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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that fact that no chemicals are used and the carpet drys relatively quickly. The technicians are always courteous and professional and seem willing to please.
The crew was impressive as to their knowledge of proper cleaning and then backed it up with the very impressive results. We were contacted by telephone solicitation about 6 or 8 months ago to clean our carpets. We told them " we use Zerorez, but they said they have the same equipment and a better price ", so we were quoted a very good price and regrettably they did out floors. They called the next day for feedback. I told them "the equipment is evidently worn out and the technicians did a very poor job. I will get Zerorez to come over and do the carpets properly". So I called and your crew has made our carpets look like new again. Thanks Guy & Pauline Horn
It dried fast and my carpets look 100% better.
Unbelievably clean results
I like how clean they make my rug. I would though like for the service person to make sure that the hose not leak all over my other floors and also leave his shoe prints as well.
Service was excellent / guys were very personable
James, our technician, was extremely knowledgeable and helpful. I was very impressed with his honesty and professionalism. I will definitely request him again when having my carpets cleaned!!!
An excellent job! Jared and his assistant were on time, professional, personal, informed and very helpful. Our carpets look new..an outstanding job!
fast service, dries quickly without much odor
Product works... but your front office is a mess. Growth is good but it can also turn people off. Much work is needed in this area. Your general communication is bad with the customer and not much better between operations and service.
both
Very thorough cleaning. The carpet looks almost brand new even though it was installed at least 14 years ago.
Your service was excellent. The guys did a great job.
Leaves no residue and professional friendly employess.
My carpets look great!
What I like is your personal; James and Joe. They were professional, thorough, and kind. They worked well together and kept the process moving smoothly. They also interacted well with my family, there are lots of children here.
What I love is how my carpet looks! Having white grout again is definitely a pleasure. My friend is already talking about calling your company.
Sincerely,
First name removed R. Last name removed
Technicians were friendly courteous and took their time to do a extremely excellant job. Joshua did his best to make sure the pet urine was completely removed form the carpet. I appreciate their efforts.
dont use soaps - on time - very professional
It left my carpet very soft and brighter. It is a long shag and had matted down. I did have quite a few pet stains. I was surprized at the cost of cleaning the pet stains. But, I do think the result is worth it.
The guys were very professional and informative.
Keith was very professional as well as funny with a sense of good humor.
Very prompt and professional personnel . Outstanding results
Quick , efficient and do a good job.
Stains not removed.. Re: Paint Could have brought to my attention before they rolled up equipt.
Could have been more punctual..
The sales men were very friendly and polite. Our entire situation has been very frustrating. We hired a pet sitter while on vacation and they completely neglected our dogs so they used our playroom as a bathroom. We hired Zerorez and while it was wet, it smelled good like the cleaner that was used but, once the carpet dried, it smelled JUST AS BAD as before! The rep said it would be better, just not the best it could be. We did the 1st line pet treatment for $60/room, not the deeper one since that was OUTRAGEOUSLY priced at $75 for 2 square feet!!! It would be as expensive as replacing the carpet! So, we feel that we wasted money and still need to get another carpet cleaner in here that will get the odor out that is reasonably priced. Not a nice way to come home from a vacation.
Justin was GREAT !! A GOOD salesman. He did everything he said he would and then some.
He and Clay make a great team .
I`ve already recommended him and ZEROREZ to 3 people !!
The Mayor
The product and the service have been first rate each time I have used Zerorez!
No Residue!
you said you would be here between 10-2 and I had to call at 2:30 to find out where you were and you had to reschedule for the next day and then 1 hour later the guy called and came to get the rug. He did not know I had rescheduled and was unaware of the delay other than to apologize that he was delayed. nice and competent when he got here but you guys had your schedules really mixed up.
You don't use chemicals! I strive to live an organic lifestyle which is more than just eating organic foods, it's also being conscious of environmental exposure to chemicals. I believe that I have a responsibility to provide an home environment that is free from chemicals for my family and pets.