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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous Tech and good service. Carpets look much better.
Very impressed with the outcome and if all of your employees are like Paul you have a great company. paul was a pleasure to have here.
the tech was very friendly and did a great job. Took his time and did the job with pribe and showed it.
upsold entire time and then the product Zerorez put on the carpet retained dirt and stains. Zerorez refused to address the problem because it had been 59 days instead of under 30 days when complaint was made.
I was very pleased with the results of cleaning my carpets and recliner.
I was given a 2 hour window to expect my technician, but it was almost 3 hours. He said that the previous customer had alot more than they had indicated. I feel that they needed to re-schedule for the remainder of their work, not make the rest of the customers of the day wait.
Mr. Juan came in looked over the carpet and let me know how much it would cost. He immedietly set his gear up and began to work.
Juan had a very PROFESSIONAL attitude and did an outstanding Job .
Both my wife and I are overjoyed with the outcome of your service .
Thank you very much,we are now one of your regular customers.
Respectfuly
First name removed & Maria Last name removed
Ft Worth Texas
Lack of soap residue left in carpet. Carpet is softer then before process began. Technicians are always courteous and mindful of our home and furnishings.
great work , mike laga really do the job well
Please call me so can tell you. Phone number removed
carpet looks great, no one told me about the $8 fuel charge when spoke with customer service
My carpet was cleaner than I expected, The service was great, Joe had a wonderful attitude as well as extremely courteous, yes I would gladly recommend you to others my neighbors are having you out this week to do their entire house after looking at my carpets. thank you very much
The technicians were polite and punctual. I appreciated their attention to detail and eagerness to do a good job.
Zerorez did a great job on the grout and tiles in the bathrooms and kitchen,dining area. I will use them to clean our carpets.
Carpets look great, no odor. Effecient and friendly service person.
Carpets are made cleaner than with any other method that we have used and they stay clean longer since there is no soap scum residue. The cleaning agent we purchased for our use in follow-up spot cleaning also works better than anything we have ever used. Overall, these products and services are the best!
It works and is green.
Clean, simple, leaves no residue, makes the carpet look new.
Courteous technicians, very competent work, and excellent results.
Tony was very professional, and very detailed. Looked at all areas to be cleaned to understand what types of stains were on the carpet. It was not a "quick" clean (wave the wand and leave), rather he took the time he needed.
I thought the final out come looked really good. The only thing I thought was the cost for the grout cleaning was a little high.
I feel you do a good job and the men that come work hard. I have always been pleased with your services. This time, I am left disappointed and angry. The total cost was $300 which I was told about in advance but did not expect. I have had my carpets cleaned in the past and not nearly at this cost. Why did he use the non guaranteed pet remover and not the stronger one in the first place ? After all the money and time spent, the stain is still there. I am not happy about this and may not call you again in the future. The worked worked hard but was not friendly and had a heavy accent. I was able to understand him after he repeated things to me 2-3 times. He was polite, professional. I don't know what else to say other than I do not feel good about the whole experience.
I had a room that had pet smell, and had an extra treatment added the first time, and then they came back and did it again and it still smells. The first tech who came out was very nice and explained everything, but I am still unhappy with the results of the one room.
thanks - Name removed
The cost is a little steep. Being a single parent, just purchasing a home... I have heard good things about Zerorez and that is why I wanted Zerorez. Time will tell if it was worth the additional expense. :)
natural products & your service is fabulous.
Your servicemen are always so helpful and polite.
Professional, reliable, and great results.
Ability to clean a badly, stained area (pet and water damaged). I didn't think it would come clean, but it looks great.
Also liked the technician - knowledgeable and curteous.
The carpet looks dirty again just three weeks later, and this is dirt that was there before the most recent cleaning! I have photo's to prove it too! I spent over $350 back in febuary, and another $200 in April to have my carpets cleaned as I have my home for sale, and now they are dirty again already!! Why should I pay hundreds of dollars for results like this? I can clean the carpets myself for the cost of a machine and soap and time, and get the same results. I paid you for better results than I could get myself! Very, VERY disappointed.
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