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based on 84624 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Results
The Technician was GREAT and the carpet came out looking like new! I am a REALTOR with RE/MAX Premier. I will share the Fantastic Zerorez experience with the other agents in my office.
flexible about service times, 30-minute window on arrival and never a problem with staff-office or cleaner.
I was shocked at the cost. When I booked the appt I told the tech what I could afford and the total was twice that.
Friendly, reliable service. Great cleaning!
Our service technician returned his equipment to the service vehicle without cleaning under our sofa and love seat in our living room area. We moved these two furniture items away from the walls in order to clean under the area they normally occupy. I anticipated that he would just move them aside and clean the area they occupied after we moved them.
We provided a coupon for three rooms with a fourth cleaned free of charge. When presented, the technician told me that additional rooms were an additional charge not withstanding the coupon advertisement. I was told that the next time Zerorez came to clean, I should tell the next technician to provide a free room cleaning and use his name (the current technician) as the authorized representative.
Finally, the cleaning was not as thorough as anticipated. We have used Zerorez in the distant past with good results on very light colored carpet. However, the same results were not achieved with this cleaning.
Our technician was not rude or disrespectful. But, he did seem to be in a hurry. I'd like to make it clear that I'm not pressing for a free cleaning; although, my wife is so frustrated that she believes that we should get a refund plus a re-cleaning. I do, however, believe that we should receive the appropriate service that we paid for and as advertised.
Very friendly technician. Knowledgeable. The service really made the carpets look brand new!
The first tech that cleaned my carpet did a very crappie job, I listen to k-luv were zerorez is highly recommended, I knew that they had to do a better job than that it was very unacceptable!!!! James Greenwood did a outstanding job! I will use them again.
Very professional. Carpets looked wonderful after cleaning.
Toxic free products. Representative solicits feedback after he has completed his job to ensure you are satisfied.
There were three stains I pointed out to the technician. Only one of them came out completely. One was from a dog and the other was a beverage stain. The technician didn't indicate that the stains may not come up. They are a bit lighter but not gone. I understand that some stains will remain due to quality of carpet and other factors but it was not communicated that it may be an issue.
No odors, friendly people
my carpet stayed perfect after you guys cleaned it. the gentleman MAX left it in great condition. i was very impressed with his work.
Product really worked. Service was first rate.
I really enjoyed the team that cleaned my carpet, they were wonderful. However, I have been waiting for 5 weeks to get my air conditioner filter and my spot treatment kit that I ordered. The filter came but was the wrong size. When I call your office, no one seems to know how to expedite either thing. I was told a manager would call me back and no one ever called.
I have not had any service provided yet, but I was impressed with Anthony, the tech that was sent out to take a look at the pet stain problem. He explained the basis of the treatment and probable results of treatment. He was very thorough in his examination of the problem and was very polite and helpful. If I decide to move forward with the pet treatment I will call Zerorez to do it.
While I'm sure the service you quoted me would have been excellent, I am not prepared to spend that much money to clean my rugs.
Max was very professional and very helpful
Attention to detsil
I love the non-chemical style of cleaning. Miguel that came out was very nice and very professional.
Great service. Alex- tech was great. Quick and called prior to coming. This is the 3 time I have used.
I love that there were no chemicals used. The carpet is very clean. The technician was professional and thorough.
Fast, friendly service.
fast. clean. efficient.
The tech , while very polite, was continuously on his cell
Texting: not focused on my floor:((
He went to fast, in an upwards down "v" pattern,
Thus, the carpet at the bottom of the "v" pattern
Never got the fluids sucked out. My carpet
Is not clean. If u wanna make this right, then
Plz send me a focused tech and let's do this
Right...
I've used you guys before and I have to admit my initial cleaning was just ok. I was hesitant to call you guys again but I believe on second chances and you had the better priced deal. I was so impressed this time around. I could not stop raving about the gentleman that cleaned my carpets. He was very thorough but efficient. To this day my carpet looks great. Thanks
Only one day out but hoping for no residue. The gentleman who came to house was very polite and professional. My kids said the rooms cleaned smelled like new Carpet. I did not like how bad the outside hose attached to the faucet leaked throughout the whole cleaning. Too much wasted water!!
Your technician was professional and pleasant; the work was done well; and the price was fair.
Caesar was great...very knowledgeable, professional, and friendly! The next time I use you all I will request him because of the great job he did.