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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The attention to detail was wonderful! Jesus was very patient in explaining things to me and allowing me time to think about what I wanted. I've already been recommending Zerorez and will definitely use them again!
Professional service men.
I do not agree with the statement from your tech that my carpet was in bad shape the carpet was installed new in March of 2006 and I have had it cleaned before over the years and I do understand there are wear patterns. For this reason I am only going to give you a 5, I feel that your tech said this because he wanted to cover himself for any dissatisfaction that we might have with cleaning job. If my carpet was in that bad of shape I would replace it.
Staff was friendly and efficient and did not leave a mess. Carpets dried quickly.
Getting the appointment set up was an easy task and the young lady on the phone (sorry, can't remember her name) was very polite and professional.
The technician who came to the house, (Ryan) was five minutes early. He saw there was a problem with the equipment on his truck, so before he even came to the door, he called for assistance. He informed me of this after he introduced himself and apologized. There was already a second truck on the way to the house by the time he rang the doorbell. Ryan was very professional in his attitude and knowledge about the company. He took his time and explained everything he would be doing step by step. Ryan worked diligently and did a wonderful job. He did a final walk-through with me. I was quite pleased with Ryan and Zerorez. Thank you.
No chemicals
The carpet seemed a little wetter then I expected when the serviceman left. We left town about 4 hrs after it was cleaned and I came home to a very musty smelling house. I did not expect this.
The service technition was very polite and efficient! Plus, our carpets look great!
Regan was very professionaql, curteous, and expalined everything he did in detail.
Knowledgable service technician, pleasant, carpets super clean!
The advertisement on KLTY radio gave me the impression pet stains would come clean. I was quoted a price and found out after the gentleman arrived it would cost a lot more per room to pretreat for pet stains. I agreed and the carpet at first looked really good but the next day the spots had a light orange look and appeared slightly more visible than before. I was told cleaning the pet stains was not guaranteed but the radio ad didn't give me that impression. I can only recommend zerorez carpet cleaning to those who don't have pet stains.
I will say that the man who came to clean my carpet was very professional and I thought he did a great job. I just wish the radio ad didn't mislead me.
Michelle Last name removed
The cleaning process, it uses steam under high pressure which allows for deep cleaning and quicker drying time.
Good, friendly service. Carpet looks great and products got out many pet stains.
My carpets looks new agan
The service man was on time, friendly and courteous, and explained everything to us in a very professional manner.
It Is excellent: the service and the product!
Thanks!
Friendly people
The guy arrived on time and did exactly what he said he would do. Looks new again.
I wasn't as pleased as I had hoped with your Zerorez process. The. Carpets were cleaned, but some really dirty areas could have looked better. I ended up using my hydrogen peroxide/ammonia spot cleaning mixture to get those areas cleaner.
Scheduling the carpet cleaning was handled very professionally and your staff gets a "10" for excellent communication and follow-up. The service person was prompt and thorough. I couldn't be happier with the job done. Name removed
Explain more about all the extra fees. It sounded like a great deal until you actually got to the house to do what we needed done. We probably won't use you again because you are truly too expensive for us. And the carpets don't look all that much better. But our carpets were 20 years old, and he said up front that he probably couldn't improve them much. and he was right.
The carpets were to damp to put anything back for 2 days!!!
The tech kyle was awesome and go your communication prior to service provider as excellent.
Our tech did more than any other tech/company has done. Price was reasonable and results were very good.
Promotion I called about was 4 rooms paid, 1 free. I forgot when he'd arrived and he never said anything. Then I noticed on the receipt said I'd declined the 5th free. It's frustrating he didn't ask me, so the service could've been better.
Made our carpet look and feel new again!
The zero residue and the scrubber
Great customer service
You were responsive and were able to do the job quickly
No chemicals used and technician was very good