- Phone: (214) 372-5326
- Visit Website
based on 85282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Powerful equipment; highly trained service professionals work hard and fast; finished results leave no residue for a true clean. Overiding those benefits, however, and of significance to anyone who has the persistent ordor of pet urine in their homes, is the proprietary urine breakdown formula Zerorez offers to its customers. I believe the application of this formula releases certain enzymes that breakdown the urine within a day or two. Although the urine odor was somewhat less just after Zerorez left, by the next day and after the carpet had dried, the smell was completely gone, as if it never were. Zerorez, in the way, is like magic!
your people are very friendly and the price is fair
I love that there are no harsh chemicals, yet the carpet gets very clean. Our service guy Mike was great too.
I thought the carpet throughout the house looked very good. There are a couple of small stains that could stand additional work but for the most part I'm satisfied. The serviceman seemed anxious to please and did the cleaning in a timely manner. I will definately use your service in the future.
Name removed
Techs are always friendly and the carpets come out clean. Actually clean, not just look clean for a little while.
I loved the way the technician, Juan, explained everything to me. He showed me what the pet stains looked like, tested the area and even got down on his hands and knees to sniff the area!! My (at least) 10 year old rugs look new again, clean and soft. My husband even took a nap on the floor the next day , it smelled so fresh-not like dog... I truly am a raving fan and will have them return for the upstairs portion of my house soon!!
No residue left in carpet when you clean and you care about what kind of service you provide.
Natural products
Provide more information on how to remove stains in the future. Provide a brochure of handy remedies to lift hard stains or where to go to get help
Courteous Tech and good service. Carpets look much better.
Very impressed with the outcome and if all of your employees are like Paul you have a great company. paul was a pleasure to have here.
the tech was very friendly and did a great job. Took his time and did the job with pribe and showed it.
upsold entire time and then the product Zerorez put on the carpet retained dirt and stains. Zerorez refused to address the problem because it had been 59 days instead of under 30 days when complaint was made.
I was very pleased with the results of cleaning my carpets and recliner.
I was given a 2 hour window to expect my technician, but it was almost 3 hours. He said that the previous customer had alot more than they had indicated. I feel that they needed to re-schedule for the remainder of their work, not make the rest of the customers of the day wait.
Mr. Juan came in looked over the carpet and let me know how much it would cost. He immedietly set his gear up and began to work.
Juan had a very PROFESSIONAL attitude and did an outstanding Job .
Both my wife and I are overjoyed with the outcome of your service .
Thank you very much,we are now one of your regular customers.
Respectfuly
First name removed & Maria Last name removed
Ft Worth Texas
Lack of soap residue left in carpet. Carpet is softer then before process began. Technicians are always courteous and mindful of our home and furnishings.
great work , mike laga really do the job well
Please call me so can tell you. Phone number removed
carpet looks great, no one told me about the $8 fuel charge when spoke with customer service
My carpet was cleaner than I expected, The service was great, Joe had a wonderful attitude as well as extremely courteous, yes I would gladly recommend you to others my neighbors are having you out this week to do their entire house after looking at my carpets. thank you very much
The technicians were polite and punctual. I appreciated their attention to detail and eagerness to do a good job.
Zerorez did a great job on the grout and tiles in the bathrooms and kitchen,dining area. I will use them to clean our carpets.
Carpets look great, no odor. Effecient and friendly service person.
Carpets are made cleaner than with any other method that we have used and they stay clean longer since there is no soap scum residue. The cleaning agent we purchased for our use in follow-up spot cleaning also works better than anything we have ever used. Overall, these products and services are the best!
It works and is green.
Clean, simple, leaves no residue, makes the carpet look new.
Courteous technicians, very competent work, and excellent results.
Tony was very professional, and very detailed. Looked at all areas to be cleaned to understand what types of stains were on the carpet. It was not a "quick" clean (wave the wand and leave), rather he took the time he needed.
Excellent outcome. Keith was fabulous, very professional.