Report a concern   November 10, 2022 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

Great service, carpets, tile and couches look and smell amazing

Report a concern   November 10, 2022 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Excellent services. Been a client for eleven years.

Report a concern   November 10, 2022 — Rated 7 out of 10 by A.S. Zerorez Jacksonville
What could we do to improve?

I don’t know if it’s that our carpet is really bad or that the cleaning wasn’t good enough but we still have areas in the carpet that still are soiled or stained. I was hoping that all of it would be removed but this was the first time hiring a carpet cleaner so I didn’t know what to expect. I did notice the carpet is cleaner though.

I do need to mention that the technician that came out was great and explained everything.

Report a concern   November 10, 2022 — Rated 9 out of 10 by L.W. Zerorez Jacksonville
What do you like about our products and services?

I like that you're a "one-stop-shop" for all things clean. I can get my tile, carpet, area rugs, and upholstery cleaned in one appointment.

Report a concern   November 10, 2022 — Rated 10 out of 10 by S.F. Zerorez Jacksonville
What do you like about our products and services?

I was able to get a quick appointment and everybody was very polite. While the process can take a little while, the result is worth it. The technician was willing to answer all of my questions and encouraged me to look everything over before they left.

Report a concern   November 10, 2022 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Great service!

Report a concern   November 10, 2022 — Rated 3 out of 10 by M.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

While I didn’t expect my grout to look new, I did expect a noticeable improvement. In many spots, it looks worse. Like the water being used, or the mop was dirty. I’ll email some pictures of the work. The tile looks good, the grout, not so much.

Report a concern   November 10, 2022 — Rated 9 out of 10 by Jermaine Harper Zerorez Jacksonville
What do you like about our products and services?

The technician was the best. He explained everything to me and got right to work. He told me how long it would take and got it done quicker than expected. The carpets look great! Will definitely use Zerorez in the future.

Report a concern   November 9, 2022 — Rated 10 out of 10 by Mindy Odom Zerorez Jacksonville
What do you like about our products and services?

The service technicians are very knowledgeable, professional and thorough. They go above and beyond to ensure total customer satisfaction!!

Report a concern   November 9, 2022 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

The serviceman was very courteous and friendly. I was able to schedule this appointment within a short time . My tile floors look much cleaner. The serviceman also cleaned a small runner that I keep in the kitchen.


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