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based on 84679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Luis, did a great job making sure my carpets were clean!
They called before coming. Associate was professional, friendly and great sense of humor.
Wore those little slippers. Carpet looks brand new. Great job.
the safety for some one allergic to many chemicals
Natural
Effective
Professional
on time, courteous, and results were good
Great process and knowledgeable technicians.
The fact that Cesar wells extremely professional and quick! I also can't smell dog in my carpet anymore!
I like that your products are all natural. Your service men were very good about explaining the whole process. Both Ryan and Omid did wonderful work. I will always use Zerorez for my floors and furniture.
Cleans without typical residue that attracts new dirt soon after cleaning and service is reasonably priced.
There is no soap film to attract dirt. Consequently, carpets stay cleaner much longer.
Good service and great work
The quality of the work done, and the professionalism of the Zerorez representatives.
The pet stain treatment was amazing!!!
No chemicals, excellent service, often will do a little extra.
The tech was very professional and knowledgeable.
The technician was very polite and professional! I will definitely continue to use Zerorez and recommend them to others!
William was very helpful and worked very hard to get rid if my pet stains.
Justin W. Did an amazing job! He was very thorough and worked very hard! Thank you!!
I love that the products are safe for my kids & pets, and I was very impressed with the speed of service and how friendly and knowledgeable the service team were. Great experience!
Cleanliness of carpet
I like that your products are pet safe, the technicians are knowledgable, and that my carpets look brand new and my house smells clean.
prompt pleasant service
quick yet thorough
On time quality product
Very clean carpets and friendly employees. But we did not get the gift card promised in this promotion and the last time we used zerorez, we did not get the gift card from Fuller's jewelry either.
It was done quickly and it looks great.
We had an extremely ill pet which resulted in blood and feces in several places on our carpet - I tried sending an on-line request for emergency service and waited patiently for a response over the weekend of Jan. 3-4. Please note that I would have gladly paid extra for service over the weekend. There was no response on the 5th either, so I called on the 6th. Other than not responding to my on-line request for service, once I called customer service, they had me scheduled quickly. The technician did a great job cleaning our carpet.
The customer service rep really did not have an answer when questioned why my on-line request was not answered and seemed quite un-concerned that we had an emergency situation and needed a quick response.
As to my dependency on the on-line scheduling, I'm the primary care-giver for my wife who suffers from Alzheimer's and I rely a lot on that once I address a situation, it's being handled. I don't need to be on the phone trying to figure out when there's an available appointment.
I'll still use Zerorez in the future, but let's work on our customer service and get the bugs out of the on-line system.
Regards -
Bernie TenPas
Train employees, who are cleaning carpets, to measure correctly if they're sealing air filters. They need to know to open the vents to see how much smaller the fit will be. Not to measure on the outside of the vent.
My carpet looked great after Tyrone cleaned it. I also paid extra for the water repellent spray.