What our clients think of us!

Knowledge, professional, honest and on time.

Professional and friendly

Price was reasonable and technician was great. Professional, friendly and took pride in his work.

The technician was very nice and professional. The 6 does not have anything to do with him. However, I expected a better result. Our carpets are only 5 years old with not many stains at all and pretty much they all came back. Our carpets stunk afterwards like pets and we even paid $120 extra for the enzyme stuff he recommended. We also booked during the rangers free ticket promotion and had the work done the same week per the promotion and we did not receive any free tickets. Would not use your company again.

He call and let me know when he would be here and he was on time, did a good job , satisfied customer

Carpets are very clean looking. Love the way they look. Just love them. But the room where the dog had messed is still full of odor. The stains are gone but still very stinky. Zerorez was no help here.

I stated in my on line appt and explained what I needed. Then when tech got here it was about $400 more than estimate. And cat smell still present

Always curteous

Many add-ons.
Promo of $99 for 3 rooms. We had 2 rooms plus $25 for 2 very small closets, fuel charge, disposal charge.
Seems 2 closets would equal a bedroom.
Randy the cleaner was very good.

Both technicians were excellent. Thank you. The scheduling just got very messy because I had two appointments and it made things more complicated than they probably should have been. Thanks.

Very clean, very thorough. Our service tech was very good!

excellent customer service by your technician

Your compnay did a great job in cleaning some of the toughest stains in my carpet.

Our service guy was excellent

John was very honest with us about one of our area carpets. It was heavily soiled by pet urine. It had been clean prior with a rug doctor with a pet solution before it went into storage for two years. Obviously, the urine smell came back stronger than ever. He said he could take it into the factory and have it washed multiple times but it would cost far more than what the carpet was valued. We decided that it was probably best to throw it out and buy a new one.

He was able to clean another area carpet for us as well as the couch, recliners, and dining room chairs. We really loved him!

Love it

Very good service and very friendly technicians! Keith and Carlos were knowledgeable and thorough!

I'm a repeat offender when it comes to Xerorez. I've been using the company since 2016 when I lived in Austin, Texas. So when I relocated to Fort Worth in 2020 I knew who I wanted to clean my home. And I must admit the DFW team is just as good as the ATX crew. I've scheduled carpet and grout services with the DFW team and pleased everytine. Just be patient if the driver is 30 minutes behind; they can't prevent traffic woes. And you'll be satisfied with the work once completed.

Great service! Thanks so much. Our carpet looks fantastic

Great communication, response time, and cleaning

Very friendly and professional work.

The young man who cleaned my carpet was so nice and did a wonderful job. Your company cleaned my daughters carpet and it looked so good I decided to use you all to clean mine. Thank you so much!!!!

Keith was awesome. Explained everything that was needed and the best way to get it done. They were quick and did a great job.

Hello,

Please forgive my delay in completing this rating and feedback!!

We were about to move into a new home and the carpets, although we were told that they had been cleaned, did not smell or look clean. In addition, they had a dog and there were pet odors in the carpeted rooms.

My husband scheduled Zerorez and your excellent representative, Diamond, came out to our residence before we moved in.

I cannot compliment enough how outstanding Diamond is and how he exceeded all our expectations in customer service! Diamond went way above in what we hoped for in the cleaning our carpets and in cleaning the kitchen tile. Diamond should be your #1 example, your poster-example to represent Zerorez!

From the moment he came to the door, his demeanor and personality were "how can I serve you" and he had an over-the-top great attitude!!

He took time to listen to my concerns about the condition of our carpets/tile, then he went into great detail of what Zerorez, he would do to make it clean and sanitized.

While he was cleaning, he also would ask me to check to see if I thought areas looked clean and he shared his progress as he finished one room and went to the next. He even took additional time and effort to work on stubborn grimy areas on the tile. He worked so hard getting our carpets and the tile clean! Watching him work so hard, witnessing his diligence, his conscientious and strong work ethic, and impeccable and polite customer service , immediately assured us that we received an incredible return on the money we invested to have this done! And we have the peace of mind walking on our floors and seeing the beautiful results in our new home!

We are telling our family, our friends, our church family all about Zerorez and especially about your customer service representative Diamond! Not only does Diamond SHINE brillantly for your company but he is of great value to you and to your customers!

God bless you all!

Tim and Karen Womack

professional, knowledable

The whole process was pleasant. It was easy to schedule service and everything went smoothly. I’m very happy with the results of the carpet cleaning.

your techs always do a great job and there are no chemicals in your cleaning method. also, the floors dry much quicker than steam cleaning.

I love the No Chemical process, once is dries it leaves my carpet Soft and comfortable. Not hard and stiff. It's an Amazing technology.

Buddy did an amazing job! We are very pleased with the outcome! Thank you Buddy! You deserve a raise!

prompt and professional.