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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the fresh clean smell. It it's not a chemical or perfume smell. Just fresh. I am also impressed with how truly clean and "new" my carpet appears, even a week later. Nothing like the other guys!
I truly appreciate Bradley showing up on one of the worst weather days in DFW in 12 years. It was a wonderful surprise to have him arrive safely and very cheerful to do his work! He was very efficient and polite, too!
Although I will reccommend you and your product and use you again, I was disappointed that there wasn't any notation on my sales order mentioning the $100 Fullers g.c. as advertised on KLUV. When I called, the sales girl said that I did qualify and would make a note on my order. Bradley called and spoke with customer service who said they would take care of it; however, I haven't recieved anything.
Thank you again for the wonderful service and the clean carpets!
Name removed
Great friendly service! On time! Nice clean carpet just as promised.
Service was excellent and I like the way our carpets responded to your cleaning style.
No soap products used. Carpets look like new.
No residue system
Everything. I was so pleased with the results and the personnel. Thank you!
Friendly, knowledgable, fast
Right after the cleaning I mentioned to the tech that it didn't look as if the carpet had been cleaned at all - other than it was wet. He said that it was just due to high traffic. When I asked him if that meant they couldn't clean high traffic areas, he then stated that it was just the way the carpet was matted. I waited till the carpet was completely dry and gave it a good vacuum. My carpet doesn't look any different than before Zerorez.
Clean, thorough, friendly, efficient
I'm very happy w/the floors but, my Ethan Allan sectional sofa was ruined by your cleaning process. I'm in the process of working w/Zerorez Dallas to have it reupholstered. If the upholstery fabric is no longer available, I have a bigger problem. What about the upholstered pieces covered in companion fabrics? It's possible all my upholstery will have to be redone. I will never recommend anyone use Zero rez to clean upholstery - all because your technician did'nt read the fabic label before he cleaned.
Technician was very courteous and professional. Job was completed quickly and carpet looks like new.
The scheduling of my appointment was done right away and the man who came to clean the carpet was very nice and tried to
remove the stain on my carpet. He was unable to remove it completely but that wasn't his fault. It's evidently just a difficult
stain. My dog brought in a small piece of charred wood that fell through the grate of the gas grill. He was unable to remove it
but he tried. I appreciate the effort.
I have used Zerorez services three times now and have been pleased each time that you have been here. This time you cleaned our tile/slate and it looks like new.
Courteous and professional service. No smell from carpet cleaning and the carpets looked great.
Always consistently good - my carpets and tile look brand new! And your tech, Keith, cares about doing a good job. He was excited to see the difference in the color of the time and showed me the difference as he did the job. Thanks!
You gave me back beautiful carpet that I thought had been ruined! CD was very respectful and friendly, and did an exemplary job.
This is the second time I've used Zerorez and my carpets LOOK fantastic. I do love the Zerore concept;however, both times it has taken overnight for the carpets to dry and they smell "muddy" for about three days after they are cleaned. I just keep candles going to mask the odor. I wish there were a way to avoid the "muddy" smell.
The job was done with knowledge and courtesy.
The price was too high for the service received.
Lack of chemicals
I am a realtor and gave your name to several of my clients since you cleaned my carpet last year. I was not as pleased this year, even though he came back and redid some spots. It is like my white carpet has a yellowish tinge and the spots are back again. I did not have this problem last time. sorry! Debi
no chemicals
courtious and well mannered cleaner who worked extra hard and got out stains that could have been left behind.
The tech was late. He asked me on the phone what my concerns were and I told him red stains in my boys room. I did not get to see the results until after he left. He didn't get much of the red stains out and didn't tell me he couldn't get them out on the phone when he told me he was finished, so I thought it was taken care of.
Was promised rug cleaning deliver in two weeks - took almost four. Did not return phone calls as promised. Did not offer to adjust what we paid as promised. Someone was not being truthful. Wether it was the individual who came to clean our carpets and sold us on having our rugs removed and cleaned - promised a preferred slot if paid in advance and a two week turn around or Scott who said that this is impossible and we should never have been promised that. It makes me question all things that have sold me on zerores - Is it all hype??
Since the first time you provided your service at our home we were hooked. Your green approach is first rate. I have one of your spot clean kits and it works great. We have two large dogs in our house and have to spot clean once in a while between your sevices. The carpets dry very fast. I can not say enough about your professional representatives that you have working for you. They are as important as your products I feel and both combined you have a company without rivialry, bar none! Thank you Zerorez for the past and future business you will get from us.
Clean and efficient
Great service and cleaning to match
Carpets look and feel great. Service techs are professional
The service I received from the technician was excellent. The cleaning was very good. The thing that ZeroRez could do to improve their Customer Service is to improve their communication between scheduling and the technician.
I had an appt for the technician to arrive between 2-5. My mother was waiting at my house beginning at 2 p.m. At 4, I called the main number to ensure someone was on their way. The scheduler said yes, he would be there by 5. At 5, no one had arrived. I called again, and spoke to a man this time. He said the technician was running behind all day and would be on his way shortly. The technician did not arrive at my house until 6:15 p.m. While he was courteous and professional, I was extremely frustrated by the lack of communication. When he arrived, the technician said that he was told to arrive at my house between 3:30 and 7, and infact, could have been at my house at 3:45 if the main scheduler had told him.
ZeroRez, I had high expectations for your services. The cleaning was great. the communication and the service delivery was very poor. Please improve your intra-Company and Company-to-Customer communication.