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based on 84609 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The initial work done was good but, the technician that did the work at my home accidently knocked the drain valve loose on my AC unit and did not put it back. Therefore, water from the AC drain line leaked down to the floor of the AC closet and proceeded to get under our Hardwood flooring all through the Hallway. The floor is destroyed from the water damage and needs to be replaced. When I told Zerorez about this problem, someone was sent to look at the issue. It was determined that Zerorez was responsible. Zerorez then sent a floor specialist to my home to see about replacement. Since then, no one has contacted me about fixing my floors. In the hallway, I cannot even open 2 of my closet doors because of the buckled wood flooring and my entire Hallway looks awful. I would expect someone to at least get with me on when we could expect replacement, but I've heard nothing from Zerorez. Very Disappointed. If nothing is done soon, I will have to take this up with my Attorney.
Dean Lilly
THE PRODUCT WORKS ,THE CARPET WAS VERY CLEAN ,THANKS ZEROREZ.
Great service! Keith was great! 10’s all the way!
The tile and carpet cleaning were very good considering how old mine were.
Very personable technician with speedy, thorough service at an excellent price!
The technician was extremely knowledgeable and professional. Very courteous and did an excellent and thorough job, working hard on high traffic areas. My older carpet looked clean and revived when he was finished.
Quickness and efficency
Very disappointed
Jeremy was excellent! Very professional and thorough.
Product cleans good and left a good scent
Our tech Jeremy Campbell was very good at his job.
Professionalism, result.
Our technician was Rolando Castillo. I have been a customer of Zerorez for over 12 years and Rolando was the best tech I've ever had from your company.
While paying attention to the details, he was very fast in his work. Rolando was helpful, friendly, and asked whether there were any areas of concern and if he could answer any questions I may have about the process.
I can't say enough about his service. I will make it a point to request Rolando for my next appointment. Kudos to Rolando!
Technician was thorough. Carpets are clean.
Always excellent work and good customer service.
The representative was very helpful.
Easily scheduled an appointment online, service providers showed up within the first 30 minutes of the 2 hour window, they were very professional, did what I asked/didn’t try to upgrade or sell more, job was above and beyond what expected (had stains I thought were permanent but were gone), finished the job reasonably fast, AND finished with clear instructions and easy payout. Highly recommend!
Don’t see a huge difference in my carpets.
The technician did not do a good job in cleaning my carpet. He did not bring all the equipment inside my home to clean the carpet. The technician arrived at 8:56a.m. and at 9:32a.m. he was finished and had emailed me the invoice. This thirty-six minutes time frame included bringing in the equipment, cleaning the carpet and taking the equipment back out. This included cleaning three rooms and a hallway. This was the worst cleaning I have had with Zerorez. I have used Zerorez for several years and I have never had this poor quality of work.
I've used many carpet cleaners but never very satisfied with their work. First time using Zerorez and I was 100% satisfied with the end results!! My carpet looked brand new, smelled fresh and it dried quickly. Also, the young man (Jessie FW location) who did the work was knowledgeable, polite and friendly. Those other carpet cleaners will never hear from me again!!!
I really would not use another company, I do not believe. C. J. did a very fine job and I believe that he cared what he was doing. He was polite and also congenial and enthusiastic about his company and I am, as well. I appreciate your environmental concerns.
There were two Persian type throws that he would not clean. The carpets, I do not believe are that valuable, so I was disappointed that they were not cleaned. Otherwise, all was excellent.
I am very handicapped and one of my throws is still rolled up. It is the large one and I have worrisome thoughts about what to do with it. One I could handle and I am using it but the other, I cannot handle and the person who helped me vacuum before he came, does not want to put it back over the clean carpet, so I must find someone else to do it.
I think everything went well.
I thought the house would have some sort of fresh clean smell but it didnt have any smell at all.
No chemical cleaning. Quick service always professional
Always a great clean and great customer service - the call center rep kept me informed of my arrival tech - and my tech was very respectful, polite, kind and did a fantastic job.
Tech was polite and efficient. I love that my floors / furniture dry so quickly and feel so good.
Great as usual!
Very thorough job completed in a timely manner by a professional technician named Keith.
Very Professional Tech!! Explained everything. Didn't try to push products down your throat that you needed more. Very quick and thorough!
The TECHNICIAN WAS VERY PROFESSIONAL !!
Randy did excellent work. told each step asked for our feed back franchisee material
Jeremy was thorough, as usual! He has done our house before and did the same great job!! Thank you!