Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 7, 2020 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got my upholstery clean

Report a concern   October 7, 2020 — Rated 3 out of 10 by L.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have now spent OVER $500 to clean THREE rooms. The master STILL smells like pet urine after we were guaranteed it didn’t (he said he got down and smelled the carpet on his hands and knees). At this point, I could have paid to replace the carpet. I am highly disappointed. It doesn’t seem like the amount of money we spent made a difference at all in the master bedroom.

Report a concern   October 7, 2020 — Rated 3 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service tech was nice and friendly but my wife and I agree, this was the worst carpet cleaning we've ever received from any company.

Report a concern   October 6, 2020 — Rated 10 out of 10 by Marian King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's clean and fast. Good service.

Report a concern   October 6, 2020 — Rated 10 out of 10 by Richard Collier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very considerate

Report a concern   October 6, 2020 — Rated 8 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Introduce a slight bit of chemicals in your process. Would enhance cleaning and possibly increase drying time. Many small spots would not need individual attention.

Report a concern   October 6, 2020 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very thorough, friendly, and did the best job ever. I feel like I have a new house with clean carpets. The technique that Zerorez uses gives me the satisfaction and confidence that my carpets are as clean as they can be. Thank you!

Report a concern   October 5, 2020 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was came highly recommended and while I was skeptical, they did not disappoint! We have light colored carpet and I have been living with spots in several bedrooms for years - Zerorez was here for an hour, and I am not exaggerating when I say that they carpets look brand new! We were shocked! Without question, we will use them again (and regularly!) and would recommend them to anyone!

Report a concern   October 5, 2020 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job on our long shag area rug! No one else has been able to clean this rug!

Report a concern   October 5, 2020 — Rated 8 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pretreatment worked on short term stains but not on all longterm stains. Still, it was better than before when the service provider was finished.
Good job.

Report a concern   October 5, 2020 — Rated 8 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cost for spot treatment is too high

Report a concern   October 5, 2020 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Raymond was my service tech to do my air duck cleaning and was very pleased with the results. Raymond was on time and did a wonderful and courteous job. He was also shared with me what to expect during and after this procedure (noise, video (before and after, etc) and his clean up at the end. The procedure was exactly as he described with no problems. Raymond also came prepared to do the work and dressed appropriately for covid-19.

I have also had my carpets cleaned in the past by your service and expect to have them redone again in the near future. Do you you offer a frequent user or senior discount for a combination of your services?

Sincere thanks,
Name removed and my wife

Report a concern   October 5, 2020 — Rated 10 out of 10 by Debbie Rhodes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ did a great job. He was quick but thorough. He was courteous and respectful. Nice to have a contractor show up early and finish quickly.

Report a concern   October 5, 2020 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tile looks new

Report a concern   October 5, 2020 — Rated 8 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The time scheduled for the appointment and actual time the technician arrived was 2.5 hours earlier than the time quoted. Fortunately, I was at home.

Report a concern   October 5, 2020 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job done

Report a concern   October 5, 2020 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

QUALITY WORK. PROFESSIONAL TECHS. REASONABLE PRICES.

Report a concern   October 5, 2020 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price. Great job!

Report a concern   October 5, 2020 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was great. They came on time and worked quickly but got everything done and our carpets look beautiful.

Report a concern   October 5, 2020 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does such a great job!!!!!!!!!!!!!! My carpets never looked better!!!!!!!!!!!!!! Thank you ZEROREZ!

Report a concern   October 5, 2020 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buddy did an excellent job for us!

Report a concern   October 4, 2020 — Rated 10 out of 10 by B.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and great service!

Report a concern   October 4, 2020 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service personal is helpful and professional, equipment is powerful and ridded of most dirty spots

Report a concern   October 4, 2020 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service was fantastic, carpet looks great and the tile looks amazing now.

Report a concern   October 4, 2020 — Rated 10 out of 10 by Joe Hoing Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Delivered what you sold.

Report a concern   October 4, 2020 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Got an appointment quickly. He was on time and did an excellent job of cleaning the carpets, getting all stains out.

Report a concern   October 4, 2020 — Rated 10 out of 10 by Gina Speaks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had our carpets and chairs cleaned. The young man was very kind and professional. I love the smell of the cleaning and the fact that when he was done, the carpets were almost dry. I like the fact that not a lot of water is used to clean the carpets.

Report a concern   October 4, 2020 — Rated 10 out of 10 by Randy & Maxine Owens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning process was extremely effective.
I like the natural ingredients. The person (John) cleaning was a joy to interact with and very respectful. The price was a good price for all that was done.

Report a concern   October 4, 2020 — Rated 10 out of 10 by Kevin York Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job.

Report a concern   October 4, 2020 — Rated 10 out of 10 by Jacy Spillman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough.. clean..no residue


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