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based on 84608 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals left behind!
5 hours late. Tech nickel and dimed me and kept commenting on how worn and dirty my carpet was. Told me even though my carpet is only two years old it would need replaced in 2 months. Because my bathroom was odd shaped he made an assumption it was more than 75 sq feet (because his phone wouldn’t measure it) and charged more. I can guarantee it’s not more than 75 sq feet but did not feel like arguing. I’m a recurring customer but will probably not use going forward.
Bobby was great!! He communicated when he arrived on site, went over the charges, and called when he completed the work. We had some issues getting into the home and Bobby did everything he could to get in and was successfully. Thank you for such great service. 10++++
Thorough and effective process, tech was very knowledgeable and able to clearly explain why the process works.
Employees asked me for a cash tip as they were leaving which is very unprofessional. I had a poor experience prior and asked for the cleaning rep to not come back, however, this person came back.
Drying time. Would like a fan to help dry as other rooms are being cleaned
Techs are professional and very communicative.
Techs are professional and very communicative.
Carpet looks great
Professional and friendly staff
I called to let them know right after the cleaning my carpets the house smells like pet urine after paying an additional $180 for odorizing. This makes no sense at all. I’ve had the carpets cleaned before by your company and it didn’t smell the same. Smelled great for at least a couple weeks. Something isn’t right.
During my call I was basically told that I signed an agreement that said there was no guarantee. Poor customer service to leave a client hanging on after spending $500 in cleaning services. I could have gone to anyone and paid half the price and had them odorize. Very disappointed and unfortunately will not use your services again.
First name removed
I have used you all several times and I’m always satisfied. I like that fact that the carpet dries fast and to the biggest part gets the carpet nice and clean.
Eric the technician seems to be thorough but he doesn’t pretreat if that’s even done anymore.
I feel bad given anyone a bad review but I’m just going with past experiences.
All in all the second time around for the job done.
Thank you.
Great job!
Very thorough, excellent customer service. Cost effective.
Cleaning service
Great job and reasonable!
After the last guy left one of my rooms started smelling like wet dog within an hour or so and has continued to smell worse. My dog was gone all day getting a bath, etc. so nothing new has been done to the carpet so far as all of the CYA legal forms are concerned. I definitely feel like it was a rip off.
First off they answered my call, did not put me on hold. I told them what the problem was and they gave me options to solve it and the cost. Spencer arrived on time with a big friendly smile. He was even sweet to my my little dog who thought he was here to play with him♥️ He was polite and knowledgeable, knew what he was doing. I am so happy with the results!!
Lori Cross
Everything! Professional. Hard workers. Knowledgeable. Thorough. Personable. Kind. And the job was well done!
Value and courteous tech
We have the original ceramic tile in our home, which was built 22 years ago. Over the past 5 years I continually contemplated replacing the tile because it never looked clean no matter how much scrubbing we did. We are now in the progress of selling our home and I decided to bring Zerorez in to clean our carpets and ceramic floors. Zerorez has always done a great job with cleaning the carpets and making them look new. However, I was amazed at how clean the ceramic tile looked. The tile shined like new and the grout was bright and restored to its original color. The floor looked as good as the day we moved in 22 years ago. My realtor was in disbelief when he saw the beauty of the floor. He will now be recommending Zerorez to his clients before showing their house. So, instead of spending thousands of dollars replacing your old tile, give Zerorez a try. You'll be amazed!
Easy to schedule, variety of services offered, the cleaning went quickly, and carpets/tile looked and smelled great at the end of the job!
Great services. They did a fantastic job on my carpets they look so clean!!! Very courteous and professional.
Dexter was great! 5 star service all the way around!!
Paul was great and professional. The carpets and tile look great!
Very efficient and courteous! The young man who cleaned our carpets was very helpful and told me what to do about pet accidents. He was on time and did the job in a very professional manner.
We had to reschedule our appointment due to testing positive for Covid and your company was very understanding and accommodating.
The technician that came was a really nice person. My dog (50 lbs) jumped into the house via left-open doggy door barking and coming at us, and all he did was smile and hold out his hand. The dog doesn't bite, of course, but I might have ran out of the house, if it were me. Just a nice guy, and you could tell. The equipment used all worked great and it was done sooner than I thought.
If I could make any suggestion, it would be to shift the pricing structure to be more consolidating of the various services. When filling out the form online, I felt like I was being nickle-and-dimed and I couldn't remember what all individual things needed to be (or could be) cleaned professionally.
The technician was courteous, efficient and pleasant. The carpet looked great after it was cleaned. The tile floor also looked wonderful.
I was not happy that I was not told about the $20 environmental charge (whatever that is) and also was not happy that a tip was suggested by the payment software. I had not heard of tipping a carpet cleaning technician. I understand, having Googled tipping for carpet cleaning afterward, that most large companies do not allow tipping of their employees. I was caught totally off guard and while this technician was wonderful, we had no idea how much to tip - we had already spent $400 for the service.
wonderful job
everything