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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service Techs positive attitude to complete the best job possible
I like the way my carpets look and feel after the cleaning. I am also impressed with your technicians. Jeff Krewson was an absolute delight.
EXCELLANT SERVICE
Very professional, on time, did a great job with calls before hand to let us know. THe guys that came out Dave & Ken , did a great job. O cant say enough about them and the work they did.
My carpets looked much better. I am very pleased with the results!
My tech was on time, professional and knows his work! Very happy with the carpet and couch cleaning we had done!
The technician was very good this time. Sometimes he is not.
I was very skeptical on the advertisement that I viewed on the internet about the special water and process that Zerorez used. Well, I was amazed! My carpets were very clean and even looked almost as if they were new. They removed pet stains and dirt and left my carpet genuinely clean for sure. I am a very pleased with the job.
My only con is that this is not inexpensive by any means and then at the end they ask you if you want to leave a tip? After paying close to 700.00 dollars; I don't think so. The gentleman that did my carpets was very nice and respectful and it was no reflection on him when I did not tip.
Give your tech's a map or a written synopsis of what areas they are suppose to clean. If I had not been here, my employee's would not have been able to tell the tech what we had agreed upon. Dallas was very nice & thorough.
Even with just the topical, our carpets looked incredible. With cats, dogs, and kids, I expected little could be done. I was proven wrong! Timely, kind, and thorough, we loved our experience with Zerorez from start to finish.
Try harder to keep appointment times.
Zerorez does miracles! My carpets look new every time y’all come out!
cleans good
We live in a rent house with very old carpets. Additionally, we were delayed getting carpets cleaned this year due to social restrictions. There were some stains in places, but Travis did a really good job getting making the carpets look great. Good job, Travis!
Thank you! Evan G was great!
Great service
There are white spots in several places. I thought they would disappear when it dried but they are still there and when we vaccumed it was full of white dust. Is this going to go away or do we need to do something to get read of it ?
Love the staff and the ceramic tile cleaner
Quality friendly and timely service
Non toxic ingredients; no after smell or film left on my carpet afterwards. Professionalism of technicians.
👍🏽
Our tech was Amazing! He was polite, thorough and didn’t waste any time.
Edwin did a great job! He was on time and I had received a text prior to saying he was 15 minutes away. He showed me a test area, then put a fan on the living room carpet as he cleaned the other rooms. Will definitely use again!
Carpet looks a much better. It does take it a lot longer to dry than I was told.
Professionalism, clean carpet, feel comfortable with technicians , dries fast and environmentall
Carpets are clean.. Technician always efficient and pleasant.
It was relatively fast and no inconvenience to me.
Leaves no chemicals on the carpet.
You all charged me $60 extra dollars for pet treatment. And that was for a gallon of the treatment. No way did you use a gallon. Then, the cleaning left my carpets soaking wet. Took over 7 hours to dry and that was with fans blowing on high and an extra box fan. Guys were really nice guys that came so I don’t think their fault, just not good equipment or process.

The technician was very knowledgeable, thorough and conscientious about cleaning MY carpet...as if it was his own.