Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 7, 2014 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was really good and did a great job cleaning some really dirty carpet .He was very helpful and explained the process and really good at selling your company and could probably use a raise ,he is someone you need to keep !

Report a concern   December 6, 2014 — Rated 10 out of 10 by Steven Bridges Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and knowledgable technicians and no soapy residue.

Report a concern   December 6, 2014 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets and tile look gorgeous!

Report a concern   December 6, 2014 — Rated 10 out of 10 by Larry Bennett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time service, well-trained personnel, minimal chemicals and with a lower price than many of the competitors

Report a concern   December 6, 2014 — Rated 8 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did not receive my Fullers gift certificate as advertised

Report a concern   December 6, 2014 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Different services you offfer as well as prompt service.

Report a concern   December 6, 2014 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets stay cleaner longer

Report a concern   December 6, 2014 — Rated 10 out of 10 by Linda Cunningham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome, well trained representatives. Excellent job.

Report a concern   December 6, 2014 — Rated 10 out of 10 by I.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The non-chemical formula used to clean the carpets.

Report a concern   December 6, 2014 — Rated 10 out of 10 by Rhonda Hamlet Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband and I think the job that Zerorez did was the best we have ever received from any company that has clened our carpet.

Report a concern   December 6, 2014 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miguel the technician was great. Very informative.
Made recommendations that were very helpful.

Report a concern   December 6, 2014 — Rated 9 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did the job quickly and were pleasant.

Report a concern   December 6, 2014 — Rated 8 out of 10 by D.D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

A double of stains came back up.

Report a concern   December 6, 2014 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our technician, Charles, did a fine job, but I was disappointed in the expense of cleaning an area rug.

Report a concern   December 6, 2014 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning made a huge difference not only in appearance, but also how it feels on bare feet and room odor. We are very impressed with the cleaning results. My only caution would be to verify whether the appointment made is AM or PM time. Zerorez is cleaning up DFW 'round the clock, one carpet at a time. Thanks for the great job!

Report a concern   December 6, 2014 — Rated 7 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service person ran a blue light over my carpet showing alot of urine...but I have no proof that what you did actually cleaned most of it up and we paid a considerable amount of extra money. I didn't think till after he left, but he should have gone room to room and showed me that the extra money I paid actually cleaned all of the urine up. Now the problem is my husband feels we were manipulated into paying more for a service that we don't know if it worked or not.

Report a concern   December 6, 2014 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   December 6, 2014 — Rated 8 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

So far we are very pleased. We are waiting to see if the stain come back.

Report a concern   December 6, 2014 — Rated 10 out of 10 by Shirley Nelson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

amazing

Report a concern   December 6, 2014 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, did the job to our satisfied.

Report a concern   December 6, 2014 — Rated 5 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had to wait 14 minutes to talk to a person. Then when I tried to call and talk about when you were coming two different times. I always got a recording. Then they gave me a window and I thought they said from 1 to 4 which was fine. I thought the would give me a 30 minute time right before they were here. I got a call and the guy said I'm at your front door!

Report a concern   December 6, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonably priced and cleans carpet withou all the chemicals others use, leaving in the carpet to attract more dirt.

Report a concern   December 6, 2014 — Rated 10 out of 10 by Shelley Brandt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always knowledgable, professional, and nice.

Report a concern   December 6, 2014 — Rated 0 out of 10 by M.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stain in living room carpet not cleaned or addressed in any way. Your customer service agent was rude and refused to offer any assistance. Technician never called to ask about removal of stain. Bad service all the way around.

Report a concern   December 5, 2014 — Rated 9 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Steam power, no smell. :) very pleased

Report a concern   December 5, 2014 — Rated 10 out of 10 by Pam Ongley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very timely. Very professional. I was a bit disappointed about the hidden charges that weren't explained to me before. It appears that pet stains were form the last time you cleaned the carpets and they reappeared. I don't care to keep paying for the same service when it wasn't removed the first time. Otherwise everything ekse was grest

Report a concern   December 5, 2014 — Rated 10 out of 10 by Nancy Cabansag Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had an awesome zerorez guy! Very nice, helpful and friendly. He did a great job! Love my new carpet!!

Report a concern   December 5, 2014 — Rated 7 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Didn't really clean the spots we had. Plus we asked for the Dave Ramsey special but the invoice we received seemed to not reflect that.

Report a concern   December 5, 2014 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets were restored to like new condition! We had a nasty stain from a child who has been sick in the night and Zero Rez was able to get the stain out!

Report a concern   December 5, 2014 — Rated 10 out of 10 by Debbie McCoy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look GREAT! We are very satisfied first time customers. The technician who cleaned them was very professional, knowledgeable, and personable.


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