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based on 83845 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pet stains still visible.
My appointment was made within the time span I needed it! They were prompt and very efficient! My carpets look and feel great!
prompt, professional, knowledgeable
Efficient and friendly - reasonable pricing and excellent results - stand behind their work
The follow up on any issue is very good. I was impressed.
Great customer service, amazing product, and overall best experience!!! Couldn’t recommend more!!!
NA
It was a great experience.
Nicest guy ever! Great guy, very professional and did a good quality job for me.
Professionalism, results, value
My carpets look new! The technician was professional and friendly. He did an awesome job. The carpet and upholstery took longer to dry than he communicated. That was the only downside, but the outcome was worth it!
The professionalism and quality customer service! I was extremely pleased with the quality of work and amazed at how well the carpet was cleaned as well.
Zero Rez did such a wonderful job on the carpet and hardwoods. I would use them again and again.
Thank you , thank you!!
The service tech was super nice, very respectful and thorough. He walked through with me, went over every spot and explained everything. He was a genuine person, represented the company incredibly well. Would use again and recommend to everyone I know!
Very professional and respectful. Did a great job! Will use Zerorez again.
Our person was great
My carpet seems rough as if there is a leftover residue on it
I like the thoroughness of the way he cleaned. I liked his professionalism. I liked that my carpets did dry in the time Keith said. I like that the products work!
We highly recommend Seth and his team at ZeroRez. High quality work with beautiful results and everything was completed on time!
Great service and superb tech ! Awesome price point (I used mailer coupon, honored fully!).
Just uses steam or water.
Friendly employee.
It was very professional done with the qualified employee
Y’all are very thorough.
Efficiency, on time, technicians always very friendly and helpful
Everything was professional
Everything.
I have used your service for several years now and have always been very satisfied. However, this past week was everything but satisfactory.
I called a week in advance to schedule cleaning for Thursday, February 10 at a time after 1p. I also received an email confirming the date and time.
Then early am on the that Thursday I received a telephone call that they would be there between 10 - 12. I told the individual that would not work as I would not be home. What happened to my scheduled time of 1-3p. I was informed that was now available and if needed I would have to reschedule. I explained that I was unable to reschedule as I am going in the hospital for surgery and needed the work to be completed before hand. I individual told me they would check to see if anything could be done and would call me back. I did not receive a call back.
After a few moments I called you office to find out if the timing could be changed. I was put on hold while the individual checked with someone else and yes the timing was changed. A technician called and arrived about 11:30 did the cleaning. He did a very good job.
My suggestion is to keep scheduled appointments as requested by your client. Do not reschedule without personally discussing with your client.
I have been happy with your service and hope to continue with your company.
No chemicals used that leave a residue on the carpet.
Very professional!